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- Dynamic Leader who offers a background in Team Building, Training / Development, Operations Management, High-Volume Sales, Strategic Analysis / Planning, and Trends Tracking; contributes talents in Client Relationship Management, Needs Analysis / Assessment, Workflow Prioritization, Resource Allocation, and Regulatory Compliance; and exhibits an ability to see the big picture at all times within evolving and multifaceted markets.
- Visionary Professional with commendable accomplishments across staff recruitment, training, and mentoring initiatives, and who can rise above challenges to improve productivity and efficiency and drive winning outcomes.
- Excellent Communicator who builds and sustains synergistic relationships with senior-level management, cross-functional teams, and customers of diverse cultural and / or socioeconomic backgrounds; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.
Admissions Manager (2012 2013 ￨ 2015 2016)
Capitalized on the opportunity to convert electronic lead inquiries from applicants and new students to eventual graduation, including generating marketing plans to support inquiry conversion and application lock-in.
Drove operations growth by recruiting, training, mentoring, and managing a results-focused team of Admissions Representatives tasked with attaining student start goals in compliance with school standards and ethical standards, as well as adherence to all federal state and accreditation requirements to achieve objectives.
Spearheaded targeted forecasts for new / continuing student start plans and class outcomes.
Maximized productivity by conducting all ongoing monthly, quarterly, and annual staff reviews.
Successfully achieved 100% of goals in applying students and starting them off in their first class.
Coached Graduation Teams to achieve student start plans while ensuring key regulatory compliance.
Recognized as Q1 2012 s and Q2 2013 s #1 Admissions Manager, and consistently overachieved in goals.
Director of Admissions (2013 2015)
Strategically steered admissions operations while mentoring and managing a top-performing team of six managers and a 75-member staff in meeting and / or exceeding admissions goals within a competitive market.
Consistently delivered outstanding customer service for the Institute s new and / or current students.
Admissions Representative (2010 2011)
Optimized use of resources to achieve goals by planning, prioritizing, and conducting interviews with qualified candidates for enrollment, including collaborating with multiple dexxxxxxrtments to seamlessly complete processes.
Exhibited knowledge of approved recruitment policies and / or formats of The Art Institute to drive core success.
Admissions Representative (continued)
Achieved prompt contact and performance activity weekly goals.
Successfully managed inquiries to reach the maximum amount of candidates.
Ensured compliance with the Institute s policies / formats by assisting prospective students.
Financial Consultant ￨ Customer Service Representative
Played a vital role in consolidating PNC customers accounts within a leading U.S.-based call centers, including demonstrating excellence in team coaching and mentoring to support staff development on facilitating quality-focused conversations, addressing various customer concerns, meeting metric goals, and maintaining compliance.
Expertly handled inbound customer calls, answered questions, resolved issues, and addressed concerns while cohesively contributing product knowledge to actively identify customer needs and recommend PNC products.
Served as a Committee Leader for the Gallup Intervention Team (GIT).
Honored with three All Star Service Awards for customer-driven accolades.
Recognized for generating the highest number of accounts opened in one month.
Received Certificates of Excellence for high average monitoring scores at 90% or higher monthly.
Honored for Five-Star Gallup Customer Service throughout May, June, August, and September of 2009.
Led targeted incentives program, including weekly contests, stats, and scores for a Day Service Three team.
Bachelor of Science in Speech Communications
3.2 GXXXXXX ￨ Four-Year Letterman ￨ Varsity Basketball Team Captain ￨ Collegiate Honor Academic Athletic Recognition
Omega Psi Phi ￨ Certificate of Appreciation Community Service ￨ Building Bridges Program Community Service
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Desktop Publisher ￨ Internet Applications ￨ Social Media
Excellent Professional References Provided Upon Request
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