Dedicated Professional eager to contribute 10+ years of professional experience, as well as a solid academic foundation, to a rewarding career opportunity.

• In-depth knowledge of highly effective social service processes.
• Strong interpersonal communication skills, key to rapidly establishing rapport and forming positive bonds with individuals of all ages and cultures.
• Experienced in identifying individual needs and devising plans of action to ensure fulfillment.

Master of Science: Administration of Human Services, Concentration: Administration, Wilmington University

Relevant coursework completed in research, design / evaluation of programs in human services and logic models.

Bachelor of Arts Degree, Concentration in Criminal Justice, Temple University; 2014

Associate Degree in Applied Science, Justice with Honor, Community College of Philadelphia; 2010

Training for Mandated Reporters of Child Abuse and Neglect

Department of State Provider Approval # CACE000001, Rosemont, PA; 2016

The Behavioral Health Training & Education Network Certificate of Continuing Education

Changing Client Behavior in Dialectical Therapy: Skills Training and Coaching New Behavior I &II

Co-sponsored by Bryn Mawr College Graduate School of Social Work and Social Research, Bryn Mawr; 2017

Member, National Organization for Human Services

Member, Honor Society Tau Upsilon Alpha, Wilmington University, New Castle, Delaware Nu Chapter; 2017

Presbyterian Children s Village, Rosemont, PA; Day Time On-Duty Supervisor 2016-Present

• Demonstrate strong leadership skills while overseeing various aspects of program; managed daily activities of 15 direct care team members and 40 residents.
• Maintain detailed incident reports and devise successful crisis intervention plans as needed; relay pertinent information to appropriate parties.
• Collaborate extensively with Director to maintain strict adherence to rules / policies.

North Philadelphia Health Systems, Philadelphia, PA; Transportation & Security Supervisor 2007-2016

• Collaborated extensively with team members to maintain a safe and secure environment; implemented various methods to enhance overall quality of patient care.
• Demonstrated a strong attention to detail while recognizing suspicious activity; alerted appropriate parties of incidents.
• Closely monitored employee performance; deployed strategies to boost productivity while ensuring strict adherence to safety standards.

Federal Protective Services / Department of Homeland Security, Philadelphia, PA; Security Personnel 2005-2007

• Fostered a positive, safe environment for employees and visitors in multiple federal facilities.
• Conducted thorough screenings, reported / handled suspicious activity and maintained accurate incident records.

Overbrook School for the Blind, Malvern Ave, Philadelphia, PA; Case Manager 2004-2005

• Utilized strong organizational abilities to manage multiple cases while driving overall agency revenue.
• Maintained detailed records of daily activities; made knowledge based recommendations for improvement.
• Demonstrated an ability to cultivate positive relationships across diverse populations; emphasized importance of diverse values and desires.
• Fulfilled important position providing testimonies and dispositions inside courtrooms.