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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Successful Account Manager and Community Liaison with 15+ years of experience in the home healthcare industry and a proven ability to lead others and oversee daily sales operations. Experienced in managing key client accounts, completing sales/financial forecasting, diffusing escalated client service situations, and coaching/training medical team members. Equipped with a significant ability to maintain high levels of client retention along with building strong relationships with others.
Key Competencies
Key Account Management Client Pipeline Development Situational Leadership
Client Retention Home Healthcare Industry & Services Increasing Brand Awareness Sales Forecasting
Financial Planning/Budget Design Territory Management Profit Growth/Margin Protection
Professional Experience
Horizon Home Health and Hospice November 2009-March 2017 & August 2017-Present
Home Health Resources and Hospice January 2009-September 2009
Community Liaison
Direct day to day operations within a home healthcare environment with a concentration on increasing productivity and positive relationships with members of the community
Perform in-depth community research, coordinate services on behalf of hospital Case Managers, and build rapport with both internal and external stakeholders
Various Home Health Agencies October 2006-December 2008
Account Manager
Managed sales and account management logistics within several home health agencies which included Accentcare, Amedisys, Sunrise Home Care, and Professional Homecare Services
Designed and implemented innovative sales strategies focused on increasing operational revenue and diffused escalated account issues
Identified home, hospice, and/or personal care needs of clients and make appropriate service recommendations, worked closely with internal teams, and completed in-home assessments
Preferred Homecare December 2003-October 2006
Hospital Liaison
Oversaw communication logistics for various hospitals within the area which included Del Webb, Boswell, Thunderbird, and Arrowhead hospitals
Promoted the use of both oxygen therapy and DME services, coached medical professionals on therapy best practices, and built rapport with hospital Case Managers and support staff members
Additional Professional Experience Includes: Respiratory Therapist, Del Webb Hospital (2002-2003) and Respiratory Therapist, Walgreen Health Initiatives (1998-2002)
Education & Licensure
Associates of Occupational Studies, Apollo College
Certified Respiratory Therapist, Arizona Board of Respiratory Care Examiners
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in account management and sales roles within the home healthcare industry with experience in designing and implementing sales strategies, identifying potential clients within the territory, and making appropriate service recommendations based on client needs. In addition, I have a strong background in building relationships with clients and maintaining high levels of operational revenue.
To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a Degree in Occupational Studies from Apollo College.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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