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Yyyyyy x. yyyyyy

Riyadh, Arriyadh 11187 +0000 xxxxxx xxxx , xxxx , xxxxx 000008163 abc@xyz.com

 

  • Dynamic Leader who offers a background in Multi-Project Management, Business / Data Analysis, Strategic Planning, Forecasting, Trends Tracking, Team Building / Training, and Process Optimization; contributes talent in Testing, KPIs, and Regulatory Compliance; and exhibits a proven ability to see the big picture at all times.
  • Top Performer who boasts above-average career results, and who can make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
  • Visionary Professional with commendable accomplishments across high-level project initiatives, and who can rise above challenges to improve functionality, streamline processes, enhance efficiency, and drive winning outcomes.
  • Bilingual Communicator (English / Arabic) who builds and sustains synergistic relationships with senior-level professionals, operations / technical peers, partners, project managers, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

 

Professional Synopsis

 

Saudi Telecom Company Solutions (STCs), Riyadh, Saudi Arabia 2014 Present

 

Project Manager

  Capitalize on the opportunity to lead a results-focused team of experts accountable for specific KPI improvement in a project to enhance EBU customer experience and to achieve STC strategic objectives, including translating requirements into technical specs for use in designing and building an appropriate solution.

  Lead targeted decision-making among project requirements validation and approval from Business Partners, Business Development, and Project Managers, and provide analytical support by coordinating data extraction.

  Interpret and analyze data and results to forecast / trends initiatives using statistical techniques and provide ongoing reports, along with designing, testing, and conducting performance reviews of KPIs encompassing quality, customer complaints, repeated faults, first contact resolution, order completion accuracy, and reporting.

  Communicate service performance against key indicators to internal and external stakeholders, along with supporting service managers by generating valuable information and translating it into actions to improve services.

  Capture business requirements; map processes; conduct hypotheses-based analysis; evaluate and present solutions; and ensure accurate, timely reporting of performance metrics, reports, scorecards, dashboards, and KPIs.

 

  Directed metrics that guided gap analysis and improvement initiatives.

  Successfully defined and validated performance KPIs as set by functional leads.

  Supported automated and real time collection and presentation of detailed data.

  Engaged in business case development for new or changed services required by business.

  Delivered solid recommendations based on analysis and provided explanations for reporting results.

  Improved performance by identifying delivery obstacles and working with teams to overcome challenges.

 

Communications System Seven (CS7), Riyadh, Saudi Arabia 2013 2014

 

Optimization Team Leader

  Utilized broad scope of industry knowledge toward leading a top-performing team of Optimization Engineers, Drive-Testers, and Technicians throughout LTE Deployment and Optimization processes, including LTE site (eNode-B) integration, cluster optimization, and network launch in Mobily MS project for Central and Western Regions.

  Drove operations growth by recruiting, training, and mentoring staff, including conducting presentations for newly hired professionals for required drive test and optimization procedures to maximize productivity success.

  Monitored project progress and shared it periodically with Project Management Office, reported mission-critical deviations for key corrective actions, and handled test reports and logged file analysis for reports generation.

 

  Actively ensured Optimization Methods and Procedures were followed correctly.

  Directed field data analysis in Probe / Assistant for meeting various committed KPIs.

  Prepared Acceptance Optimization Reports, Checking KPIs, DL, and UL session-by-session.

 

 

Yyyyyy x. yyyyyy Page Two +0000 xxxxxx xxxx , xxxx , xxxxx 000008163

 

Communications System Seven (CS7), Riyadh, Saudi Arabia (continued) 2013 2014

 

Optimization Team Leader

 

  Led Smart Cluster Testing for Cell Edge Interference control and Throughput Enhancement.

  Guaranteed plans were implemented in line with Mobily s specific guidelines and core objectives.

  Planned and re-planned cell size antennas (Azimuth or Tilt) location to meet traffic capacity and coverage.

  Optimized and troubleshot issues related to RF (e.g. interference, site neighboring, coverage, capacity, and throughput) using wide-ranging assistance tools (e.g. Accuver XCAL, XCAP, Google Earth, and TeamViewer).

 

Samsung SNS, Riyadh, Saudi Arabia 2012 2013

 

LTE Optimization Engineer

  Strategically steered KPI tests for clusters (e.g. global coverage probability, accessibility, session establishment delay, drop rate, session recovery time), including troubleshooting sites regarding connectivity and throughput.

  Expertly checked daily cell level statistics for sites abnormal behavior, and scheduled drive test activities (e.g. to collect log data and perform KPI test for clusters containing 20 sites each for drive testers and analyzing data using Samsung Optimus-LTE analyzer tool to optimize faults and make recommendations for improvement).

  • Skillfully prepared Acceptance Optimization Reports, Checking KPIs, DL, and UL throughput session-by-session.

 

  Submitted KPI reports to operator and collected critical feedback.

  Rescheduled tests for rejected sites and resubmitted to operators as required.

  Maximized site for coverage enhancement by reducing interference and coverage holes.

  Optimized operations by checking inconsistencies of features and parameters across an entire network.

 

Alsalam Bank, Khartoum, Sudan 2010 2012

 

Cheque Clearance Executive

  Played a vital role in receiving and verifying outward cheques from branches and processed them for clearing.

  Efficiently processed EFTs, including collecting and processing EFTs from BOU and other banks by attending clearinghouse sessions and crediting the corresponding beneficiary customer account to achieve key objectives.

  Demonstrated experience in debiting customers accounts as per RTGS form instructions.

  Posted salaries for diverse companies and organizations as required per critical goals.

 

  Accurately registered RTGS information in RTGS register.

  Captured RTGS customer instructions into BOU RTGS system.

  Actively attended clearinghouse sessions to collect inward cheques.

  Posted and distributed cheques to branches to ensure seamless operations.

 

Education & Professional Development

 

Bachelor of Electronic Engineering (Telecommunications) Sudan University of Science & Technology 2008

 

Project Management Professional (Since 2015) Cisco Certified Network Associate (Since 2009)

Positive Interaction Skills (2011) Training on the Basic Principles of Banking (2011)

Outstanding Services Over the Phone (2011) Oracle Developer (2011)

 

Previous volunteer (2009 2010) experience includes role with ABRAR Organization for Care of War Disabled and Protection from Landmines where responsibilities encompassed writing project proposals for Landmine-Survivors Assistance and Mine Risk Education (MRE), coordinating and managing key projects, writing final project and financial reports, and conducting income-generating projects for large-scale target groups and people with disabilities. Represented organization during monthly meetings with UNMOA, NMAO, and SCBL; conducted workshops with ABRAR staff, local NGOs, government officials, IDPs, and individuals with disabilities on subjects such as MRE, Landmine-Survivors Assistance, Good Governance, Human Rights, and Rights of People with Disabilities; and represented organization at national conferences. Advocated for Sudan s Rights of People with Disabilities Treaty.

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