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Yyyyyy x. yyyyyy

- 325 Bercado Cir. #33 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service / Receptionist (Medical Dental Veterxxxxxxary Practice)


Qualifications Profile


    Self-assured and results-driven service professional with more than 7 years providxxxxxxg high-performance customer service, sales, and busxxxxxxess operations xxxxxx the retail and healthcare sectors.

-          Demonstrated strong passion for deliverxxxxxxg outstandxxxxxxg admxxxxxxistrative and customer service that enabled healthcare professionals to perform and complete their diagnostic and therapeutic xxxxxxterventions.

-          Exhibited entrepreneural xxxxxxitiatives xxxxxx buildxxxxxxg and growxxxxxxg a private jewelry busxxxxxxess for equestrian lovers.

    Detail-oriented, analytical and methodical with critical thxxxxxxkxxxxxxg to resolve work and customer relationship issues even under stressful conditions.

    Proven flexibility and adaptability with quick learnxxxxxxg abilities to reach high productivity levels xxxxxx fast-paced work environments and new or demandxxxxxxg assignments.

    Well-organized and resourceful with multitaskxxxxxxg skills that optimize limited resources to achieve outstandxxxxxxg results.

    Effective xxxxxxterpersonal communication skills that help brxxxxxxg workforce diversity xxxxxxto a united force xxxxxx achievxxxxxxg common objectives and shared commitments


Key Expertise

    Customer Service Management

    Front-Office Operations

    Marketxxxxxxg & Sales Support

    Healthcare Service Sales Admxxxxxxistration

    Medical Xxxxxxsurance Eligibility Admxxxxxxistration

    Account Management

    Relationship Management (Clients/Patients, Healthcare Professionals, Pharmaceutical Suppliers & the Public)

    Busxxxxxxess Operations Management

    Project Management Support

    Office & Staff Admxxxxxxistration

    Fxxxxxxancial Management Support

    Medical Service Billxxxxxxg /Xxxxxxvoicxxxxxxg

    Payment Collections

    Case Management

    Healthcare Records Management


    Apps: IDX & All Scripts

    Productivity Tools: MS Office


Professional Experience


Dignity Health Medical Foundation Ÿ Capitola/Aptos, CA

Receptionist Feb 2014 May 2066

    Performed front-office customer service xxxxxx welcomxxxxxxg and processxxxxxxg patients for admission/discharge or for out-patient medical services, handlxxxxxxg medical operations support that enabled healthcare practitioners to seamlessly deliver outstandxxxxxxg medical services to client.

    Leveraged knowledge xxxxxx both IDX and All-Scripts programs xxxxxx providxxxxxxg admxxxxxxistrative support that xxxxxxcluded answerxxxxxxg phones and addressxxxxxxg patient issues on treatment plans and prescription, schedulxxxxxxg/re-schedulxxxxxxg and confirmxxxxxxg patient appoxxxxxxtments, electronically takxxxxxxg messages for doctors from patients and pharmacies.

    Processed patient check-xxxxxx and check-out, verifyxxxxxxg Xxxxxxsurance eligibility, and collectxxxxxxg payments

    Generated lab work orders, referrals, office visit summaries and other healthcare documents for both patients and resident healthcare professionals.

    Obtaxxxxxxed and delivered patient medical histories and health charts to the medical assistants as needed.

    Monitored daily task buckets, callxxxxxxg patients for appoxxxxxxtment confirmation and diagnostic test results, or pharmacies for prescription fillxxxxxxg and drug availability as per doctor s xxxxxxstruction, and filed weekly appoxxxxxxtment no show reports.


Coastal Cowgirl Ÿ Location?

Owner / Operator Aug 2009 Jan 2014

    Built and grew the busxxxxxxess as well as the brand consistxxxxxxg of exquisitely crafted custom jewelry for customers with equestrian hobbies.

    Produced jewelry catalogue for customers to choose from a selection of silver items fashioned xxxxxxto bracelets, necklaces, earrxxxxxxgs, other jewelry products and fashion accessories.

    Developed and managed a website for onlxxxxxxe and social media marketxxxxxxg, receivxxxxxxg more than 62,000 followers on Facebook.




Professional Traxxxxxxxxxxxxg & Certifications

    Medical Office Receptionist Traxxxxxxxxxxxxg



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