Dynaxxxxxxc Details- and Results-Focused Leader Comxxxxxxtted to Optixxxxxxzing High-Volume Operational Initiatives

Call Center Operations ￨ Business / Adxxxxxxnistrative Support ￨ Customer Service

Call Center Metrics ￨ Trends Tracking ￨ Work Prioritization ￨ Data / Records Management

Multiline Telephone Management ￨ Customer Needs Analysis / Assessment ￨ Conflict Resolution

Enthusiastic Customer Service Professional who makes sound decisions to reflect positively on business, adxxxxxxnistrative, and / or operations initiatives and seamlessly align with an employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while expertly handling confidential and / or sensitive issues with tact and diplomacy. Out-of-the-Box Thinker who rises above challenges to achieve winning outcomes, including quickly adapting to evolving operational scenarios. Excellent Communicator who develops synergistic relationships with key decision-makers, business / operational peers, and customers of diverse cultural, ethnic, and socioeconoxxxxxxc backgrounds, and who leads multidisciplinary peers by example and with ethics and integrity.

Core Competencies Include:

  Offering strong business multitasking skills and solid attention to detail.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally collaborating with peers to deliver high-quality products / services.

  Providing hands-on support always willing to go the extra xxxxxxle to surpass the status quo.

AT&T, Saginaw, XXXXXX (1983 2014)

Customer Service Representative

Capitalized on the opportunity to deliver excellence in prompt and solutions-centric customer service within a high-volume call center environment, including gathering and verifying customer information for efficient tracking purposes, as well as proactively and courteously addressing product complaints to achieve mutually beneficial resolutions. Resolved service, pricing, and technical problems for customers by asking clear, specific, and comprehensive questions, along with referring unresolved customer grievances to various designated departments for further investigation.

Key Accomplishments

  Easily mastered customer service management systems and databases.

  Expertly defused volatile customer situations with composure and diplomacy.

  Successfully answered a constant flow of calls with up to 20 calls in queue per xxxxxxnute.

  Consistently identified chronic customer issues by creating and managing a customer complaint log.

School Name, City, State (Dates of Employment)

Janitor

Played a vital role in ensuring seamless maintenance operations within this school facility, including maxixxxxxxzing use of resources to attain goals by planning and prioritizing workflow, monitoring supply inventories, and meeting sanitary standards.

Xxxxxx Public Schools, Xxxxxx, XXXXXX (2014 2017)

Cook

Contributed solid multitasking talents toward completing daily efforts within a fast-paced, deadline-oriented kitchen, including maintaining preparation and services area in optimal sanitary conditions, as well as continually organizing eating, service, and kitchen areas to guarantee efficient facility processes at all times. Expertly inspected galley equipment and kitchen appliances, and cleaned and sterilized equipment and facilities. Managed quantity and quality of received products.

Ashworth College

Pharmacy Technician Program (In Progress)

Projected to take the PTCE Exam in Spring 2018

Group Fitness Instructor (ACE Certified)

Xxxxxxcrosoft Word ￨ Xxxxxxcrosoft Excel ￨ Avaya Software ￨ Able to Quickly Master Additional Software as Required

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Call Center Operations, Customer Service, and Business / Adxxxxxxnistrative Support, and am well-versed in Multiline Telephone Management, Customer Needs Analysis / Assessment, Trends Tracking / Metrics, Work Prioritization, Data / Records Management, Xxxxxxcrosoft Word / Excel, and Avaya Software, among other areas. Furthermore, I consistently achieve winning assignment and / or task outcomes due to my superior skills in critical thinking, time management, communications, conflict resolution, and attention to detail.

Recently, as a Customer Service Representative for AT&T, I expertly delivered excellence in prompt and solutions-centric customer service within a high-volume call center environment, including gathering and verifying customer information for efficient tracking purposes, as well as courteously addressing product complaints to achieve mutually beneficial resolutions. Within this role, I also resolved service, pricing, and technical problems for customers by asking clear, specific, and comprehensive questions, along with referring unresolved customer grievances to designated departments for investigation.

A sample of my accomplishments included:

  Easily mastering customer service management systems and databases.

  Expertly defusing volatile customer situations with composure and diplomacy.

  Successfully answering a constant flow of calls with up to 20 calls in queue per xxxxxxnute.

  Consistently identifying chronic customer issues by creating and managing a customer complaint log.

To complement this experience, please note that I am in the process of completing a rigorous Pharmacy Technician Program at Ashworth College, and am recognized as an ACE-Certified Group Fitness Instructor.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy