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Yyyyyy x. yyyyyy
- 4424 Bucking Bronc Dr.Ÿ Benbrook, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Office Manager/Administrator (Regular Shift)
Qualifications Profile
Self-assured, dynamic, and results-driven professional with more than years providing high-performance sales, customer service, and operations support in the academe, healthcare, retail, and hospitality industries.
- Strong passion for delivering outstanding customer service and process efficiencies in supporting sales and operations while ensuring compliance with policies, industry regulations, and applicable state and federal codes.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Proven flexibility with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Sales Support
Retail Sales Management
Catering & Event Management
Customer Service Management
Business Operations Management
Business Development Support
Inventory Management
Policies & Regulatory Compliance (i.e. HIPAA, Food Sanitation, etc.)
Relationship Management (Clients, Patients/Families, Industry Professionals, & Suppliers)
Administration
Time Management
Office & Staff Administration
Records & Document Management
Technical
Office Tools: MS Office (Word, Excel, & PowerPoint)
Internet: Email/Webmail, Web Research, & Social Networking
Professional Experience
San Marcos Treatment Center Ÿ San Marcos, XXXXXX Mental Health Associate Jun 2015 May 2016
Ÿ Provided customer service to patients' families while adhering to HIPPA rules and guidelines, multitasking in providing managed care for up to 15 at-risk children (7-10 years old) with mental/behavior disorders.
Ÿ Liaised between patients and their attending therapists and physicians, assisting healthcare professionals in planning and executing treatment strategies specific to individual patients.
Ÿ Managed children and uncooperative, at-risk youth using de-escalation techniques, safe physical intervention as required, and other conflict resolution skills such as extensive persuasion, negotiation, and time-management skills.
Ÿ Accomplished various documents annotating each child's behavior and treatment progress, assisting parents in addressing behavioral issues, and directing them to the proper therapeutic authority, requiring familiarly with various children s treatment plans.
Ÿ Mentored new hires to perform successfully while ensuring compliance with company polices and standards.
Ÿ Attended monthly meetings to improve patient care approaches and techniques, while working 15-hour daily shifts.
Jason's Deli Ÿ San Marcos, XXXXXX Caterer Jan 2012 May 2015
Ÿ Provided customer service in completing/fulfilling multiple concurrent catering orders, accompanying items, and delivering orders to catered sites, while complying with service quality standards, performance metrics, and adhering to company values as the sole representative of the company in various catered events.
Ÿ Learned 4 other job functions voluntarily, such as receiving and processing inventory shipments and several non-catering support functions to ensure seamless store operations.
Ÿ Processed onsite and offsite cash payment transactions in 2 separate business areas.
Ÿ Operated company delivery trucks to catered sites for 3 years without receiving any traffic violation.
Banana Republic San Marcos, XXXXXX Sales Associate Jul Dec 2011
Ÿ Provides sales support, maintaining customer satisfaction by addressing their needs, answered question on store products, presenting merchandise items, and assisting with their purchase decisions.
Ÿ Unloaded bulk merchandise shipped overnight and prepared for display before business hours.
Xxxxxx State University Ÿ San Marcos, XXXXXX Caller (Event Ticket Sales) Oct 2009 May 2011
David's Grocery Ÿ Godley, XXXXXX Stocker/Cashier Mar Oct 2008
Education & Credentials
Ÿ B.A. in Psychology /Business Administration, XXXXXX STATE UNIVERSITY San Marcos, XXXXXX (Expected: 2017)
Professional Training & Certifications
Ÿ Conflict Resolution Techniques | Safe Physical Intervention, And De-Escalation Techniques
Ÿ CPR/First Aid/Defibrillator Operation.
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