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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
Results-driven leader possessing 15+ years of leadership and project management across multiple industries, including technology.
Recognized for the ability to steer complex projects to an on-time, within budget completion.
Dynamic interpersonal skills, key to building high-performance teams, forming positive relationships and delivering top-notch service.
Continually regarded for meeting and exceeding objectives within a fast-paced environment.
Key Areas of Expertise
Leadership & Development Technology Industry Knowledge |
Project Management Organizational Management |
Quality Assurance Analytical Problem-Solving
|
Professional Synopsis
Allied Universal Security (Previously ISMG Security), Atlanta, GA; Supervisor 2012-Present
Fulfill key leadership position responsible for overseeing daily operations while ensuring delivery of top-notch customer service.
Perform various administrative tasks with utmost precision within a fast-paced environment; use strong organizational skills to successfully process payroll and handle scheduling for 10 employees.
Promote a safe environment for all team members and patrons; closely monitor day to day activities.
Startek, Inc., Decatur, IL; Tier II, Technical Representative 2010-2012
Contributed extensively to ensuring continual connectivity across daily operations.
Demonstrated strong communication skills while simplifying complex technical concepts, providing end user support and troubleshooting hardware / software.
Closely monitored account information and made necessary adjustments to billing / data entry.
Aerotek / Crosscom National, Deerfield, IL; Project Coordinator 2007-2009
Assumed key leadership position overseeing day to day project and program delivery.
Leveraged top-notch leadership and organizational skills to devise strategic plans, track project timelines and ensure within-budget project completion.
Strategically identified client needs and designed individualized solutions to ensure fulfillment.
Glotel, Inc., Rosemont, IL; Migration Project Manager 2006-2007
Demonstrated strong project management abilities while steering all project phases to an on-time within budget completion.
Closely monitored project status, ensured adherence to timelines and tracked progress vs objectives.
Succeeded in sustaining high-profile client accounts, including the Red Cross, Citi Group, Accenture and JP Morgan Chase.
Globalcom, Inc., Chicago, IL; Network Provisioner 2004-2006
Demonstrated strong organizational and communication skills while serving as main focal point for internal / external orders required to maintain network.
Succeeded in coordinating work schedules, maintaining time records and processing payroll.
Telehub Network Services, Gurnee, IL ; Network Provisioner 1997-2003
Obtained in-depth exposure to highly effective network services operations, including database maintenance and order processing.
Education & Professional Development
Project Management Institute (PMI) Member
Veteran, United States Army
Business Management Coursework Completed, Harold Washington College, Chicago, IL
Phi Theta Kappa Honor Society Member
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