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Results-driven leader possessing 15+ years of leadership and project management across multiple industries, including technology.
Recognized for the ability to steer complex projects to an on-time, within budget completion.
Dynamic interpersonal skills, key to building high-performance teams, forming positive relationships and delivering top-notch service.
Continually regarded for meeting and exceeding objectives within a fast-paced environment.
Leadership & Development
Technology Industry Knowledge
Allied Universal Security (Previously ISMG Security), Atlanta, GA; Supervisor 2012-Present
Fulfill key leadership position responsible for overseeing daily operations while ensuring delivery of top-notch customer service.
Perform various administrative tasks with utmost precision within a fast-paced environment; use strong organizational skills to successfully process payroll and handle scheduling for 10 employees.
Promote a safe environment for all team members and patrons; closely monitor day to day activities.
Startek, Inc., Decatur, IL; Tier II, Technical Representative 2010-2012
Contributed extensively to ensuring continual connectivity across daily operations.
Demonstrated strong communication skills while simplifying complex technical concepts, providing end user support and troubleshooting hardware / software.
Closely monitored account information and made necessary adjustments to billing / data entry.
Aerotek / Crosscom National, Deerfield, IL; Project Coordinator 2007-2009
Assumed key leadership position overseeing day to day project and program delivery.
Leveraged top-notch leadership and organizational skills to devise strategic plans, track project timelines and ensure within-budget project completion.
Strategically identified client needs and designed individualized solutions to ensure fulfillment.
Glotel, Inc., Rosemont, IL; Migration Project Manager 2006-2007
Demonstrated strong project management abilities while steering all project phases to an on-time within budget completion.
Closely monitored project status, ensured adherence to timelines and tracked progress vs objectives.
Succeeded in sustaining high-profile client accounts, including the Red Cross, Citi Group, Accenture and JP Morgan Chase.
Globalcom, Inc., Chicago, IL; Network Provisioner 2004-2006
Demonstrated strong organizational and communication skills while serving as main focal point for internal / external orders required to maintain network.
Succeeded in coordinating work schedules, maintaining time records and processing payroll.
Telehub Network Services, Gurnee, IL ; Network Provisioner 1997-2003
Obtained in-depth exposure to highly effective network services operations, including database maintenance and order processing.
Project Management Institute (PMI) Member
Veteran, United States Army
Business Management Coursework Completed, Harold Washington College, Chicago, IL
Phi Theta Kappa Honor Society Member
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