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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


         Results-driven leader possessing 15+ years of leadership and project management across multiple industries, including technology.

         Recognized for the ability to steer complex projects to an on-time, within budget completion.

         Dynamic interpersonal skills, key to building high-performance teams, forming positive relationships and delivering top-notch service.

         Continually regarded for meeting and exceeding objectives within a fast-paced environment.


Key Areas of Expertise


   Leadership & Development

   Technology Industry Knowledge

   Project Management

   Organizational Management

   Quality Assurance

   Analytical Problem-Solving


Professional Synopsis


Allied Universal Security (Previously ISMG Security), Atlanta, GA; Supervisor 2012-Present

         Fulfill key leadership position responsible for overseeing daily operations while ensuring delivery of top-notch customer service.

         Perform various administrative tasks with utmost precision within a fast-paced environment; use strong organizational skills to successfully process payroll and handle scheduling for 10 employees.

         Promote a safe environment for all team members and patrons; closely monitor day to day activities.


Startek, Inc., Decatur, IL; Tier II, Technical Representative 2010-2012

         Contributed extensively to ensuring continual connectivity across daily operations.

         Demonstrated strong communication skills while simplifying complex technical concepts, providing end user support and troubleshooting hardware / software.

         Closely monitored account information and made necessary adjustments to billing / data entry.


Aerotek / Crosscom National, Deerfield, IL; Project Coordinator 2007-2009

         Assumed key leadership position overseeing day to day project and program delivery.

         Leveraged top-notch leadership and organizational skills to devise strategic plans, track project timelines and ensure within-budget project completion.

         Strategically identified client needs and designed individualized solutions to ensure fulfillment.


Glotel, Inc., Rosemont, IL; Migration Project Manager 2006-2007

         Demonstrated strong project management abilities while steering all project phases to an on-time within budget completion.

         Closely monitored project status, ensured adherence to timelines and tracked progress vs objectives.

         Succeeded in sustaining high-profile client accounts, including the Red Cross, Citi Group, Accenture and JP Morgan Chase.


Globalcom, Inc., Chicago, IL; Network Provisioner 2004-2006

         Demonstrated strong organizational and communication skills while serving as main focal point for internal / external orders required to maintain network.

         Succeeded in coordinating work schedules, maintaining time records and processing payroll.


Telehub Network Services, Gurnee, IL ; Network Provisioner 1997-2003

         Obtained in-depth exposure to highly effective network services operations, including database maintenance and order processing.

Education & Professional Development


Project Management Institute (PMI) Member

Veteran, United States Army

Business Management Coursework Completed, Harold Washington College, Chicago, IL

Phi Theta Kappa Honor Society Member


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