Yyyyyy x. yyyyyy

Senior Technical Architect / Engineer

Infrastructure Design ~ IT Service Management ~ ITIL Framework ~ Project Management

IT Architecture Planning & Design ~ Risk Management ~ Capacity Planning ~ Governance

         Offer 20+ years of IT experience spanning systems architecture design, operations, support and maintenance.

         Exceptional strengths in architecting and implementing robust, secure and scalable IT infrastructure solutions for large-scale enterprise environments.

         Adept at IT service management based on ITIL framework, strategic planning, and full project life cycle management including clarifying requirements, project planning, documentation, progress reporting and budget-compliant completion.

         Proven success in infrastructure scoping, data center designs, functionality testing, back-up & recovery, risk management, disaster recovery (DR) planning, and knowledge transfer.

         Outstanding skills in defining roadmaps, standards, and technology solutions to optimize infrastructure.

         Well-versed in architecture and service delivery frameworks such as COBIT, ITIL and TOGAF.

         Significant skills in IT vendor relationship management with an emphasis on quality and reliability.

         Expert in UNIX, Windows, mainframe, network, database, middleware, enterprise, storage/SAN, systems automation, and cloud/engineered/converged systems.

         Advanced skills in creating enterprise reference architecture blueprint, governance and management methods.

         Consummate understanding of the architecture discipline, processes, concepts and best practices.

         Able to deliver informative and in-depth presentations to all levels of the organization including executive level.

The Emirates Airline Group Dubai, United Arab Emirates, 2000 to 2015

Senior Technical Engineer

         Spearheaded full-scope infrastructure architecture and technology management encompassing architecture design, documenting standards, level III support, capacity planning, DR planning and IT service management.

         Architected, implemented and managed all aspects of VMware and Linux computing and virtualization environments for converged infrastructure systems.

         Steered technical architecture and design for complex projects and programs requiring high-level (conceptual and logical) designs and translated into low-level designs.

         Led virtual team of SMEs, external vendors, designers and architects throughout solution architecture initiatives.

         Defined and maintained models and quality-focused documentation to standardize infrastructure technology.

         Identified, assessed, and controlled technology risks through comprehensive mitigation and response plans.

         Managed vendor relationships to facilitate and sustain cooperative project efforts.

         Held lead role throughout the complete spectrum of Citrix infrastructure from design, capacity planning and maintenance, to new solution implementations.

         Implemented cloud technologies featuring Amazon and Microsoft Azure as service provider and using CSC Agility platform for unified cloud management.

         Championed design of enterprise-wide BYOD initiative which delivers apps to mobile devices, laptops and thin clients to decrease IT hardware and software costs, fortify sensitive data security, and enhance the end user experience.

         Recommended and implemented IT technology stack standards approach to optimize maintainability and reduce risks.

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         Elevated organizational productivity by training, mentoring and coaching level I and II support personnel.

         Proficiently architected solution for VDI implementation in Cloud using Citrix Workspaces and Microsoft Azure Cloud Services in multi-country, multi-region hosting with a clustered architecture.

         Gathered requirements, organized meetings with stakeholders, selected vendor, and implemented Citrix ShareFile for Enterprise File Synching and Sharing (EFSS) project within timeline and budget expectations.

         Architected solution design for VSAN implementation for Emirates Group including use case development.

         Applied dynamic leadership talents toward aligning, mobilizing and motivating project team members throughout Microsoft System Center Configuration Manager (SCCM) implementation.

         Deployed and seamlessly integrated Citrix Servers with Microsoft System Center Operations Manager (SCOM) to enhance operations.

         Successfully migrated VMware from 5.0 to ESX 5.5 with zero impact to business continuity.

         Expanded user base by 30% and boosted performance of enterprise Citrix platform following Windows 2008 R2 migration.

         Captured 20% in overall cost savings by migrating servers from physical to VMware ESX virtual servers.

         Governed availability management process for ITIL revamp initiative to ensure adherence to industry standards.

         Authored and published infrastructure blueprint and security standards for Citrix, Web Server and EFSS technologies.

         Orchestrated design of end-to-end high-availability Citrix infrastructure for Emirates Airline Group consisting of server farm, web interface, and Citrix Secure/Access Gateway.

         Introduced automated server build using HP Remote Deployment (RDP) technology and script-based server build process to expedite server build time by 50%+ and improve consistency.

Prior Background:

Automation Technologist, Bechtel India Ltd., India, 1997 to 2000

System & Network Engineer, Indomag Steel Technology Ltd., India, 1996 to 1997

LAN/WAN/System Engineer Customer Support, Modi Olivetti Ltd., India, 1993 to 1996

Bachelor of Engineering, Computer Science, Sri Siddartha Institute of Technology Tumkur

Bachelor of Science, Punjab University, Chandigarh, India

PMP (Project Management Professional), PMI ITIL Foundations Certificate in Service Management

COBIT Foundations, ISACA CISA (Certified Information Systems Auditor)

CCA (Citrix Certified Administrator) MCSE (Microsoft Certified Systems Engineer)

CCNA (Cisco Certified Network Administrator) AWS Certified Solution Architect (in progress)

Professional Development:

Business Presentations, Business Communication, Business Case Development, Collaboration,

Team Management, Problem Solving & Decision Making:

Emirates Training College & Institute of Learning and Management, London, UK

Operating Systems: Windows 2012/2008, Windows 10/7, Unix/Linux

Data Center & Networking: HP blade servers, SAN, virtualization, VMware, ESX 6.1, VCenter, VSAN, Citrix VDI, Citrix XenApp, Citrix ShareFile, TCIP/IP, DNS, HTTP, LDAP, FTP, NAS, IIS, Active Directory, ADFS, Mobility EMM/MDM

Cloud Computing: public, private, hybrid cloud, AWS, MS Azure, CSC Agility Platform

Other Software: Microsoft System Center, HP OpenView, Visio, Microsoft Office, Microsoft Project

Security Tools: RSA authentication, firewall, proxies, security gateways, Citrix NetScaler, Load Balancer