Inmate Management/Accountability, Facility Security, Regulation Enforcement, Controlled Moves Direction, Command Center Direction, Operational Management, Problem-Solving, Personnel Leadership, Report Development, Customer Service, Analysis, Product Delivery System Streamlining, Project Management, Personnel Management, Administration, Work Plan Development, Emergency Response, English/Spanish Proficiency

Technology: IBM Clone, Mac Desktop, MS Office 2000-2010 Professional, MS OSs (all versions), Visual Basic, Pascal, COBOL, SQL, Database, C++, Web-page Design, eCommerce,

July 2009 Present

Federal Bureau of Prisons

Coleman, FL

Hours Worked per Week: 40

Salary:$58,030 Annually

Series: 0007 Pay Plan: GL Grade: 08

Supervisor: Lt. D. Munn Phone: 352.689.5127 May Contact

Correctional Officer

Effectively care for/control incarcerated individuals and hold responsibilities for assuring safety/security of facility; expertly supervise inmate activities/work assignments, maintain order, prevent disturbances/assaults/escapes, and continually enforce regulations concerning facility security and inmate accountability/conduct to ensure alignment with judicial sanctions.

Successfully maintain operational security and regularly serve in supervisory role, directing staff activities during emergency situations including fires, body alarms, fights, assaults and medical emergencies. Ensure continual flow of information/communication utilizing radios, telephones and verbal commands through loud-speakers and via computers; isolate emergency situations by closing electronic gates within units.

Develop daily reports/inventories/movements/official counts/releases, maintain accountability for all Command Center keys, radios and other equipment, and perform weekly triple deuces/no-dial tests to verify working order. Monitor multiple cameras/radio channels within Command Center and serve as Officer in Charge during shift assignment(s). Additionally, as Compound Officer, have been tasked with monitoring controlled moves, responding to emergency situations and assisting shift Lieutenant.

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Perform law enforcement functions for Bureau of Prisons (BOP) based on adherence to mission/goals of Bureau; also develop written/verbal reports that include multiple professional techniques and information designed to explain operational principles/procedures. Knowledgeable in correctional treatment philosophies including BOP policies/procedures, Program Statements, Operational Memoranda, SENTRY and standards of the American Correctional Association.

March 2006 July 2009

Florida Department of Corrections

Miami, FL

Hours Worked per Week: 40

Salary:$34,500 Annually

Supervisor: Capt. J. Love Phone: 305.592.9756 May Contact

Correctional Officer

Skillfully provided custody/care/control of inmates as well as residents in mental health facilities; additional duties included supervising, investigating, assessing, counseling and monitoring offenders on probation or in post-prison-release supervision.

November 2005 March 2006

Rapid-Rooter

Pompano Beach, FL

Hours Worked per Week: 40

Salary:$11.00/Hour

Supervisor: Ms. Dorothy Phone: 954.943.9100 May Contact

Service Support Representative

Expertly registered new clients for this organization providing services in residential plumbing, septic tanks and grease trap pumps in the south Florida region.

June 2005 November 2005

City of Pembroke Pines

Pembroke Pines, FL

Hours Worked per Week: 40

Salary:$11.92/Hour

Supervisor: Termaine Colen Phone: 954.562.1444 May Contact

Data Processing Technician

Maintained transportation scheduling system and prepared daily driver manifests for City; registered new clients and performed basic computer training. Provided excellent assistance with development/operation/maintenance of computer system; work performance was observed and reports developed regarding successful compliance with established policies/procedures.

March 2005 June 2005

TAG Support Company

North Lauderdale, FL

Hours Worked per Week: 40

Salary:$10.00/Hour

Supervisor: Dennis Lyew Phone: 800.731.4357 May Contact

Technical Support Engineer

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Was tasked with providing exceptional customer service for multiple commercial/residential accounts, with responsibilities covering DSL, troubleshooting and other technical issues. Oversaw PCs, configuration of modems/routers, authentication of user names/passwords, networks and static IPs.

May 1993 June 2005

Sears Auto Center

Doral, FL

Hours Worked per Week: 25

Salary:$7.93/Hour

Supervisor: Andres Martinez Phone: 305.470.7828 May Contact

Service Support Representative

Oversaw customer service staff personnel and was responsible for processing orders, coordinating shipments and performing data entry while managing incoming customer calls as well as those from field sales personnel. Successfully re-designed customer service activities to align with those of sales teams resulting in improved communication and reduced time involvement in non-sales related administrative actions. Responsibilities included performing customer relations, policy/procedure development, distribution/warehouse management, order management, freight/transportation operation, shipping/receiving activities and merchandise replenishment.

Walden University, Minneapolis, MN

Masters Degree, Criminal Justice Leadership and Executive Management, 2015

GPA: 3.77

Semester/Credit Hours: 46

Barry University, Miami Shores, FL

Bachelors Degree, Information Technology, 2004

GPA: 2.9

Semester/Credit Hours: 124

Miami-Dade College, Miami, FL

Associates Degree, Computer Information Systems, 2002

GPA: 2.7

Semester/Credit Hours: 64

Florida Computer and Business School, Miami, FL

Computer Programming, Technical/Occupational Certificate, 1996

GPA: 3.0

Semester/Credit Hours: 30

Core Correctional Communication, 2016

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FEMA Training

Incident Command System (ICS) Certification:

IS 800 National Response Plan (NRP), 2017

IS 200 For Single Response and Initial Action Incidents, 2017

IS 700 National Incident Management System (NIMS), 2008

IS 100 ICS for Law Enforcement, 2008

Performance Based Award (BOP), 2016

Special Act or Service Award (BOP), 2016