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Yyyyyy x. yyyyyy
464 Raven Ridge | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
Staff Management | Human Resources Administration | Personnel Relations | Customer Support | Goal Achievement
Revenue Generation | Relationship Building | Interpersonal Communication | Strategic Planning & Analysis
Training & Development | Business Startups | Benefits Administration | Project Management | Windows | MS Office
Driven and self-fueled professional with over 16 over sixteen years of diverse, notable leadership experience. Skilled particularly as it relates to workforce management, conflict resolution and process improvement. Proven strength in fostering a strong sense of organizational efficacy using programs designed to improve operational excellence. Skilled in developing and executing performance initiatives that support achievement of organizational objectives. Adept as it relates to transitioning and developing personnel by seamlessly driving change and spearheading challenging projects in fast-paced environments. Quick to complete thought-provoking tasks with exactness and attention to detail. Comfortable in working with individuals, groups and essential stakeholders at all organizational levels. Seeking a challenging and exciting upper-level management role that will allow for continued leverage of strong work ethic.
Professional Synopsis
CONNECTIONS INDIVIDUAL AND FAMILY SERVICES | Resource Administrator 2015 Present
Deliver comprehensive program support for both onsite and offsite staff; guide personnel as it relates to HR functions, as well as in administration and implementation of policies and programs each day
Assiduously monitor staff relations and mediate as needed; ensure that issues are addressed, documented and investigated as needed
Recruit, interview, on-board and train a team of loyal, talented employees that aim to represent the organization s core standards, which focus on fostering family values; also work on improving hiring processes
Updated the mediation and grievance processes using feedback from employment satisfaction surveys that indicated staff members job satisfaction due to improved job performance
Decreased turnover rates down to 35% within the agency s three youth shelters, a foremost Board of Directors and Executive Director priority, a sharp contrast to the 65% rate seen during the last quarter of the 2014-2015 fiscal year
SERVICEMASTER AAA RESTORATION | Director of Operations 1999 2014
Oversaw a vast array of operational facets including Marketing, Sales, Inventory Control, Customer Support and Accounts Receivable to meet the company s primary objectives in Cycle Times, Satisfaction Scores, Initial Upload Times and Final Upload times
Also managed Branding and Purchasing in order to guarantee sound fiscal operations and generate revenue via the marketing of the company using engaging, innovative methods
Train office and field staff; led regularly-held meetings with production and operations staff to discuss company liability, finances and direct operations across the Water, Fire, Sales, Mold, Construction, Accounting and Cleaning divisions
Managed and maintained a range of residential and commercial buildings throughout the Orange, Los Angeles, Riverside and San Bernardino Counties
Worked diligently to make certain that the franchise adhered to company expectations and insurance program guidelines
Approximated amounts for allocation, sales analyses, job tracking, bonus and commission reporting purposes
Continually updated and assessed new processes in a fast-paced, emergency service setting while also remaining flexible in meeting manpower/scheduling needs; prepared staff well to also align with both corporate and client needs
Drove the location into serving as one of the largest company franchises on the West Coast; attained a #1 national ranking in customer satisfaction and overall performance
Grew revenue from $2.5M to $5M in two years and attained an overall ranking of 35 out of the top 500 performing franchises
Also upheld a customer satisfaction index (CSI) of 87%+ and a Level 4 ranking based on performance metrics
Liaised effectively with personnel varying in their respective skill sets; collaborated daily with sales professionals, administrative staff, as well as field and accounting personnel
Significantly improved recruiting efforts by offering rewards programs to entice individuals into generating referrals that would ultimately lead to new business and profit growth
Trimmed labor costs by roughly 30% through the introduction of 15% commission-based pay per the company CEO; used for Project Managers and other essential personnel
Boosted levels of productivity, customer satisfaction and project completion by leading continual training focused on the use of estimating software; also discussed phone etiquette, how to professionally address customer concerns, correct completion of required insurance forms and additional elements of emergency service work
Yyyyyy x. yyyyyy
Page Two
SERVICEMASTER AAA RESTORATION | Director of Operations Continued
Made sure that technical elements of daily operations were clearly communicated in a timely manner by training field employees and Project Managers on paperwork completion processes
Also instructed staff as it related to residential/commercial drying standards, photo documentation, psychometrics, sensing equipment usage and odor control best practices
Headed HR efforts including workforce management, payroll, time away and benefits administration; also scheduled interviews and other hiring processes for vacant positions across all divisions
Directed corrective actions/terminations and handled Worker s Compensation
Fostered teamwork between administrative staff and Project Managers via jointly-targeted professional development workshops centered on common divisional goals; discussed how joint efforts drive fruitful project results
Promoted from Office Coordinator to Director of Operations due to excellent job performance and unsurpassed work ethic
Played a pivotal role in receiving the Marion E. Wade Master Award; surpassed revenue criteria, achieved a minimum growth rate of 10% and earned a nomination by the Regional Business Development Manager
Education & Credentials
Bachelor of Science, Organizational Leadership, Biola University
Associate of Arts, Legal Studies, Saddleback College (Phi Theta Kappa Member)
Volunteer Resume Writer, Working Wardrobes Transitional Living Shelter
Yyyyyy x. yyyyyy
464 Raven Ridge | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any leadership role years of senior-level operations management performance, paired with a track record of notable success in Human Resources coordination.
I work hard to foster positive stakeholder relations and deliver world class customer support at all times. As a professional, I am highly comfortable in working to surpass both divisional and company-wide objectives with the aid of collaborative teams and individual contributors at all levels.
I am highly adept in working with others, both one-and-one and in groups. My passion for connecting with others motivates me to achieve greatness.
In my career, I have often been recognized by both my peer colleagues and management personnel, as well as by my clients, for working tirelessly to deliver high-caliber customer service. I use example-based leadership skills to train and develop others to achieve the same.
Outside of my career background, I have a Bachelor of Science in Organizational Leadership and an Associate of Arts in Legal Studies, for which I was inducted into Phi Theta Kappa.
Furthermore, I remain active in my local community by serving as a Volunteer Resume Writer with the Working Wardrobes Transitional Living Shelter.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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