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New Business Development ~ Strategic Planning ~ Sales Presentations
EDI Implementations ~ Project Coordination ~ Client Relations ~ Cross-Selling
Senior-level sales professional offering exceptional experience in account development, relationship management, marketing, account renewals/retention, and client services oversight.
Excel at anticipating and analyzing emerging products and market trends to plan innovative sales strategies, augment sales pipeline, and optimize competitive positioning; solid experience in healthcare sector.
Able to prepare and present informative and influential sales proposals to prospects and clients.
Consistently deliver top-notch service crucial to acquiring new customers and optimizing revenue production.
Meet or surpass quotas by cultivating loyal client relationships and rapidly gaining trust through advanced product knowledge, congeniality, and responsiveness.
Adept at event coordination and management, public/media relations, training, mentoring, and collaboration.
Sharp organizational skills; able to respond accordingly to changing priorities and competing demands.
- Sound ability to revitalize struggling sales & marketing programs to surpass expectations and revenue goals.
Software proficiency includes Microsoft Office Suite (Word, PowerPoint, Excel).
Zelis Healthcare, Bedminster, NJ, 2010 to Present
Account Manager (2012 to Present)
PPO Implementation Manager (2010 to 2012)
Maintain and expand current book of business comprising 35 clients and valued at $10M+ in revenue.
Methodically formulate service strategy to successfully maximize account renewal and business growth.
Collaborate with Sales department to effectively align comprehensive growth strategy with customer's financial and operational objectives while providing cross-sell opportunities to propel revenues and profits.
Devise detailed customer service plans and conduct annual business reviews with clients to achieve and sustain average satisfaction rate of 97%.
Persuasively present and promote value of products and services to customers and prospects.
Spearhead all facets of EDI implementations and maintain associated documentation.
Crossfire Technologies, LLC, East Stroudsburg, PA, 2008 to 2010
VP, Client Services
Partnered with company founder to develop high-impact marketing materials, create effective account development strategies, and assemble compelling proposals for potential clients.
Implemented networks and EDI solutions, and trained client staff in software use.
Patrick County Education Foundation, Stuart, VA, 2005 to 2008
Administered programs with agency partners including hospitals and colleges, coordinated training schedules and marketing efforts, and championed media relations efforts to boost awareness and exposure.
Determined scholarship eligibility for applicants, accurately coordinated disbursement of funds, and compiled vita data for internal and regulatory reporting.
Joined forces with local hospital to plan and arrange Certified Nursing Assistant graduation ceremonies.
Sales Representative / Account Manager, EMI Imaging, Stuart, VA, 2004
Manager, Client Services Department, PlanVista Solutions, Inc., Middletown, NY, 1997 to 2003
Medical Office Assistant Manager, Heidi Lisker, MD, Reston, VA, 1995 to 1997
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