Parking and transportation industry management leader with a proven track record of achievement.

  Valuable, hands-on operations experience in the parking industry, including staff management; financial reporting; valet services; process improvement; and administering payroll.

  Experience building and leading a team of employees to maximize their potential and excel.

  Proficient with Microsoft Office, including Excel; SAP; JD Edwards; and Citrix systems.

  Especially knowledgeable of parking installation software.

  Fluent in English and Arabic (Tigrinya).

Parking Operations Management Team Building Budget Management

Valet Operations Shuttle Services Staff Management

Client & Vendor Relations Maintenance Management Financial Reporting

Safety Management Staff Training Continuous Improvement

Parking & Transportation Senior Manager, NRG Park Stadium Houston, TX      2014-Present

  Lead parking, traffic, transportation and logistics operations for this stadium that can sit up to 80,000 customers for major events.

  Manage up to 500 employees, including handling all staff scheduling.

  Develop and implement the overall Transportation Management Plan (TMP), including working with bus, limo and taxi operators; city, state and county officials; and owners of adjacent land and lots.

  Build and maintain positive communications with personnel at Reliant Park; the Texas Department of Transportation (TxDOT); City of Houston; Houston Police Department; Metropolitan Transit Authority of Harris County (METRO); and numerous other local police and government agencies.

  Oversee parking lot set up and tear down, as well as traffic control; programming vehicle and pedestrian directional signage; and placing permits in strategic locations.

  Complete surveys that identify travel patterns and issues, and develop new policies, pricing/fee structures, parking permit tags and allocation to support parking/transportation objectives.

Regional Manager, WallyPark at Hobby Airport Houston, TX 2011-2014

  Managed fiscal operations for airport parking and transportation services.

  Led the parking revenue operations system, including access control equipment and software.

  Oversaw all gating equipment, the processing parking citations and permit parking zones.

  Managed the processing of accounts payable to ensure timely and accurate payment of invoices.

Regional Manager, WallyPark at Hobby Airport Houston, TX (continued) 2011-2014

  Collaborated with managers and personnel in the Routing Department to ensure systems were correct for optimal use, and with supervisors to achieve TxDOT compliance.

  Played an integral role on the PTS Leadership Team to project long-term goals across field operations and financial objectives.

  Designed all operating policies and procedures for transportation.

  Educated employees on best practices of customer service, bus safety, regulations and laws.

  Monitored bus fuel and maintenance documents, and conducted periodic audit as needed.

  Identified and resolved guest complaints in a timely and professional matter.  

  Built and maintained relationships with airport, city and government officials.

Senior Operations Manager, ABM Parking Houston, TX 2006-2011

  Oversaw more than 90 employees and 13,000 parking stalls at 10 facilities that generated more than $10 million in gross sales, including surface lots, garage, and valet operations.   

  Successfully maximized customer satisfaction and minimized cost while parking and transportation.

  Installed a parking automation system that improved the ability to control revenue collection.

  Interviewed candidates for employment, and hired new team members that were a good fit.

  Trained, mentored and coached personnel on best practices of daily operations.

  Managed operations of parking permits and EZ TAG, and completed a monthly key card audit report.

  Supervised allocation of parking spaces and T extensive audits.

  Ensured all properties were well-maintenance to reduce liability.

  Established procedures and assured compliance with federal, state and local laws.

  Prepared annual cash budgets for each property.

  Assisted legal staff with preparing and presenting materials.

Food & Beverage Manager, Marriott Hotel Houston, TX 2001-2006

  Earned an Outstanding Performance Award and a President s Award for stellar achievement.

  Led 20 personnel and dining room, banquet room, service and kitchen areas.

  Helped develop food and beverages menus that resonated with customers.

  Implemented effective controls to manage food, beverage and labor costs.

Bachelor of Science, Management, University of Houston; earned 2001

Level 1 & 2 Magnetic Testing, Liquid Penetrant Testing and Ultrasonic Testing Certified