Performance-driven professional eager to offer dynamic project management, administrative operations, strategic analysis / planning, document control, financial oversight, and client relations experience toward maximizing your company s success.

Project Management Executive Support Administrative Operations Internal Process Restructuring

Project Lifecycles Quality Assurance Document Control Auditing Financial Management Analysis

Team Building / Training Workflow Prioritization Compliance Client Relationships Communications

         Ambitious self-starter who offers proven experience in large-scale business optimization, including designing, developing, and implementing forward-thinking processes to achieve continued productivity.

         Top performer who makes decisions to reflect positively on operational well-being in alignment with vision, value, and goals, and prioritizes and completes multiple tasks within fast-paced environments.

         Excellent communicator who seamlessly interfaces among executives, business teams, and clientele.

         Achieved CSI of 99.9% at Sun Microsystems by leading internal programs to decrease documentation time by 87%, and developed automated document control processes to reduce review time by 92%.

         Successfully reduced Silicon Systems absenteeism by implementing employee appreciation concepts.

         Supported ISO 9000 certification attainment, and positioned company for Texas Instruments acquisition.

         Noted for job excellence with 31 nominations and 23 internal top Sun employee recognition awards.

Office Manager

         Capitalize on the opportunity to lead forward-thinking office operations, including maintaining accurate financial records, preparing and making payments to vendors, categorizing checks per budget, recording deposits, handling payroll, generating reports, and facilitating all quarterly taxes.

         Liaise among congregation and church officials regarding valuable information, events, and meetings, and maintain annual calendars and design and print an annual membership directory.

         Prepare and assemble two bulletins for Sunday services and additional special services, along with conceptualizing, designing, developing, preparing, and assembling a popular monthly newsletter.

         Exhibit experience in updating and managing a website (e.g. weekly sermons, readings, calendar).

         Compile annual reports, including collecting individual reports from council members, pastor, and special group leaders, along with efficiently coordinating printing and distribution to congregation.

         Manage large-scale supplies inventory and place orders to minimize product and delivery costs.

Job Title

         Contributed to seamless administrative operations by concurrently managing multiple projects, along with developing internal structures for optimal document control, research, and data filing.

         Maximized use of volunteer resources by overseeing volunteer organization and scheduling activities, as well as actively coordinating and managing events as a leader of wide-ranging groups.

Executive Assistant to VP and GM

         Led complex administrative tasks within high-pressure situations, including responding to contacts, preparing information for use in discussion / meetings with executives, and preparing presentations.

         Managed appointment schedules, coordinated meetings and conference calls, managed Outlook calendars, monitored email boxes, organized travel / hotel accommodations, and prepared itineraries.

         Coordinated team-based events (e.g. planning, logistics, confirmations), along with cost-effectively monitoring event spending and managing event requests, invoices, and related required paperwork.

         Interfaced among additional Executive Assistants, Executive Administrators, and team members to meet and / or exceed various special project objectives, including providing back-up to other administrators while effectively coordinating schedules and telephone coverage during absences.

Yyyyyy x. yyyyyy Resume Page Two (xxx-xxx-xxxx

Document Control Specialist (2007 2009)

         Strategically steered forward-thinking document creation, editing, storage, and control, including supporting a mid-sized engineering group by creating, maintaining, and distributing work instructions.

         Ensured flow of manufacturing documentation communication with China- and UK-based suppliers.

         Led internal audits, including preparing guidelines, documenting evidence of observations or findings, detailing evidence to support findings, completing summary reports, providing feedback to auditees, and following up with any required corrective actions or recommendations.

Technical Writer / Document Control / Functional Auditor / Analyst (2001 2004)

         Exhibited excellence in writing / editing toward creating, editing, storing, and controlling detailed documents, including using HTML and flowcharting software to version, store, and track documentation for 12 workgroups and maintain QMS database and documents for company s 5 quality advocates.

         Led the targeted design and implementation of numerous process enhancements, including standardizing documentation formats and procedures among all technical writers, centralizing document control for all technical and quality assurance documents, and automating document control process to achieve 87% reduction in turnaround time and 99.9% customer satisfaction index.

Account Manager / Process Manager / Client Account Specialist (1994 2001)

         Directed collaborations with Strategic Account Services (SAS) team on all call status, escalated calls, customer satisfaction, new hire training, case management, and case dispatch, including serving as the original designer and administrator of improved SAS internal processes / procedures and website.

Office Administrator / Manager / Accounts Payable & Receivable

         Drove administrative success by handling accounts payable / receivable, credit background / research checks, credits, collections, and RMAs with direct reporting to CEO and VP of Marketing and Sales.

         Efficiently administered customer contract booking; ordered office supplies and performed purchasing and inventory control; and coordinated scheduling, materials, and customer follow ups.

Materials Analyst / RoHS Project

         Applied strong leadership talents as Restriction of Hazardous Substances (RoHS) project manager, including creating processes for a $500-million inventory conversion project involving 120+ countries, as well as controlling conversion of part numbers, descriptions, lifecycle codes, and product platforms.

         Expertly coordinated changes of new part numbers across multiple time zones in Europe, Asia, and North and South America, and oversaw transfer of parts from NPI to worldwide sustaining planners.

         Updated and / or created substitution part chains within GPT for planning tool functionality, extracted FRU-BOMs (Field Replaceable Unit Bill of Materials) from Oracle to update GPT, and created and / or maintained detailed spreadsheets in StarOffice and Excel to document all multiple system changes.

Office Administrator / Manager / Accounts Payable & Receivable

         Played a vital role in directing office operations, including reporting to CFO and COO; administering internal / external training programs; and handling scheduling, travel arrangements, and orientations.

         Cost-effectively facilitated supplies ordering, general purchasing, and high-volume inventory control.

         Boosted company visibility by conducting tours and planning and coordinating meetings and events.

Licensed Life Insurance Agent (State of Colorado)

Certified Internal Auditor Certified 41 Fabrication Processes Notary Public

Personal Leadership / Team Effectiveness Increasing Human Effectiveness Six Sigma

Analytical Troubleshooting Statistical Process / Quality Control Interpersonal Skills Training

Solaris 7 System Administrator 7 Habits of Highly Effective People Financial Training (200+ Hours)

Project Management Fundamentals Problem Solving & Process Improvement (PSPI) Time Management

Microsoft Office Roxio Sound Editor Servant Keeper

StarOffice Adobe Livelink HTML Intuit QuickBooks