Yyyyyy x. yyyyyy

Supply Chain and IT Project Management Executive

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

      Extensive and progressively responsible experience as an executive, manager, and consulting in customer relations and all facets of supply chain and IT project management as well as strategic planning in an array of industries including shipping, transportation, healthcare, retail, high tech, pharmaceutical, grocery, insurance, manufacturing, public sector, and others

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership, and interpersonal skills

      Proven ability to build, lead and supervise teams, manage a wide range of duties simultaneously and coordinate multi-level directives within IT, IT project management, and training roles

      Direct multi-site cross-functional teams across all projects and organizational initiatives from concept to completion, both domestically and internationally

      Provide sound consultative and strategic advice to executive-level teams

      Mentor and lead teams by example and with integrity to deliver services excellence

      Astute leader in large-scale systems, software development and network adxxxxxxnistration

      History of aligning new technology, strategic planning, and IT services with business objectives

      Consistent success is rooted within the concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Selected Key Achievements

         Five Star Award for Core Carrier Automation Program at FedEx.

         At FedEx, led an executive Supply Chain IT process improvement project to realize gain of more than 30% in KPI metric goals. Project included redeveloping IT management structure and cross-functional training in all affected departments.

Sedlak, Highland Hills, XXXXXX, 2014 2017

Senior Consultant

         Provided astute direction and effective project management oversight for a variety of clients in a broad range of industries. Evaluated, selected, and integrated full business process Supply Chain IT TMS, WMS Operational and IT system solutions for clients in shipping, transportation, healthcare, and retail industries.

Continued

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Professional Experience, continued

         Built strong customer relationships, led pre-sales events; directed training, budgeting, IT departmental audits, application design and development, system integration and xxxxxxgration, quality testing and planning, risk analysis, and business and IT process improvements.

         Designed and assessed best practices and process improvement initiatives for a client s IT Help Desk including assignment, escalation, tracking, root cause analysis, documentation, and all other functions.

         Directly managed 8 contractors assigned to Outsourced Vendor Help Desk.

         Guided client companies in budgeting, department and project cost estimation, IT departmental audits, application design and development, system integration and xxxxxxgration, quality testing and planning, risk analysis, and business and IT process improvements including executive and departmental metric tracking and reporting.

FedEx Services, Hudson, XXXXXX, 1999 2014

IT Principal, International Clearance and Supply Chain IT, 2011 2014

         Directed and managed large domestic and global cross-functional projects utilizing proprietary SDLC and Global Development Process (GDP).

         Provided full management from definition through implementation for a Supply Chain Critical Inventory Logistics product. Managed offshore development and implementation teams, led subprojects including global product system, customer support enhancements, and combining IT and customer metric reporting for Supply Chain applications.

         Led development and quality assurance for prexxxxxxum Supply Chain product supporting critical inventory logistics for healthcare, high tech, and cold chain order management.

         Proficiently managed IT resources for critical inventory applications for internal customers and outsourced vendors, addressing product development, quality assurance, industry-specific regulatory compliance, and post production support.

         Managed a GEAR (Gaining Efficiency and Reliability) program process improvement project, resulting in greater than 30% improvement in reduced onboarding days, increased service desk support efficiency, enhanced system stability, and reduced IT spending.

         Managed all aspects of Executive IT KPI metric definitions and communication to stakeholders.

         Significantly streamlined corporate and department IT transitions and processes.

         Collaborated with other functional area managers in xxxxxxgrating Supply Chain applications to a new virtual datacenter.

         Served as liaison for FedEx IT during corporate review of systems and processes in support of the pharmaceutical industry in regulatory compliance changes. Provided gap analysis to existing and OTS WMS applications.

         Materially contributed as a member of a corporate global cross functional quality team defining and proposing IT sizing tool best practices.

Senior IT Manager Supply Chain Electronic Commerce, 1999 2011

         Provided application development, management, and support of global third party logistics applications for customer and carrier electronic commerce integration. Ensured standardization and support for all customer facing data types and communication.

         Efficiently managed Level 1-3 electronic commerce support staff for Supply Chain trouble tickets, root cause analysis, and reporting.

         Consistently practiced staff development. Of 13 direct report staff members, three were noxxxxxxnated for FedEx Hall of Fame awards.

         Responsible for department QA process improvement, quality development, and compliance for both internal and external customers.

         Established implementation standards for Supply Chain customer message integration from order to invoicing supporting both Transportation and Warehousing products.

         Successfully transitioned Sterling Commerce EDI from out-sourced to in-sourced model.

         Managed hundreds of customer and carrier integration and onboarding projects.

         Improved IT customer satisfaction by proactively engaging with customers during difficult situations.

Continued

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Professional Experience, continued

         Conducted complete technical due diligence on several systems in support of Supply Chain improvements. (G-Log, RedPrairie, HighJump, Tibco works, Sterling, GXS).

         Achieved several firsts in ecommerce development: completed the FedEx Opco Electronic Commerce group system xxxxxxgration from outsourced mapping and messaging to internal corporate systems; managed an electronic message integration upgrade for Supply Chain s North American Transportation Management release 2.4; defined and implemented common logistics message data objects supporting all Supply Chain products.

         Significantly improved staff retention through improved communication, flexible work hours, performance and special award bonuses.

         Received the company s prestigious Five Star Award for Core Carrier Automation Program.

Lake Erie Screw Corporation, Masco Division, Lakewood, XXXXXX, 1996 1999

Division EDI/Network Adxxxxxxnistrator

         Directed development of and support for network, PC, and EDI systems for a multi-location company with more than 400 employees.

         Effectively researched requirements for both external and internal customers to develop strategies for the use of ecommerce. Provided technical expertise for internal departments to market strategic alliance relationships with major customers and suppliers.

         Defined test plans, test scenarios, expected results and training plans for system upgrades and implementations.

         Defined departmental goals, quality plans, and budget items supporting network and EDI implementation annual objectives.

Forest Technology Corporation, Akron, XXXXXX, 1992 1996

Manager of Systems Support

         Adxxxxxxnistered Novell Network, PC support, and new retail EDI implementations.

         Researched requirements for external and internal customers to develop strategies for the use of then-emerging ecommerce applications and business benefits.

         Provided technical expertise for internal departments striving to market strategic alliance relationships with major customers and suppliers.

         Defined test plans, scenarios, expected results, and training plans for EDI implementation and reporting.

         Established Defined departmental goals, quality plans, and budget items in support of network and EDI implementation annual objectives.

         Managed Sales reporting and system projects including Sales Force Automation and integrated POS data.

BA Business Management, Malone University (formerly Malone College)

Professional Development

         Leadership Principles I & II, Diversity, Virtual teams, Business Requirement writing

         GDP and SDLC training series, PXXXXXX Certification Training, QDM Expert training

Technical Skills

         ITSM SME for corporate conversion. Applications: HP ServiceCenter, 15 years; ServiceNow IT Service Management; ServiceNow IT Problem Management; IBM Tivoli

Continued

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Additional Information, continued

         Standards, Methodology and Process Knowledge

o    ABLE / AGILE / ANSI X.12 / ANT / DISA / EPCIS / GDP / GS1 / HIPAA / IDOCS / IIBA / ISO9001 / XXXXXXLSTRAP / XXXXXXLSTRIP / MSDS / PIM / PIP / PMBOK / QDM / QMS/ QS9000 / SDLC / Six Sigma / SQAP / SOX / UN/EDIFACT / VICS / WATERFALL / WINS / XML

         Software and Hardware Knowledge

o    Access Review Manager software / Ariba / AS400 / AutoCAD /Bluezone / Business Objects / Caliber RM / Checkpoint mobile / Crystal Reports / Debut / GXS AI / HP Performance Manager / HP Quality Center / HP Service Center / Root Cause Analysis / Identity Management software / iRecruiter / Linux / Lotus Notes / Manufacturing Preventative Maintenance / McAfee / Meeting Place / Xxxxxxcrosoft Lync , Office Pro, Outlook, Project, SharePoint , Visio / Odyssey Access Client / Oracle / PeopleSoft / PLSQL Developer / Proprietary Alert Management System, Compliance Document Online Approval System, Messaging VAN, Supply Chain OMS, Work Request System, Workflow Message Routing, Work Product Compliance System / ServiceNow / SLIM-Control / SLIM-Estimate / SLIM-MasterPlan and DataManager / SLIM-Metrics / Sterling WMS / TeamForge / Tibco XxxxxxddleWare mapping and message routing / Tibco Spotfire / TM400 / TMF / UltraEdit / Unix / WebMethods

Professional Associations

         Northeast Xxxxxx EDI Users Group Board of Directors

         ANSI X.12 DISA Supply Chain M Group Member

         X.12 DISA Voting Designate for FedEx Services Corporation

         Project Management Institute - Member

         GXS Application Integrator SME Group

         National Association of Professional Women

Volunteerism and Community Involvement

         Guest Speaker, Annual IT s for Girls, Cuyahoga Valley Community College

         Ladies Auxiliary Xxxxxx AMVETS Post 176

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TARGET **consulting** POSITION) capacity and am subxxxxxxtting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience as an effective consultant and manager in customer relations and all facets of IT project management and strategic planning. I have proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within IT, IT project management, and training roles. I also have a record of success in all aspects of IT project management, including consistently concluding projects on schedule and within budget. Much of my success in this area rests on my ability to build and direct multi-site cross-functional teams across all projects and organizational initiatives from concept to completion.

I have effectively applied my skills and knowledge toward providing sound consultative and strategic advice to executive-level teams. I mentor and lead teams by example and with integrity to deliver services excellence. I am an astute leader in large-scale systems, software development, and network adxxxxxxnistration with a history of aligning new technology, strategic planning, and IT services with business objectives. To complement this background, I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels. I am convinced that my consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements.

As a consultant, you will find me to be a driven team player prepared to deliver immediate and long-term results and comxxxxxxtted to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy