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Yyyyyy x. yyyyyy

29685 Elmswood Circle, Menifee, CA 92584 ● (xxx-xxx-xxxx ●

Seeking opportunity as City Clerk with the City of Palm Springs

Operations Management ~ Team-Building & Leadership ~ Financial Administration

Customer Service Excellence ~ Records Management ~ Regulatory Compliance




         Offer significant experience in operations leadership encompassing budgeting, forecasting, expense control, goal setting, conflict resolution, regulatory compliance, asset management, records management, and public relations.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Exceptional business acumen and well-versed in strategic planning, policy and procedure development, P&L optimization, workload delegation, and resource allocation.

         Constantly foster a respectful workplace climate essential to maximizing staff morale, enthusiasm, unity, and accountability.

         Comprehensive human resources expertise spans hiring, training, performance management, recognition, retention, payroll administration, and succession planning.

         Highly team-driven with exemplary interpersonal, organizational, supervisory, and communication skills.

         Excel at steering projects and programs to maximize use of resources, boost productivity, and achieve specific goals.

         Reputation for professionalism, integrity, and advanced capabilities in working autonomously without supervision.


Professional Experience


Hertz Corporation 1990 to Present

General Manager Hertz/Dollar/Thrifty, John Wayne Orange County & Long Beach Airports 2014-Present

         Spearhead business plan and strategy according to assigned geographical area with an emphasis in optimizing operations, sales revenues, service quality, corporate image, team productivity, and fleet efficiency.

         Hold full profit and loss accountability including budgeting, forecasting, expense analysis, and cost containment.

         Formulate innovative marketing strategies encompassing social media, public relations, and partnerships to increase brand awareness and sales.

         Cultivate, nurture, and manage cohesive partnerships with government agencies, universities, clients, etc. to generate business leads.

         Train, coach, mentor, and motivate local operations team, administer performance evaluations, and facilitate succession planning to retain top talent.

         Proactively revitalize local organization effectiveness through the deployment of corporate improvement initiatives.


Continued ►



Yyyyyy x. yyyyyy Page 2 of 2


Professional Experience continued


Area Manager Hertz/Dollar/Thrifty, Burbank and Long Beach Airport 2012-2014

Area Manager Hertz Long Beach Airport 2009-2012

         Added two new brands to Burbank location and joined forces with local airport and city officials on launching a new CONRAC (Consolidated Rent-A-Car Center).

         Orchestrated efforts across multiple rental locations including strategic planning, financial administration, customer service, employee relations, team motivation, market share growth, and continuous improvement.

         Minimized or eliminated company risk and liability by enforcing adherence to policies and procedures for asset security, health & safety, and corporate image preservation.

         Fostered productive relationships with local business leaders, tourist associations, local business networks, hotels, and concierges to boost sales.

         Seamlessly liaised with peers in other regions to plan, coordinate, and manage resources and assets.

         Collaborated with Fleet team to strategically maximize utilization and ensure compliance with agreed budgets and targets.

         Resourcefully implemented processes to standardize and streamline planning, reporting, monitoring, and controls.


Operations Manager Hertz City, San Diego Airport 1998-2009

         Championed full-scope operations within top 10 rental car location including daily functions within customer service, fleet, bussing, and maintenance departments.

         Hired, trained, coached, mentored, directed, and evaluated more than 150 team members, constantly promoting first-rate customer service.


Car Control / Back Office Manager San Diego Airport 1994-1998

         Proficiently led all administrative functions with a focus on payroll processing, fleet management, and DMV registrations for fleet of 5,000+ vehicles.

         Supervised, directed, and coordinated back office department comprised of 20 personnel.

         Project-managed planning and flawless relocation of main rental car facility in alignment with timeline and budget expectations.

         Established highly cooperative relationships with local law enforcement, airport officials, and city officials.


Security Representative 1990-1994

         Investigated and successfully recovered missing and stolen cars by closely partnering with local law enforcement.




Candidate, Bachelor of Arts in Business Administration, University of Laverne, 2014-Present


Lean Six Sigma Yellow Belt Certified


Graduate, Discovery Leadership

Yyyyyy x. yyyyyy

29685 Elmswood Circle, Menifee, CA 92584 ● (xxx-xxx-xxxx ●








September 7, 2016




The City of Palm Springs

3200 East Tahquitz Canyon Way

Palm Springs, CA 92262


Dear Human Resources Manager:


Please accept this letter and accompanying resume in application for the City Clerk opportunity that is currently available with the City of Palm Springs. In advance, thank you for your time and consideration.


In addition to a lengthy career in management, I bring to you excellent experience in overseeing a wide range of high-level administrative functions, outstanding capabilities in customer service and public relations, and a strong blend of talents in record-keeping, budgeting, workload delegation, goal setting, and driving continuous improvement. Additionally, I offer well-developed interpersonal, communication, managerial, and consensus-building skills which are vital to establishing unified efforts with all City departments, local businesses, and citizens.


If chosen to join your team, you will appreciate my visionary leadership, decisiveness, and objectivity in daily endeavors. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you in the near future. Please call or email me anytime to schedule a time to meet.





Yyyyyy x. yyyyyy


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