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Yyyyyy x. yyyyyy
- 1360 Ridgemark Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
QA Analyst/Administrator
Qualifications Profile
Highly self-motivated and results-driven professional with more than 26 years providing high-performance sales, account management, and customer service in the car dealership, farming, technology solxxxxxxions, financial services, and manufacturing sectors.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve oxxxxxxstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.
Key Expertise
Sales & Customer Service
Marketing & Sales (Traditional & Online)
Retail Sales Management
Territory Sales Administration
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Event/Promotions Management
Merchandise Inventory Management
Service Quality Management
Business Management
Tactical & Operations Planning
QA Operations Analysis
Continuous Quality Improvement
Policies, Standards, & Regulatory Compliance
Financial Management Support
Credit & Collections Management
Inter-Office Coordination
Process/Workflow Improvement
Staff Supervision & Training
Conflict Management
Negotiations & Diplomacy
Records & Document Management
Office & Staff Administration
Bilingual in English & Spanish
Technical
Oracle ERP, Seibel Systems
MS Office (Word, Excel, PowerPoint, Access, & Oxxxxxxlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Compxxxxxxing
Professional Experience
CSS Corp Draper, XXXXXX
Customer Service Representative Jun 2015 Present
Provide oxxxxxxstanding customer service on a select high-yield clients such as The Retail Equation,
Liaise with retailers to resolve issues in merchandise returns.
Oversaw compliance with service quality standards among sales and customers service agents.
MMC Group (Xerox) Xxxxxx, XXXXXX
Customer Service Representative Mar Nov 2013
Answered inbound calls on the company s Direct Express Debit Cards for SSI and SSA recipients who had no bank account nor want to deposit benefits into personal bank accounts.
Addressed and resolved customer issues on deposits and transaction dispxxxxxxes ensuring compliance with service quality standards.
Ereplacementparts.com Murray, XXXXXX
Customer Service & Sales Jan Sep 2012
Responded to customer calls for assistance in their purchases or orders, emailing added information and quotes as requested.
Monitored status of customer orders ensuring prompt deliveries.
Provided market research and survey results on products and services to the appropriate departments.
Placed orders to proper office, processed payments and applied net 30 accounts per customers.
Resource Accounting, Inc. Murray, XXXXXX
Customer Service Representative Mar Sep 2011
Addressed customer issues, assisting with payments and purchases on fuels and transport services.
Assisted customers in using the company fleet credit card when dealing with payment issues to the services performed on vehicles.
Yyyyyy x. yyyyyy
- 1360 Ridgemark Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Winder Farms West Valley City, XXXXXX
Customer Service & Sales Sep 2010 Feb 2011
Responded to emails and incoming calls on customer concerns on the company products and services ensuring single call resolxxxxxxion. Upsold products through oxxxxxxbound calls.
Harnessed the company mainframe system and Google maps, and coordinated with concerned departments in resolving customer issues.
Processed payments such as ACH and credit cards.
Discover Card Financial Services West Valley City, XXXXXX
Collections Manager Oct 2008 Aug 2010
Managed axxxxxxodialing systems to process oxxxxxxbound calls to existing customers in discussing delinquent accounts and promoting debt resolxxxxxxion plans.
Responded professionally to customer questions aboxxxxxx services, plans and accounts.
Resolved past account delinquencies, taking payments under agreed debt collection plans, and escalating to higher management for further adjudication and disposition on complex issues.
Issued account credits and adjusted customer account information as needed.
Hyundai Warranty Murray, XXXXXX
Customer Care Representative Feb 2006 Oct 2008
Managed and resolved issues with current and potential customers, addressing questions aboxxxxxx company products and services as well as accounts, checking on customers on vehicles concerns and warranties to ensure customer satisfaction on company responses.
Expedited resolxxxxxxion of accounts with the proper departments when escalating issues for investigation and resolxxxxxxion.
TJ Maxx Draper, XXXXXX
Customer Service & Sales Sep 2005 Feb 2007
Assisted customers in their purchase decision. Processed and packaged customer purchases and provided cashiering services for their payments.
Addressed and resolved customer issues, escalating to high management as needed.
Processed merchandise returns, issued credit or refunds professionally to maintain customer patronage.
O.C. Tanner's manufacturing Xxxxxx City, XXXXXX
Work Load Planner Sep 1989 Dec 2005
Provided operations support in inventory and warehouse management, fulfilling project orders and assisting in warehouse shipping and receiving operations.
Served as customer service representative tracking orders and driving on-time deliveries.
Processed compxxxxxxer documents in company database using Siebel systems.
Education
Associate Degree Courses
Western Governors University (online
1 yr.)
University of Phoenix (online 1 yr.)
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