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Business Development | Inventory Control | Auditing | Process Improvement | Community Relations

Team Development | Strategic Planning & Implementation | Profit Optimization | Merchandising

Growth Achievement | Product & Service Support | Cost Reduction & Avoidance | Recruiting & Staffing

Change Agent | Contract Negotiations | Budgeting | P&L | Operations Analysis | Process Redesign

Conflict Resolution | Organizational & Staff Development Programs | Team Building | Leadership

Energetic, versatile and expert-level management professional over 15 years of progressive experience in sales and operations leadership, with an innate drive to surpass all set objectives. Able to seamlessly align individual goals with organizational objectives to work towards success. Results-focused and adept in heading multi-unit functions, including fiscal tasks and budgeting of up to $2.6B. Surpass all district and regional performance and revenue budget objectives, both independently and in team settings. Skilled in promoting a positive company image rooted in professionalism, loyalty and commitment. Adept as it relates to delivering results consistently, both individually and as a team member. Seeking an Operations Management opportunity in an exciting new sector that will allow for further career growth; open to relocation for the right opportunity.

  Oversee daily store operations using strong attention to detail and superb leadership know-how

  Executed functions regarding Wilco Farm Store policies and protocols

  Lead the execution of company standards per regulatory standards; also forecast sales. effectively

  Directed day-to-day functioning within an outdoor sporting goods retail setting

  Executed company standards by

  Coordinated seamless operations using clear daily communication and timely follow-up in alignment with applicable company standards

  Adhered at all times to federal laws covering the sale of firearms; assumed control over existing operation in audit failure and brought it up to operational and compliance levels

o    Saw company audits of 64 upon takeover; raised levels to 88, 92 and 98

o    Turned around Federal Form 4473 audits that had been failed before takeover and tagged red

o    Raised audits and consistently stayed green after takeover

  Also drove customer service score of 70 to be raised to 78

  Efficaciously balanced company initiative maintenance to achieve the utmost in customer satisfaction

  Bolstered productivity by fostering a collaborative staff team environment; worked in partnership with employees to plan future sales and marketing events

  Mentored and coached two Managers to enter into the Store Manager Training Program

  Drove smooth-running store processes for one location of a multinational retail corporation

  Led all tasks pertaining to management of both Walmart Neighborhood Market and Supercenter locations

  Ensured full regularly compliance throughout the execution of company standards

  Used expertise to effectively forecast sales and partake in other fiscal responsibilities as needed

  Worked in conjunction with all levels of personnel to plan holiday happenings, most notably the Black Friday sales events

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Continued

  Oversaw day-to-day management team duties in a home improvement chain store environment

  Maximized store sales and profit by delivering high-caliber customer service based on customers respective requests and needs

  Forecasted future staffing needs and coordinated scheduling to maintain proper coverage

  Played a core role in developing and setting into motion innovative recruiting and hiring strategies

  Led merchandising in collaboration with staff to devise solutions and plan out holiday events

  Enhanced the staff engagement score on the Employee Opinion Survey from 52 to 78, thus yielding Silver Star Status as a reward for achievement

  Attained sales strategy goals by remerchandising the entire store per time and labor goals

  Recruited, oriented, coached and supervised 15 Associates into taking on leadership roles of increasing responsibility

  Supervised store operations projects for 82 home improvement retailer stores dispersed across four states; acted as a change agent to discuss corporate goals with District Managers

  Aimed at all times to ensure consistent performance within all supervised areas

  Achieved a 12% improvement in customer service scores; received the Customer Service Region of the Year Award in 2005 as a result

  Earned top divisional ranking for customer service in 2005 and 2006

  Managed the prosperous rollout of Customer First efforts in 2004 that allowed the team to hit all milestones and metrics

  Earned the Top Instructor Award in developing an advanced Store Manager Training program

  Handled regularly-scheduled operations, with a focus on maximizing store sales and profit along with delivering the utmost customer service

  Headed merchandising; developed and communicated related store standards in collaboration with staff to plan for upcoming events and changes in season

  Named as the Customer Service Store of the Year for 2002 and 2003, based on a 21% improvement in customer service scores

  Improved annual sales to reach over $58M in 2004, which exceeded the store sales plan by $3M

  Proved important in contributing to a store relocation that saved the employer $250K in labor for 2003

  Opened the largest store location in the country, with 186K square feet and a first drive thru lumber yard; surpassed sales goals by 5.4%

Also served as a Store Director for Albertsons, Inc. and in a Store Manager capacity for Safeway

The Complete Manager-Cornell University

Store Manager Training Program -Lowe's | Regional Operations Manager Training- The Home Depot

Store Manager Training-The Home Depot | Store Director Training -Albertsons

Operations/People Management -Safeway (Clackamas Community College)

Coach/Board Member, Lacamas Little League