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Jonathan Kaplan
245 E 80th Street, 10B - New York, NY 10075
xxx-xxx-xxxx abc@xyz.com
Bachelor of Science-IT Security candidate and experienced IT Technician driven to build a successful career while delivering immediate results as a team member
Profile
Numerous years of practical experience backed by pending degree along with solid credentials including the following certifications:
Cisco Certified Network Associate
Security+
A+
Project+
Linux+
Extensive theoretical and applied studies spanning IT/Network Security, Interconnecting Network Devices, Operating Systems, and Scripting and Programming through Web Development, Data Management and Technical Writing, among others
Diverse background in computer systems and electronics installation, maintenance, troubleshooting, and user support
Valuable experience in providing world-class customer service; effective communication and interpersonal relation skills
Able to independently prioritize, plan, coordinate, and manage projects to maximize productivity and meet deadlines
Sharp analytical, critical thinking and problem solving abilities
Education
BS, IT Security; pending August 2017
Western Governors University
The Hewlett Packard Scholarship Recipient
Professional Background
IT Technician, Freelance 2008-Present
Provide quality client computer system and electronic services; includes educating users for optimal security and backups along with offering remote desktop support
Proficiently maintain and install hardware, software and networks
Expertly install and maintain Windows operating systems (XP-Windows 10) as well as provide user-level Mac OSX support
Custom build desktop PCs; purchase equipment and build systems
Successfully troubleshoot mobile devices; includes Android and iOS
Efficiently install diverse technology-driven home products/systems, including Sonos
Strategically manage projects to ensure timely delivery of services, guarantee customer satisfaction and maximize bottom-line business performance
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