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Yyyyyy x. yyyyyy

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Career Profile


Key Contributor & Effective Leader supporting daily operations in fast-paced and high-stress environments within a variety of industries. Experienced in driving internal changes for complex systems by applying expertise in strategy development, streamlining current processes in order to reduce cost and inefficiencies, managing complex customer service issues, and leading cross-functional teams. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.


Key Competencies


       Operations Management

       Customer Service

       Process Improvement

       Staff Management/Development


       Data Analysis

       Policy Development

       Workforce Planning/Staffing

       Overhead Cost Reduction


       Vendor Management

       Contract Negotiation

       Program Management

       Streamlining Processes


Career Highlights



  Played a lead role in achieving FTE growth of over 300% (Cancer Treatment Centers of America) in addition to successfully reducing patient complaints by 66%


  Oversaw a high-level acquisition while maintaining 87% of the current customer base (CharterBank), increased sales by over $8 million (Edward Jones), and maintained internal compliance


  Achieved a Lean Six Sigma Greenbelt Certification


Professional Synopsis

Cancer Treatment Centers of America March 2012-Present

Director, Return Patient Experience (2014-Present)


  Directed daily operations within a fast-paced environment within a focus on increasing productivity and efficiency while simultaneously reducing overheard costs

  Design and implement unique operational strategies for the clinic which held over $30 thousand in clinic appointments and staffed over 100 individuals

  Act as a Project Manager for the weekend clinic which required planning the opening of a weekend outpatient oncology clinic

  Successfully reduced patient complaints by 66% while volume increased by 19% through the successful implementation of streamlined scheduling best practices


Manager, Transportation and Travel Scheduling (2012-2014)


  Coordinated daily operations within a brand-new transportation department which required creating comprehensive standard operating procedures, overseeing inventory purchasing, and fostering positive rapport with vendors and members of the community

  Managed a travel benefit program for both patients and caregivers in addition to streamlining current processes which resulted in a savings of over $1.4 million in overhead costs

  Provided individualized coaching and feedback to staff members as needed, consistently fostered a positive working environment, and achieved zero customer complaints

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Professional Synopsis Continued:

CharterBank February 2007-February 2012

Vice President, Commercial Banking


  Oversaw the commercial banking department which included facilitating client (both residential and commercial) financial services and risk management for $147 million in loans and $1.4 billion in deposits

  Maintained a significant knowledge of several industries which resulted in successfully supporting commercial client banking needs

  Reduced a REO loan portfolio by 34% in 6 months, achieved a retention rate of 87% during a complex acquisition, and provided comprehensive training/support for a new UCA cash flow analysis software


Edward Jones October 2004-February 2007

Financial Advisor


  Acted as a Licensed Financial Advisor within the organization which required overseeing profit and loss, supervising branch staff members, and handling customer support functions

  Increased sales by over $8.5 million within 18 months and successfully passed the series 7, series 65, life insurance, and variable product exams which resulted in obtaining licensure


Delta Air Lines February 1999-October 2004

Manager, Strategic Planning (2003-2004)

In Flight Manager, Operations Control Center (2002-2003)

Operations Supervisor, ATL Coordination Center (2000-2002)

Flight Attendant (1999-2000)


  Held several progressive roles within a fast-paced environment which included creating an in-depth operation budget of over $1.25 billion, supervising teams, and identifying potential cost saving initiatives

  Acted as Chief of Staff to the Senior Vice President of In-Flight Services which required providing administrative support, coordinating staff inclusion activities, and managing internal communication

  Implemented a new Coordinator positive within the department which reduced FAA reported delay codes by 74% within 12 months and successfully led a complex FTE analysis project focused on workforce planning

  Created a successful co-op program in conjunction with the University of Cincinnati




Master of Business Administration, Northeastern University, Expected 2017

Bachelor of Science, Professional Studies-General Business, Excelsior College


Professional Affiliations


Council Member, City of Newnan, GA (2006-2020)

Former President, Rotary Club of Newnan

Board Member, Three Rivers Regional Council (Member of Finance, Audit, and Budget Committees)

Former Board Member, Newnan Coweta Chamber of Commerce Coweta Adult Drug Court

Advisory Committee Member

Eagle Scout, Boy Scouts of America


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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management and customer focused roles with experience in implementing streamlined processes and procedures, diffusing complex customer service situations, supervising cross-functional teams, and leading projects such as program implementations and acquisitions. In addition, I have a keen ability to foster positive rapport with clients, vendors, and members of executive management.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Masters in Business Administration from Northeastern University (expected 2017) and a Lean Six Sigma Greenbelt certification.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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