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Yyyyyy x. yyyyyy

- 4550 Connecticut Ave. NW Apt. 603Ÿ Xxxxxx, XXXXXX xxxxxx( (xxx-xxx-xxxx *


Relationship Management ▪ Fundraising Administration (Non-Profit)


Qualifications Profile


    Self-motivated and results-driven management professional with more than 4 years providing high-performance administration, program management, data analysis & management, customer service, and fundraising support in government and civic organizations.

-          Proven dedication to high-impact and high-visibility relationship management with clients, suppliers, stakeholders, and the public that enable the organization to raise funds and implement successful people-centric programs for its non-profit operations.

-          Detail-oriented analytical and methodical with critical thinking to resolve issues involving professional relationships, program administration, and routine work even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise


Operations Management

    Tactical & Operations Planning

    Fiscal & Budget Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Call Center Operations

    Customer Service Management

    Event Management

    Fundraising Operations

    Inter Office/Agency Coordination

    Program/Project Management


    Policies & Regulatory Compliance

    Process/Workflow Improvement

    Office & Staff Administration

    Staff Performance Management

    Staff Supervision & development

    Records & Document Management


    Database Administration

    Website Content Administration

    Apps: Team Approach Databases, Blackbaud Sphere, Charity Engine, Kleoppatra, & TextPad

    Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook)

    Internet: Email/Webmail, Online Research & Social Media


Professional Experience


Paralyzed Veterans of America (PVA) Ÿ Xxxxxx, XXXXXX

Database Manager Sep 2016 Present

    Manage online donor database provided by Team Approach comprised of more than 20M records, including all incoming and outgoing data, assisting in migrating from Blackbaud Sphere to Charity Engine, and serving as point person between the organization, its database provider, vendors, government agencies, and other partners.

    Manage the National Call Center and 2 caging facilities, processing accurate donation with a $1.5M database budget. Collaborate externally and internally with caging facilities, call centers, vendors, and departments on donation processing, generating donation activity reports, preparing budgets and approving all database related expenses.

    Serve as Supervisor to the Development Coordinator for Direct Marketing, providing administrative support in preparing budgets, approving rental and exchange requests from the Lake Group Media, creating ad hoc reports and analysis requested by the Direct Marketing group, and executing systems training sessions on internal data management to staff and management.


Development Coordinator - Direct Marketing Dec 2013 Aug 2016

    Managed multiple daily assignments and special projects, providing call center oversight, administering donor services and inter-office communications, representing the organization in internal and external stakeholder engagements, while executing the organizational mission of improving veterans service through donor relations.

    Conducted donor inquiry analysis and extensive communication with diverse donor demographics, leveraging strong knowledge of PVA programs and services and excellent communication skills.

    Provided administrative support, leveraging knowledge of fundraising goals in developing and executing budgets, monitoring use of cash and non-cash donations, processing of all Chapter Fundraising Requests from 34 local PVA Chapters nationwide, drafting leadership correspondences, conducting donor research, and generating reports for the Development and Individual Giving Departments.

    Provided HR management support, monitoring and evaluating call center agent performance, communicating outcomes to PVA leadership, and providing QA feedback to agents and management.






Yyyyyy x. yyyyyy

- 4550 Connecticut Ave. NW Apt. 603Ÿ Xxxxxx, XXXXXX xxxxxx( (xxx-xxx-xxxx *


Professional Experience (continued)


The Cobblestone Project Ÿ Fayetteville, AR

Intern/Assistant to the Executive Director Aug 2012 Mar 2013

    Provided assistance in developing and managing sustainable solution development in aid of local organic farms, farm goods distribution to local subscribers, and hunger relief programs, while building local initiatives that provided community enterprises with ready access to financing sources.

    Collaborated with staff social workers to connect homeless individuals to vital resources through the Our Step program, organizing volunteer groups, and assisting with fundraising projects.

    Oversaw project planning, coordinating the 30 Days for Change event that enabled area high school students to fundraise at local shelters and advocacy centers that enriched their social awareness and needs fulfillment surrounding issues of homelessness, poverty, education, hunger, and housing.

    Managed the organization s Fall harvest events to boost sponsor relationships, including the Laundry Love program that provided laundry services to the homeless and disabled members of society, and the Cobblestone Farm initiative aimed at harnessing agriculture to facilitate Cobblestone s 5 strategic pillars: Hunger relief, Education, Economic development, Community and Sustainability.

    Applied diverse media solutions in supporting fundraising projects, including website content editing and social media participation in boosting market awareness on the strategic mission of the group.

    Provided administrative support, assisting the Executive Director in daily information processing, managing executive correspondences and files/document archiving, and providing general office support, including personnel administration, scheduling, and website management.


Education & Credentials


    UNIVERSITY OF ARKANSAS Fayetteville, AR (2012)

B.A. in Political Science with Minors in Sociology and Social Work

    FLORENCE UNIVERSITY OF THE ARTS Florence, Italy (Summer 2011)

FUA Overseas Studies Course


Awards & Recognition

    Received Above and Beyond Employee of the Month , PCA (2015)

For providing exemplary customer service and performance excellence


    Arkansas Alumni XXXXXX Chapter (2013 Present)

    Chi Omega Sorority Alumni, University of Arkansas (2008 2012)


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