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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Leader with 14+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting product development operations, designing strategies focused on increasing productivity, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Product Management Quality Assurance Process Improvement Staff Training/Coaching

Attention to Detail Multi-Platform Architectures Complex Problem Solving Strategy Development

Team Leadership Defining Product Roadmaps Analyzing Data Trends Platform-as-a-Service


Professional Experience

Visa, Bellevue, WA 2010-2016

Senior Director

  • Directed day to day product development operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
  • Supervised the Product Development Engineering Service teams which required providing employee feedback and coaching in addition to consistently improving employee morale
  • Designed product roadmaps, strategy, and continuous vision along with implementing product quality metrics/processes within the organization
  • Played a lead role in the development of a single PaaS portal which supported several product platforms along with creating an open source framework which increased productivity for non-technical staff members
  • Instrumental in the migration of non-production systems and tools into new data centers and in the scaling of the workforce through the automation and creation of self-service tools (savings $350,000 in resources)


CyberSource, Bellevue, WA 2007-2010

Senior Director (2009-2010)

  • Held a strategic role within the organization which centered on leading the Quality Assurance team through 4 company acquisitions and several internal reorganizations
  • Created an innovative QA strategy to be used during a time of significant growth which resulted in a 10x increase in the product quality metric


Director (2007-2009)

  • Coordinated operations within both the product development QA and release engineering teams which included supporting several releases per week to a small business platform
  • Supervised the creation automated frameworks and portals which has resulted in decreasing regression testing from 2 weeks to 8 hours
  • Implemented an enterprise test lab which provided each team an individual infrastructure and resulted in increased productivity and scalable engineering services

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Authorize.Net, Bellevue, WA 2003-2007

Senior Manager (2006-2007)

  • Supervised both the product development quality assurance and release engineering teams which included coaching staff members and leading the team through a transition from Waterfall to Agile methodologies
  • Created product quality metrics and standard operating processes which increased goal attainment, increased product velocity, and decreased production defects


Manager (2003-2006)

  • Created a successful quality assurance team which was tasked with designing and developing a small business payment gateway tool
  • Implemented comprehensive security testing, identified and resolved technical issues, and created a test automation team


Education & Certifications


B.S., Geology, Engineering Core, University of Washington, Seattle, WA


Product Owner Agile & Scrum Master, NetObjectives

Real World Requirements, Construx Software

Secrets of Building Better Software with Use Cases, Construx Software

Software Estimation in Depth, Construx Software


Technical Skills


DevOps - Git, Jenkins, Chef, and Internal APIs

Test Automation Tools TestNG, Visual Studio, Selenium, Java, SOAPI

Test Lab Engineering/Infrastructure VMWare, AngularJS, Bootstrap, PaaS Portal

Release Engineering Accurev, Git, Stash, BuildForge, Nexus, Maven, Artifactory, AntHillPro, Chef

Security Fortify, AppScan

Project Management Rally, JIRA







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