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Driven, focused, and knowledgeable Strategic Leader with 14+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting product development operations, designing strategies focused on increasing productivity, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Product Management Quality Assurance Process Improvement Staff Training/Coaching

Attention to Detail Multi-Platform Architectures Complex Problem Solving Strategy Development

Team Leadership Defining Product Roadmaps Analyzing Data Trends Platform-as-a-Service

• Directed day to day product development operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Supervised the Product Development Engineering Service teams which required providing employee feedback and coaching in addition to consistently improving employee morale
• Designed product roadmaps, strategy, and continuous vision along with implementing product quality metrics/processes within the organization
• Played a lead role in the development of a single PaaS portal which supported several product platforms along with creating an open source framework which increased productivity for non-technical staff members
• Instrumental in the migration of non-production systems and tools into new data centers and in the scaling of the workforce through the automation and creation of self-service tools (savings $350,000 in resources)

• Held a strategic role within the organization which centered on leading the Quality Assurance team through 4 company acquisitions and several internal reorganizations
• Created an innovative QA strategy to be used during a time of significant growth which resulted in a 10x increase in the product quality metric

• Coordinated operations within both the product development QA and release engineering teams which included supporting several releases per week to a small business platform
• Supervised the creation automated frameworks and portals which has resulted in decreasing regression testing from 2 weeks to 8 hours
• Implemented an enterprise test lab which provided each team an individual infrastructure and resulted in increased productivity and scalable engineering services

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• Supervised both the product development quality assurance and release engineering teams which included coaching staff members and leading the team through a transition from Waterfall to Agile methodologies
• Created product quality metrics and standard operating processes which increased goal attainment, increased product velocity, and decreased production defects

• Created a successful quality assurance team which was tasked with designing and developing a small business payment gateway tool
• Implemented comprehensive security testing, identified and resolved technical issues, and created a test automation team