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0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Operations Manager with 10+ years of experience and a proven ability to lead others and manage operations within fast-paced medical environments. Experienced in managing cross-functional teams, implementing comprehensive strategies, handling hiring/training tasks, and improving staff productivity levels. Equipped with a keen ability to manage large-scale projects in addition to maintaining strong communication with co-workers, clients, vendors, and members of management.
Key Competencies
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Operations Management Complex Data Analysis Healthcare Administration Training/Development |
Budget Development Project Management Vendor Management Financial Analysis |
Process Improvement Attention to Detail Cost Management Complex Problem Solving
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Education
Master s in Business Administration-Project Management, Monroe College, Bronx, NY
Advance Certificate in Healthcare Mgmt. and Policy, University of Stony Brook, Stony Brook, NY
Professional Experience
Robert Wood Johnson University Hospital July 2015-Present
Operational Manager
Direct daily operational functions within a fast-paced healthcare environment with a concentration on increasing productivity and efficiency levels
Oversee the management of internal projects, develop staff schedules, and create comprehensive budgets outlining costs related to labor, materials, and supplies
Design and implement standard operating procedures within the organization, train new staff members, provide employee evaluations, and resolve escalated customer/employee issues
Memorial Sloan-Kettering Cancer Center, New York, NY April 2007-January 2015
Operational Manager
Coordinated operational functions within a medical environment which required supervising internal projects, developing comprehensive budgets, and monitoring productivity levels
Performed in-depth project planning in order to ensure timely completion and supervised staff members which included providing training, feedback, and coaching
Utilized superior communication abilities in order to maintain positive relationships with clients, co-workers, vendors, and members of management
St. John s Hospital, Queens, NY December 2006-March 2007
Operational Manager
Handled complex operational tasks such as implementing departmental budgets, monitoring efficiency metrics, supervising staff members, and consistently reducing operational costs
Ensured the organization stayed in constant compliance with regulatory standards, trained new staff members on various competencies, and encouraged a positive working environment
Maintained a keen knowledge of OMRDD regulations, solved complex customer issues, and completed special projects as needed
Additional Professional Experience Includes: Support Service Manager, Aramark-Sephardic Nursing Home and Residential Counselor Leadman, Center for the Disabled
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