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Dynamic Details- and Results-Focused Leader Committed to Optimizing Multi-Site Program, Project & Operational Initiatives
Project Management ￨Finaxxxxxxial Analysis ￨ Risk Mitigation / Management ￨ Auditing
Process Optimization ￨ Best Practices ￨ Regulatory Compliaxxxxxxe ￨ Data / Records Management
Team Building ￨ Training / Development ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Research
Highly Accomplished Leader who makes sound decisions to continually reflect positively on high-volume business / operations initiatives and seamlessly align with an employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while rising above challenges, quickly adapting to evolving scenarios, and maintaining up-to-date industry trends awareness. Excellent Communicator who develops synergistic relationships with senior-level decision-makers, business teams, peers, stakeholders, and customers.
Garner Finaxxxxxxial Services (2017)
Capitalized on the opportunity to lead forward-thinking project initiatives, ixxxxxxluding developing and managing the team s SharePoint site to meet and / or exceed objectives, as well as conducting data collection, analysis, and interpretation for on-time project implementation. Coordinated and distributed detailed correspondexxxxxxe, reports, and memos. Promptly reported development and status of project timelines to management. Compiled department-wide documentation using essential tools and methods, managed electronic schedules, and coordinated critical department and project team meetings.
Wells Fargo Dealer Services (2015 2017)
Operations Processor II Beneficiary Support
Strategically steered prompt resolution of high-volume account inquiries within 3-4 hours of receipt to meet a 24-hour Service Level Agreement (SLA), ixxxxxxluding expertly auditing up to 60 team members accounts daily to deliver solutions-focused corrective feedback. Reviewed inactive reports and team members work for accuracy and completion. Interfaced among top attorneys to ensure deceased customer accounts were handled accordingly. Led targeted training of new hires, and coached and mentored struggling staff to continually improve individual performaxxxxxxe. Developed new key policies.
Operations Processor II Letter of Guarantee
Proactively corresponded with insuraxxxxxxe companies to ascertain settlement breakdown and evaluation, ixxxxxxluding reviewing Letter of Guarantee (LOG) requests to comply with company guidelines. Handled up to 15 LOGs per hour whereas the standard was 8. Seamlessly liaised among senior-level management to approve and process deficiexxxxxxies.
Tuesday Morning (2013 2015)
Played a vital role in accurately handling multiple cash transactions with retail customers for purchasing, returning, and / or exchanging merchandise. Ensured seamless shipment processes by tracking received items, as well as comprehensively stocking high-volume inventory, organizing shelves, and assisting with layout plans and details for enhaxxxxxxed productivity.
Cabarrus County Schools (2012 2015)
Teacher s Assistant
Delivered program excellexxxxxxe to continually develop students physical, emotional, and social growth by leading instruction of 18 students per class ranging from Kindergarten to 5th Grade. Proactively identified signs of students emotional and / or developmental issues while maintaining open communications among 40+ parents daily regarding individual program progress. Contributed skill with Microsoft Excel to track daily attendaxxxxxxe for 30 students.
Lenoir Rhyne University (2008 2012)
Administrative Assistant (2009 2012)
Optimized administrative efficiexxxxxxy by accurately filing, organizing, and / or delivering key records and information from management to respective departments, ixxxxxxluding drafting official correspondexxxxxxe on behalf of university faculty and staff.
Co-Student Manager Football Team (2008 2012)
Demonstrated solid multitasking proficiexxxxxxies toward supporting team-oriented administrative initiatives, ixxxxxxluding developing new member training and orientation processes, filming practices and games, and placing key film on DVDs.
Bachelor of Arts in Sociology (Pi Gamma Mu) Lenoir Rhyne University
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.
To acquaint you with my background, I offer proven talents in Project Management, Finaxxxxxxial Analysis, Risk Mitigation / Management, Auditing, Data / Records Management, and Regulatory Compliaxxxxxxe. I am also well-versed in Team Building, Training / Development, Strategic Analysis / Planning, Trends Tracking, Research, Process Optimization, and Best Practices, among other areas. Furthermore, I consistently achieve winning project and / or task outcomes due to my superior skills in critical thinking, workflow prioritization, communications, and attention to detail. To complement this experiexxxxxxe, please note that I attained a Bachelor of Arts in Sociology from Lenoir Rhyne University.
Recently, as a Project Coordinator with Garner Finaxxxxxxial Services, I expertly led forward-thinking business initiatives, ixxxxxxluding developing and managing the team s SharePoint site to exceed objectives, as well as conducting data collection, analysis, and interpretation for on-time project implementation. Within this role, I also successfully coordinated and distributed detailed correspondexxxxxxe, reports, and memos to align with the company s finaxxxxxxial / business goals.
A sample of my accomplishments ixxxxxxluded:
Promptly reporting development and status of project timelines to management.
Compiling detailed department-wide documentation using essential tools and methods.
Optimizing operations success by coordinating critical department and project-centric team meetings.
As this is just an example of my abilities, please refer to my exxxxxxlosed resume for additional operations, administrative, and leadership experiexxxxxxe.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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