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Results-driven professional possessing a decade of experience in logistics management, quality control and leadership.
Recognized for the ability to maintain utmost quality assurance while steering daily projects / assignments to an on-time, within budget completion.
Extensive experience maintaining strict compliance to company policies, federal regulations and safety standards.
Skilled in streamlining process improvement initiatives to significantly increase efficiency throughout daily operations.
United Parcel Service 2011-Present
PDS Supervisor, Tampa, FL (2016-Present)
Recipient of multiple merit based promotions due to strong leadership and organizational skills.
Leverage strong leadership abilities to build, train and manage a high-performance team; closely monitored individual productivity and implemented action plans as necessary.
Maintain strict adherence to company policies, OSHA safety regulations and DOT compliance throughout all daily operations.
Deliver high quality customer service to boost satisfaction and retention levels; promptly resolve issues.
Thoroughly review existing processes and implement innovative strategies to boost efficiency.
Perform various administrative tasks, including expense report management, timecard processing and forecast creation.
International Air Freight Screening Supervisor, Chicago, IL (2015-2016)
Ensured strict adherence to federal regulations while maintaining quality control throughout daily operations.
Utilized strong organizational abilities to identify inefficiencies and devise highly effective plans to boost productivity.
Conducted in-depth training on various concepts, including regulatory compliance, customer service and process improvement.
International Import / Export Supervisor, Chicago, IL (2015)
Fulfilled key leadership position overseeing daily activities of 170+ team members in a fast-paced, deadline driven environment.
Thoroughly reviewed all processes to maintain quality control, ensure on-time completion of all import / export processes and promote elevated levels of safety.
Consistently recognized for meeting and exceeding sales goals.
Freight Operations Supervisor, Chicago, IL (2014-2015)
Oversaw day to day operations, within a focus on resource management, safety regulation compliance and on-time delivery of goods.
Exemplified excellent interpersonal communication skills while delivering excellent service to customers.
Closely monitored performance goals and implemented individualized action plans as necessary.
Dispatch Supervisor / RMP, Pensacola, FL (2013-2014)
Ensured on-time delivery of packages by closely monitoring employee performance and maximizing use of available resources.
Completed various administrative tasks, including report generation, timecard processing, data entry and monitoring inventory levels.
Designated Responder / Safety Mentor / Data Clerk, Pensacola, FL (2012-2013)
Improved safety by performing in-depth training on OSHA regulations, company policies and HAZMAT spills.
Maintained quality control throughout all day to day operations.
Preload Load / Unload, Nashville, TN (2011-2012)
Demonstrated an ability to complete assigned tasks on-time in a fast-paced, production based environment.
Sam s Club, Madison, TN 2010-2011
Strengthened existing leadership skills while overseeing daily activities of 50+ employees within a fast-paced environment.
Delivered excellent service to customers, conducted in-depth training to boost team productivity and performed various administrative tasks in a timely manner.
Orange Ltd., Nashville, TN 2009-2010
Lead Account Manager
Established and maintained positive business to business relationships; focused heavily on maintaining overall client satisfaction.
Havertys Furniture, Murfreesboro, TN 2008-2009
Demonstrated strong communication skills throughout daily interactions with customers; delivered excellent service to successfully boost sales.
Bachelor of Science in Public Relations, Specialization in Business Administration
Bachelor of Science in Advertising, Specialization in Communications, Speech & Theatre
Middle Tennessee State University, Murfreesboro, TN; 2009
Associate of Science in General Studies, Motlow State Community College; 2003
Public Relations Intern, Documentary Channel, Nashville, TN; 2008
Disabled Student Services Proctor, Middle Tennessee State University, Murfreesboro, TN; 2007-2008
Coordinator, United Way, Chicago, IL; 2015-2016
UPS Plane Pull Coordinator, Special Olympics, Chicago, IL; 2015-2016
Global Timecard System
Dispatch Management System
Dispatch Planning System
MS Office Suite
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