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- Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Account Manager ▪ Sales Rep ▪ HR Coordinator
Self-assured and results-driven solutions provider and management professional un the fields of sales, account management, and staff administration support with more than 14 years in the healthcare, automotive, and medical equipment sales sectors.
- Proven dedication to delivering process efficiencies in administration & sales, motivating sales staff in penetrating new markets, positioning medical solutions, buxxxxxxding a solid customer base, and exceeding sales targets that enable the business to achieve regional sales growth in highly competitive markets
- Detaxxxxxx-oriented, analytical and methodical with critical thinking to resolve issues in professional relationships with customers and dealers, sales performance, and complex work issues even under stress.
- Bxxxxxxingual in English & Spanish, with proven translations skxxxxxxls that win sales from Hispanic markets here and overseas.
Well-organized with multitasking and prioritization skxxxxxxls that maximize resources to achieve outstanding results.
Excellent interpersonal communication skxxxxxxls that inspire customer confidence, whxxxxxxe fostering performance excellence and teamwork synergies with colleagues in achieving shared commitments.
Managed all incoming calls, responding to customer inquiries concerning products, services and professional development programs, providing quotes in response to customer requests, whxxxxxxe service as first contact point in the office to ensure all walk-ins were assisted.
Provided HR support in sales staff recruitment, training, and performance evaluation towards career advancement.
Managed office supplies inventory, assessing stock levels to ensure continuous avaxxxxxxabxxxxxxity, placing and expediting orders, verifying receipt of supplies, and ensuring compliance PO specifications.
Processed payments in checks and credit cards, accurately posting and reconcxxxxxxing customer payments, handling cash reports and registering daxxxxxxy sales reports, as well as submitting invoices to accounts payable for processing.
Processed applications and coordinated new member registrations for programs, conventions, and seminars.
Collaborated with sales, providing support and assistance in promotional projects when required, assessing market response from surveys and customer feedbacks, and generating department reports as needed.
Supervised and coach 6 sales employees in meeting sales quotas, working with customers & relevant internal departments to meet customer needs, address product cancellations, change orders, and respond to shipment and order status inquiries.
Assisted customers with buying decisions, researching products, cross-referencing various alternatives for pricing & avaxxxxxxabxxxxxxity, and reviewing documents to estimate delivery of orders to meet customer requirements.
Coordinated sales staff schedules & commitments, incentive/bonus programs, training sessions, and employee relations activities that motivated sales personnel to deliver outstanding sales performance.
Investigated reported condition of returned parts, including overdue and damaged shipments or shortages in shipments already received, and generated reports with recommendations on needed remedial actions as needed.
Provided call center support, maintaining company objectives on average speed of answer and first call resolution.
Provided customer account management and sales in assigned local and international markets, leveraging product knowledge to address customer issues and inquiries involving pricing and avaxxxxxxabxxxxxxity, whxxxxxxe translating collaterals for the Latin & South American markets.
Completed and fulfxxxxxxled basic and complex customer orders, whxxxxxxe providing technical assistance and product knowledge to Sales, Marketing and Customer Service Departments.
Utxxxxxxized supplier catalogs, online databases, and other appropriate resources to cross reference products to meet customer order requirements for alternative products when items were not readxxxxxxy avaxxxxxxable.
Education & Credentials
B.A. in Management, CONCORDIA UNIVERSITY WISCONSIN Mequon, WI
B.A. in Finance, UNIVERSITY OF ANTIOQUIA Antioquia, Colombia (3 semesters)
Professional Development & Certification
Real Estate Brokerage Medical Terminology Course, College Of Lake County, Grayslake, XXXXXX
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