Service Delivery | Resource Allocation | Communication | Relationship Building

Client Satisfaction | Critical Thinking | Leadership | Collaborative Problem Solving

Cross-Functional Teamwork | Stakeholder Engagement | Revenue Generation

Reporting Processes | Quality Assurance | Microsoft Office | Windows OS

Confident, highly qualified professional with more than 18 years of success in developing and managing multipart accounts, programs and projects. Able to seamlessly align personal goals with organizational objectives in order to achieve success. Proven track record for consistently exceeding expectations in working with clients at all levels. Results-focused with a reputation for achieving noteworthy client satisfaction and retention gains. Adept as it relates to delivering results consistently, both individually and as a team member. In search of a challenging and exciting new role that will allow for continued use of skills and deliver opportunities to manage and grow existing revenue; targeting Strategic Account Executive and Key Account Manager opportunities.

  Cultivate Equifax strategies focused on renewals, cross-selling, critical care issue resolution and other pertinent areas to ensure retention of client base and revenue growth

  Surpass Equifax revenue objectives by selling an entire solution suite using a proven consultative approach within an assigned book of business

  Artfully negotiate and manage agreements for Equifax using full-scale contract procedures, including partaking in the Request for Proposal (RFP) process

  Sold temporary services to prospective clients with Robert Half, as well as expanded upon existing client relationships

  Effectively sourced 122 leads in potential volume for $325M with GE; funded over $25M in revenue

  Managed Nexstar s primary CUMAC business channel; garnered a 95% customer satisfaction rating versus the 68% industry average

  Crafted workflows that automated the Nexstar Service Request process; lessened turn times for borrower response from seven days to a mere 48 hours

  Directed the integration of the Citi Customer Care Unit across a series of CitiMortgage locations; decreased complaint volume by 74% over the course of three months as a result

  Directed full-scale account coordination, including leading quarterly and yearly reviews with clients

  Facilitated client implementations and schedule highly educational client training workshops

  Crafted work plans for all short-term assignments; completed all final project deliverables on time versus key metrics

  Proved crucial in expanding on and managing the company s largest client to date

  Manage pricing and contracting processes between Equifax and clients; aimed to effectively capture clients voices and ideas to transform their stated needs into viable solutions

  Closed out Q3 of 2017 with 104% quota attainment and $1.8M quota assignment as an individual contributor; saw 100% retention and renewal rates, secured 51 leads, qualified 90% of them and closed/won 28%

  Achieved 112% of quota in 2016 and 105% of quota in 2015, as a team achiever both years

Continued

  Oversaw revenue generation within a $4M book of business, including over 750 accounts and more than 250 prospects

  Leveraged solution selling tactics and demand-generation sales measures when engaging in all client-facing interactions

  Utilized leadership and industry acumen to nurture positive relationships with C-Level executives and key decision makers

  Acted as a trusted consultant to an Equifax counterpart whose relationship is owned by USCIS

  Headed the negotiation of all client agreements in instances when the relationship is owned by The Work Number

  Attained 105% quota and 100% client retention in 2013; earned the 2012 Presidents Club honor for achieving123% of quota that year

  Drove revenue increases across a book of business comprised of 250+ accounts

  Sold and cross-sold Work Number and Rapid Reporting products to existing client and prospect base; founded strategic relationships and developed business via phone and onsite marketing

  Listened to and swiftly responded to clients phone and written inquiries in a thorough fashion

  Worked collectively to achieve goals while being held accountable for individual sales targets

  Gathered Voice of Client for use in important promotional, pricing and product development initiatives

  Attained 97% of revenue target, $5,005,346 of $5,189,263

  Named as the Revenue Growth Initiative Winner for Q4 of 2011

  Developed new business and accounts by marketing to clients via phone; led at least 12 weekly client meetings and engaged in networking events to aid in this

  Recruited, interviewed, hired, trained and placed accounting and finance personnel

  Offered guidance to skilled accounting and finance professionals in helping them secure temporary, temporary-to-hire and per-project staff; also consulting on industry trends

  Accountable for achievement of individual sales growth targets

  Succeeded in collaborating to achieve both branch and regional goals

Account Executive-Center of Excellence, Equipment Finance, GE Capital Solutions, 2005-2008

Client Account Manager, Nexstar Financial Corporation, 2003-2004

Customer Care Manager, CitiMortgage, Inc., 2002-2003

Bachelor of Business Administration, Human Resources, Lindenwood University

Negotiation with Backbone | Demand Generation | Six Sigma Green Belt Certified

Siebel Database Training | Communications in the Workplace

Financial Statement Analysis | Omega Risk Training