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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Qualifixxxxxxtions for Business Operations Management

Profit-Centric Executive Committed to Building Top Teams, Achieving Dynamic Results, and Maximizing Competitive Market Performance


Business / Operations Management Banking Regulations / Compliance Team Building

Bank Secrecy Act Policy / Procedure Development Business Continuity Plans IT Operations

Strategic Analysis / Planning Trends Tracking Profit / Loss Staff Training / Development

Financial Services Risk Mitigation / Management Project Management Multi-Process Optimization


Highly Accomplished Business Leader who drives companywide growth, creates targeted initiatives, provides world-class products / services, and cultivates a strong employer image with superior quality. Top Performer who offers solutions-centric critixxxxxxl thinking for insightful, change-oriented results to align with a company s vision, and who maintains up-to-date trends awareness. Out-of-the-Box Thinker who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with executives, financial / business teams, and customers of diverse cultural, ethnic, and socioeconomic backgrounds, and who leads multidisciplinary peers by example and with ethics and integrity.


Professional Synopsis


EH National Bank, Beverly Hills, XXXXXX

(2013 2018)


Senior Vice President Director of Operations & Compliance Officer

Xxxxxxpitalized on the opportunity to lead forward-thinking daily bank initiatives, including all branch operations, team building, and training / development, as well as xxxxxxsh management, electronic banking, and regulatory compliance. Concurrently served as BSA / AML / EDD Officer, Operations Compliance Officer, Privacy Officer, Security Officer, Information Security Officer, and IT Manager to exceed business objectives. Delivered high-quality service to internal / external customers and vendors while complying with established policies and procedures with responsibility for risk management and controllable losses. Developed and implemented business continuity plans, including managing BCP, as well as testing and ongoing updates of plan. Initiated operations risk management practices, including xxxxxxsh controls, loss prevention, and separation of duties. Directed xxxxxxrd program procedures, security practices, xxxxxxrd production, and vendor communixxxxxxtions. Directed operations certifixxxxxxtion program. Managed bank s core IT system, including new product setup, user security maintenance, system specifixxxxxxtions, and software updates. Coordinated all in-house IT outsourcing while managing banking IT projects. Seamlessly handled internal audits and regulatory annual examinations. Installed, maintained, and monitored bank s loxxxxxxl, wide, wireless, internet, and intranet networks; telephone; and VolP systems.


Key Accomplishments

  Held signing / approval authority within bank s guidelines.

  Developed and implemented operational policies and procedures.

  Cost-effectively negotiated new or renewed contracts with top vendors.

  Led process to upgrade the bank s website to an ADA-compliant website.

  Automated BSA monitoring from a manual process to an automated process.

  Handled all vendor selection process, due diligence, and implementation efforts.

  Directed key IT projects, including moving bank DR / Backup center to the Cloud.

  Spearheaded reloxxxxxxtion of bank s headquarters, including bank s main server equipment.

  Served as member of key bank committees, including ALCO, IT Steering, and Compliance.

  Launched a vendor management program, including managing vendor contracts, SSAE16, and financials.


Chief Risk Officer

Strategixxxxxxlly steered ERM program and process initiatives, including ensuring continued compliance with diverse laws and regulations affecting bank operations. Designed, administered, and managed bank s compliance / risk programs while adhering to all banking laws, regulations, and internal policies and procedures. Mentored and managed a details-focused BSA team while coordinating employee training in the use of bank s BSA platform. Expertly managed bank s CRA lending policies and practices, and worked with lending and credit to meet regulatory agency targets and achieve goals.


Yyyyyy x. yyyyyy

(xxx-xxx-xxxx Page Two


Professional Synopsis (continued)


EH National Bank, Beverly Hills, XXXXXX



Chief Risk Officer (continued)

Directed corporate compliance functions while developing and improving policies and procedures, as well as all training and documentation. Managed bank s internal audit functions, including reporting to the Board s Audit Committee. Coordinated and managed the bank s Business Continuity Program and Vendor Management Program. Ensured bank s IT vendors IT platform met regulatory, best practices, and bank policy standards, as well as stakeholder service excellence.


Key Accomplishments

  Seamlessly managed and evolved ERM framework and standards.

  Established all risk and control self-assessments and key risk indixxxxxxtors.

  Designed, implemented, and managed a control system for risk management.

  Identified weaknesses and risks in corporate compliance for prompt mitigation.

  Personally administered the training program for required annual compliance training.

  Proactively recommended changes or improvements to operational policies and processes.

  Concurrently served as Bank Secrecy Act (BSA) Officer Office of Foreign Assets Control Officer.

  Launched a compliance program based on risk assessment methodologies to ensure system integrity.


Wells Fargo Bank, Studio City, XXXXXX

(2006 2013)


Branch Manager V

Utilized broad scope of industry knowledge toward directing high-volume multi-site branch operations, including reaching a Level V flagship branch in Studio City tasked with mentoring and managing 35+ direct reports, handling $460 million in deposits, and overseeing 26,000+ transactions per month. Led targeted district conference xxxxxxlls / meetings on behalf of district-wide management. Drove business growth by recruiting and training qualified employees to boost the bottom line.


Key Accomplishments

  Continually achieved annual compliance scores at 98%+.

  Recognized as a Xxxxxx All Star and Valley of Stars recipient.

  Achieved membership in the President s Club and Champions Circle status.

  Coached teams to reach maximum potential, including multiple branch management staff.


Pacific Western Bank (f/k/a Cedars Bank), Xxxxxx, XXXXXX

(1993 2006)


Branch Manager

Rapidly advanced to roles of greater responsibility due to excellence in job performance, including ultimately attaining leadership position as Branch Manager tasked with directing all facets of fast-paced branch operations within a competitive financial services market. Onboarded merchant services for business clients through business banking group.


Key Accomplishments

  Played a vital role in opening six De novo loxxxxxxtions.

  Successfully trained newly hired staff for profitable De novo loxxxxxxtions.

  Consistently developed highest-net-worth relationships with a focus on stellar customer service.




Glendale Community College


Undergraduate Studies


Excellent Professional References Provided Upon Request


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