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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced managerial/operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily operations within a variety of industries. Experienced in coordinating large-scale events, supervising staff members, developing operational strategies, and diffusing difficult customer service situations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.


Key Competencies


         Operations Management

         Customer Service

         Staff Management

         Vendor Management

         Hospitality Industry

         Strategy Implementation


         Employee Development

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership


Professional Experience

Foley Family Wins/Sebastiani Winery, Sonoma, CA 1008-2015

Senior Hospitality Manager (2010-2015)

  Direct a variety of hospitality related functions within a high stress environment with a focus on improving efficiency, productivity, and customer satisfaction levels

  Create streamlined processes with a focus on improving current processes and reinventing the overall strategy of the tasting room

  Design and implement comprehensive programs which included Friday Night Music Series and Food Truck Friday s which resulted in greater customer satisfaction and retention levels

  Develop both weekly and monthly reports which highlighted the success of the tasting rom in addition to supervising a staff of 20 which required providing individualized feedback and coaching

  Oversee all recruitment functions which includes interviewing candidates, making hiring decisions, overseeing onboarding, and providing all training

  Successfully grew margins from 58% to 74% during tenure by developing comprehensive training initiatives and maintaining high levels of client satisfaction


Tasting Room Lead (2008-2009)

  Utilized superior communication and interpersonal abilities in order to foster positive relationships with both new and existing clients with a focus on improving retention levels

  Provided both public and private tours of the facilities in addition to coordinating wine tastings which required significant planning acumen and attention to detail


Additional Professional Experience:

  Director of Admission/Financial Aid, Native American Preparatory School, 1995-2002

  Director of Gallery/Partner, Gentle Spirit Gallery, 1991-1994

  Actor, Independent Contractor, 1992-1995


Education & Professional Affiliations


Bachelor of Fine Arts, Eastern Michigan University


Member, National Indian Education Association

Appointed Member, Design Review Historic Preservation Commission for the City of Sonoma

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