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Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in System Administration, Security Analysis, Technical Support Engineering, Call Center Operations, Needs Analysis / Assessment, Breach Identification / Investigation, and Wireless Intrusions. I am also well-versed in Team Building, Training / Development, Workflow Prioritization, Customer Relations, and Compliance, among other areas.

To complement my background, please note that I attained a Degree Title from the University of Phoenix and completed baccalaureate studies at Red Rocks Community College. I also hold certifications in ITIL Service Management and VMware VCA-VCD.

Currently, as a Technical Support Engineer with VMware, I expertly drive high-call volume support center operations success, including working on very simple to complex, multi-hour calls and web assignments. Within this role, I effectively facilitate accurate needs analysis / assessment in escalating calls as required and working with an escalation engineer to resolve complex issues to meet and / or exceed caller objectives and achieve call satisfaction. I also write new KBs and update various current ones with new information on solutions for common challenges. [ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience in Security Analyst, System Administrator, and Senior Computer Technician roles with the United States Department of Energy and Ball Aerospace & Technologies employers.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy