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Yyyyyy x. yyyyyy

- 2086 Lost Maple St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Store Manager (Well Fargo Bank)

 

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than ?? years providing high-performance customer service and sales support in the banking industry.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing operational efficiency and cost effectiveness, or resolve process and people-centric work issues even under stressful work conditions.

    Well-organized and resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive people management and exceptional interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

 

Key Expertise



    Marketing Communications

    Sales & Business Operations Management

    Multiple Account Management

    Customer Service Management

    Time Management

    Service Quality Management

    Portfolio Management

    Process/Workflow Improvement

    Strategic Relationship Management (Customers, Stakeholders, & Suppliers)

    Financial Performance Metrics

    Policies & Regulatory Compliance

    Diversity Management

    English Communication Fluency

    Staff Development and Administration

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


 

Professional Experience

 

Wells Fargo Bank Ÿ City & State?

Teller Inclusive Years of service?

    Provide tellering service with the highest professionalism complying with customer service standards,.

    Led customers to learn new products and services offered by the bank. Build strong working relationships with clients to address their financial and banking needs.

    Identify leads, makes sales referrals, and assist the sales team in making sale deal closures.

    Recommend alternate banking solutions. Cross-sell and up sell bank services and products for Wells Fargo partners.

Customer Services & Sales Representative Inclusive Years of Service?

    Managed customer service in accordance with banking performance standards. Provided operations support to bankers and branch management.

    Provided administrative support for documentation, account management, transactional reconciliation, system data changes for address change, stop payments, account closings, transfers, notary, processing and check orders.

    Addressed and resolved customer complaints and issues.

    Solicited new accounts while cross-selling and up-selling products and services to existing clients.

    Ensured compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.

Personal Banker I & II Inclusive Years of Service?

    Sold retail bank products and services, managed customer portfolio and guild strong relationship with clients to ensure continue business.

    Provided clients with options for financial solutions while ensuring compliance with S.A.F.E. and other state and federal banking regulations.

 

Education & Credentials

 

    CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS Ÿ Carson, CA (2016)

B.A. in Business Administration, GPA 3.0

 

    LOS ANGELES SOUTHWEST COLLEGE Ÿ Los Angeles, CA

A.A. in Business Administration, GPA 3.0 | A.A. in Interdisciplinary Studies, GPA 3.0

 

Professional Training & Certifications

    Wells Fargo Store Manager Training.

 

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