Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ● abc@xyz.com

Multi-Site Operations ~ Budgeting & Cost Control

Staff Leadership ~ Process Improvements ~ Compliance

         Skilled at operations management with proven talents in leading unified teams to attain business goals in alignment with fiscal, market, and quality criteria.

         Adept at recruiting, hiring, developing, coaching, connecting with, influencing, and managing people from diverse cultures and backgrounds.

         Substantial experience in call center operations management, fostering customer service excellence, team-building & leadership, enforcing regulatory compliance, and vendor/supplier management.

         Excel at coordinating revenue growth initiatives and able to interpret sales and financial reports to execute productivity improvements.

         Strong success in implementing strategies to control labor costs and slash turnover.

         Adept throughout full spectrum of operations processes encompassing long and short-term planning, scheduling, health & safety, records management, report writing, and expense tracking.

         Stellar leader capable of guiding, inspiring, empowering, and motivating others.

State Farm Insurance, 2005 to Present

Mutual Funds Manager

         Launched new call centers in two metropolitan areas from scratch, and currently oversee daily operations including staffing/hiring, salary negotiations, customer service, continuous improvement, and quality control.

         Continually recognize efforts and contributions of 150 team members to optimize morale, productivity and retention, successfully maintaining attrition at <10%.

         Steer strict compliance with industry regulations and government requirements.

         Championed efforts for 2016 service level goals to surpass target of 80%.

         Motivated, empowered, and encouraged staff to achieve and sustain customer service appreciation response rate of 98%.

         Leveraged strong interpersonal skills to exceed goals for Enterprise Employee Engage Insights survey.

         Introduced staffing solution which monitors, tracks, and balances volume, capacity, resources, and time worked to result in office s lowest-ever overtime costs and above-plan production levels.

         Resourcefully established nine-month leadership program for internal associates with accountability for recruiting high-potential participants, facilitating courses, and developing top talent.

Continued ►

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Illinois Brewing Company, 2002 to 2011

Manager

        Spearheaded daily operations with an emphasis on business planning, staff leadership, sales maximization, cost control, and ongoing cooperation with vendors to execute successful promotional events.

        Orchestrated series of efforts to fuel sales production by 200%, substantially exceeding revenue goals and expanding market share.

        Analyzed, defined, and regulated business processes to maximize financial growth and profitability.

United Parcel Service, 1998 to 2003

Package Handler

         Methodically handled packages according to internal policies and procedures as well as HAZMAT protocols.

         Served as back-up to front line customer service counter, and assisted driver helpers during periods of heavy volume to maintain optimum levels of business continuity.

Bachelor of Science in Business Management, Lincoln College, 2006

Chartered Life Underwriter

Chartered Financial Consultant

Series 6 and 26 licensure, FINRA

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ● abc@xyz.com

DATE

HIRING AGENT S NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to a degree in business management, I bring to you outstanding talents in staff training and leadership, strong capabilities in financial administration, and excellent skills in strategic planning, project coordination, and delivering unparalleled levels of customer service. My solid performance in driving process improvements and cultivating cooperative vendor relationships will certainly provide an immediate and positive impact to your organization. Additionally, I offer sharp analytical, budgeting, forecasting, and workplace safety skills which are paramount as a (INSERT JOB TITLE/POSITION).

As a proactive contributor to your organization, I will prove to be a highly motivated professional and stellar leader committed to supporting you in achieving your goals through ingenuity, business acumen, and initiative. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy