Data Analysis, Program Effectiveness Development, Management Advisement, Interpersonal Relationship Development, Staffing, Community Outreach, Community Services Point-of-Contact, Interagency Collaboration, Volunteer Force Coordination/Training, Data Management, Oral/Written Communication, Customer Service, Civilian Agency Consultation, Training Advocacy Seminar Presentation, Monthly Briefing Delivery, Public Affairs Talking Points Development, Team Player/Independent Work Performance, Detail Orientation, Social Media Website Maintenance/Facebook Administration, MS Word/Excel/PowerPoint, Publication Management, Article Editing, Press Release Authorship, Research, Student Participation Management, Work Performance Evaluation,

January 2015 Present

Department of the Army

DFMWR Army Community Service (ACS)

Fort Polk, LA

Hours Worked per Week: 40

Salary: $52,000 Annually

Supervisor: Clarence Harmonson Phone: 337.531.1940 May Contact

Outreach Program Coordinator

Effectively plan/implement wide array of programs, classes and activities directed toward improving quality of life for soldiers/family members; develop/deliver Installation Outreach Program Plan and provide exceptional advisement to Directorates covering volunteer staffing requirements/resources. Train paid/unpaid Outreach personnel in directing community to appropriate services and oversee recruitment for volunteer support among soldiers/family members.

Also serve as Army Community Service Interactive Consumer Evaluation (ICE) Manager, with responsibilities for managing collection of Comment Cards and uploading data into Interactive Consumer Evaluation System; participate in inter-agency collaborative efforts to ensure clients receive necessary services when needed and in a timely manner.

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As Army Volunteer Corps Coordinator, identify placement/recruitment opportunities for volunteers based on surfaced interest as well as agency needs and maintain current list of all volunteer opportunities/educational resources, assuring availability of information to soldiers/families as well as civilian agencies tasked with assisting soldiers/families. Lead volunteer management training for Organization Points-of-Contact (OPOCs) on quarterly basis and organize monthly/quarterly volunteer recognition activities at Base.

Facilitate training/advocacy seminars; reported consistent 90% for unit in trained garrison/DA civilians and implemented organizational database regarding receiving/monitoring/reporting garrison administrative data. Also lead monthly briefings/orientation activities for Fort Polk/JRTC Service Members and DA civilians, and develop Public Affairs talking points for use by Commanding General/Garrison Commander during all ACS events; skillfully maintain/monitor ACS social media websites and serve as Administrator for all ACS Facebook pages.

November 2014 January 2015

CTEC Army Community Service (ACS)

Fort Polk, LA

Hours Worked per Week: 40

Salary: $15.00/Hour

Supervisor: Shimon Hye Phone: 703.766.5774 May Contact

Information and Referral Intake Specialist

Skillfully provide administrative/program support including working with FSW to manage FRC calendar, directing informal screening of family members, gaining data concerning reasons for accessing services and providing information/referral resources to families. Regularly input client profiles into Client Tracking System to improve customer service, and managed service organization information including addresses/telephone numbers/hours of service/types of services provided/eligibility requirements/intake procedures. Also provided information covering activities/services for target population, utilized professional capabilities to conduct intake evaluations with individuals/families needing assistance not readily identifiable with other specialized functional areas at Center.

Expertly identified array of social/psychological aspects of individual clients, assessed impact of problem(s) on daily life functioning, evaluated financial/medical/marital/educational/behavioral issues among others, identified other social services assistance/support, and provided crisis intervention counseling when needed. Also provided counseling for clients to motivate them toward addressing problems, with a goal of intervening to stop further disruptions in individual/family functioning, and provided information on military/civilian resources to address multiple problems/issues. Additionally was first point-of-contact for ACS programs and completed required cross-training of all ACS programs.

June 2013 January 2014

SERCO Army Career and Alumni Program (ACAP)

Fort Polk, LA

Hours Worked per Week: 40

Salary: $21.00/Hour

Supervisor: Elizabeth Collins Phone: 337.531.1591 May Contact

ACAP Financial Counselor

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Provided one-on-one financial counseling focused on specific needs/interests of soldiers and family members; evaluated family income/expenditures, developed recommendations for short-/long term actions toward achieving financial goals, assessed established performance standards/objectives, services, training materials, curriculum design, and client satisfaction and relations. Also worked with clients to further assess needs, coordinated solutions with appropriate military/civilian agencies and coordinated actions with ACS Financial Readiness Program.

Presented financial planning workshops/individual financial counseling for 300+ soldiers/families prior to separation from Active Army or Reserve; also provided weekly information covering banking, debt management, healthcare, college savings plans, home ownership, budgeting, use of credit, insurance, investing, tax and estate planning, among other areas. On monthly basis led five-hour financial planning workshops related to mandatory Army Career and Alumni Program (ACAP) activities to groups of 50 soldiers/families; also assisted more than 200 individuals with managing complex financial issues, including relocation, asset allocation, transition/retirement, eviction, garnishment and repossessions among others.

June 2011 June 2013

Kaplan College

Jacksonville, FL

Hours Worked per Week: 40

Salary: $48,000 Annually

Supervisor: Elizabeth Collins Phone: 407.280.0144 May Contact

Admissions Representative

Worked with prospective students in providing advisement concerning admissions, financial aid and career choices; developed excellent relationships and maintained communication with students. Set-up Student Ambassador group to deliver marketing/recruitment/customer service, recorded information into CampusVue and followed-up with applicants to update status/answer questions. During 400+ hours of advisement/customer service, provided information, referrals and responses to inquiries to ensure students received what they needed; was selected over five other individuals to assist in training new Admission Representatives. Also led over 100 tours and general information sessions regarding the campus and provided crisis intervention for students in response to difficult school-based issues.

June 2010 June 2011

Coggin Toyota at the Avenues

Jacksonville, FL

Hours Worked per Week: 60

Salary: $55,000 Annually

Supervisor: Joseph McGuire Phone: 904.638.1186 May Contact

Sales Consultant

Effectively greeted potential customers, interacted with them to gain crucial knowledge regarding needs/wants regarding a vehicle and suggested various vehicles to fulfill those requirements. Skillfully described multiple features including the superiority of organization s product over those of competitors, negotiated prices and worked with customers regarding available financing options. Also maintained daily sales records and forwarded daily/weekly reports to management.

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November 2008 March 2010

CAFVIC, Inc.

Baton Rouge, LA

Hours Worked per Week: 40

Salary: $13.00/Hour

Supervisor: Ayn Stehr Phone: 225.389.3001 May Contact

Legal Secretary/Data Entry Operator

Held comprehensive responsibilities for uploading various data into computers to generate statistical reports; prepared court dockets for East Baton Rouge/West Baton Rouge, Pointe Coupee and Iberville parishes, authored/prepared correspondence and legal pleadings, and communicated with community agencies, i.e. clerk s office, sheriff s office, to assist with legal processes. Worked with women to educate them concerning domestic violence, delivered safety planning for women/children, maintained currency on community resources to be able to make appropriate referrals to individuals in need, and conducted community/volunteer training.

MONTH 2008 MONTH 2008

J.E.W. Design & Construction

New Orleans, LA

Hours Worked per Week: 40

Salary: $25.00/Hour

Supervisor: Joseph Armant Phone: 504.914.6121 May Contact

Operations Manager

For this medium-size construction company Interfaced with clients, managed/monitored construction projects, developed project costing information/budget analysis, assessed/checked performance quality and delivered projects at each stage. Administratively issued proposals/contracts/change orders, prepared Accounts Receivable/Payable and managed payroll/bookkeeping/personnel/inventory and job scheduling; also performed take-offs and developed direct proposals while collaborating with General Contractor and managing crew of master carpenters/journeyman drywall hangers/foundation installers/general laborers.

July 2006 March 2008

Walgreen s

Baton Rouge, LA

Hours Worked per Week: 60

Salary: $42,000 Annually

Supervisor: James Brown Phone: 225.924.3880 May Contact

Assistant Manager

Skillfully recruited/evaluated/trained personnel to perform sales and marketing activities for organization; strictly enforced loss prevention policies to control external shrinkage, managed all daily activities of unit/employees, controlled financial transactions, performed inventory management, verified quantity/quality of received products and managed merchandise levels/store appearance. Also provided excellent customer support by greeting and assisting with service while responding to any complaints or inquiries; regularly advised Store Manager on such areas as staffing needs and resource availability.

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Columbia Southern University, Orange Beach, AL

Master of Business in Human Resource Management, 2017

GPA: 3.63

Semester/Credit Hours: 21

University of Phoenix, Tempe, AZ

Master of Business Administration, 2010

GPA: 3.28

Semester/Credit Hours: 36

Southern University A&M College, Baton Rouge, LA

Bachelor of Science in Business Management, 2008

GPA: 2.5

Semester/Credit Hours: 120

Master Resilience Trainer Course, Fort Polk, LA, 2016

Army Family Team Building Levels I-III, Fort Polk, LA, 2015

Knowledge, Skills and Abilities

Factor #1: Knowledge of Communication and Media

In my current position for Army Community Services as Outreach Program Coordinator, I develop and implement multiple programs, classes and activities designed to improve the quality of life for soldiers and their families, which requires clear communication of information. I regularly communicate with various Directorates concerning volunteer staffing requirements and am directly involved in continually assuring that the need for volunteers is communicated to the community utilizing various avenues and media. In my position, I am also tasked with developing an array of Public Service talking points for use by the Commanding General/Garrison Commander during ACS events. I also maintain and monitor social media websites and serve as Administrator for all organizational Facebook pages.

As Army Volunteer Corps Coordinator I am continually involved in identifying placement and recruitment opportunities for volunteers and regularly utilize multiple media sources to communicate opportunities as well as educational resources and the availability of information to soldiers and families as well as civilian agencies tasked with assisting soldiers and their families.

Additionally, I direct volunteer management training for Organizational Points-of-Contact (OPOCs) on a quarterly basis and organize monthly and quarterly volunteer recognition activities on Base which are disseminated utilizing various communication and media outlets.

I am also responsible for leading monthly briefings and orientations for Fort Polk/JRTC Service Members and Department of the Army civilians.

Knowledge, Skills and Abilities

Factor #2: Knowledge of Customer Service

As Outreach Coordinator for Army Community Service, my responsibilities involve providing comprehensive customer service for soldiers and their families by developing programs and various activities that assist with improving daily living experiences. I oversee and train Outreach personnel in identifying appropriate services for soldiers and families and continually ensure that all individuals receive the highest levels of service and support.

In an earlier assignment with ACS at Fort Polk, I was the Information and Referral Intake Specialist and skillfully provided administrative and program support for families particularly in acquiring information and referrals for needed services. I was responsible for uploading client profiles into the Client Tracking System to facilitate and improve customer service by organizing information and making it readily available.

I provided members and families with information regarding activities and services and regularly used my professional capabilities in performing intake evaluations for individuals needing assistance. I also provided counsel for clients that supported them in developing the motivation to address various problems and stop further disruptions to the well-being of themselves and their families.

I have gained experience in providing customer service and support when I served as a college Admissions Representative, working with prospective students and providing over 400 hours of insightful advisement and customer service regarding admissions, financial aid and career choices. I also provided information, referrals and responses to various inquiries to ensure students received needed support and advisement and provided crisis intervention for students in response to difficult school-based issues.

Earlier I was a Sales Consultant for a major automobile dealership where I continually provided the highest levels of customer support and service while offering professional advisement on making a major financial commitment. And I was an Assistant Manager at a Walgreen s unit where I regularly provided crucial customer service and support to our customer base.

Knowledge, Skills and Abilities

Factor #3: External Awareness

My responsibilities as Outreach Program Coordinator for the Army Community Services, require continual external awareness in focusing on meeting the needs of military members and their families. I am tasked with developing and maintaining information on all agencies and the services they provide to ensure that members and families are well informed and aware of the availability.

I also serve as Army Volunteer Corps Coordinator and continually develop and maintain currency in identifying placement and recruitment opportunities as well as educational programs and resources and the work of a wide array of civilian agencies.

Prior to these roles I was Admissions Representative for Kaplan College, where I worked with students regarding admissions requirements, financial aid availability and assistance with developing well-considered career choices. I assured clear and on-going communication with the students and facilitated a Student Ambassador group that delivered marketing, recruitment and service to the individuals to assist with dealing with the realities of the outside world and marketplace.

I also provided regular follow-up to the students to ensure they received the information they needed, and was selected over five other individuals to assist in training new Admission Representatives, where I used my experience developed while working with a wide and diverse array of individuals.

As a Sales Consultant for a major automobile dealership I consistently utilized my skills in working with the public and my insight in identifying customer requirements to provide information and input toward addressing those issues.

And as an Assistant Manager at a Walgreen s Pharmacy unit, I worked on daily basis with external customers as well as vendors and suppliers, recruited and trained staff personnel, performed multiple marketing activities and continually focused on reducing external shrinkage. Also performed inventory management and ensured the maintenance of appropriate levels of merchandise for availability to customers.

Knowledge, Skills and Abilities

Factor #4: Written Communication

I continually employ written communication in my current assignment as Outreach Program Coordinator for the Army Community Services department at Fort Polk, Louisiana. Using my strengths in written communication, I develop comprehensive planning and implementation of multiple programs, classes and other activities that are designed to improve the quality of life for soldiers and their families, and I regularly provide written communication to various Directorates regarding volunteer staffing requirements and the needed support resources. With responsibilities for developing and managing the volunteer staff personnel, I use my ability for providing clear written communication in training and directing volunteers in providing the appropriate and needed services for our military members and their families.

As Information and Referral Intake Specialist for the Army Community Services program I used my written communication skills in providing strong administrative support to the various programs as well as information concerning referral resources to members and families. I uploaded all relevant data into the Client Tracking System to ensure that written records containing crucial personnel information and other relevant information were developed and maintained.

In an earlier role as Legal Secretary and Data Entry Operator, I was responsible for developing multiple statistical reports, preparing court dockets for multiple parishes in the Baton Rouge, Louisiana, region, and authoring correspondence and legal pleadings. I also communicated with various agencies, including the clerk s office and the sheriff s office, to assist with various legal processes.

Additionally, as an Operations Manager for a design and construction firm, I used my skills in providing written communication to develop proposals, project costing information and budget analyses, issue proposals, contracts and change orders, and prepare Accounts Receivable and Payable information. I also managed payroll, bookkeeping, personnel, job scheduling and developed direct proposals