• Dynamic Leader who offers a background in IT Change Management, Agile / Waterfall Methodology, Software Development Lifecycle, ITIL Process, System Analysis, Team Building, Process Improvement, and Workflow Design / Analysis, as well as talents in Requirements Defining, Release Management, Defect Management, and Service Management while exhibiting an ability to see the big picture at all times.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision and value to attain a competitive advantage.
• Excellent Communicator who builds synergistic relationships with business, operational, and IT teams and collaborates with customers to gain approval of key requirements and designs with a drive for satisfaction.
• Ambitious Self-Starter who manages requests in deadline-driven environments and maintains a sense of urgency in completing projects on-time and within set parameters while guaranteeing high-quality work.

Interim Governance Lead (2015 Present)

  Capitalize on the opportunity to direct process analysts / managers through a process roadmap to ensure completion of on-time efforts within scope and on budget, including collaborating with process users and customers (e.g. infrastructure, security, enterprise product support) to capture opportunities for improvement.

  Exhibit experience in representing process owner by providing technology leadership to build relationships, and assist process owner with the development and execution of the process roadmap and critical efforts.

  Develop understanding of business priorities, value drivers, and challenges to educate technology operations, and further demonstrate in-depth knowledge of business capabilities and industry processes.

  Support business leaders in understanding KPI / metrics to efficiently align with business performance.

  Drove and elevated process maturity to ensure enterprise adoption.

  Generated continuous improvement by managing business expectations.

  Successfully executed key business and service management reviews for the enterprise.

  Proactively engaged with other Governance Leads to ensure effective process integration efforts.

Change Manager (2015)

  Strategically steered structured methodology to lead change management initiatives, including designing, implementing, and improving efficient change and release processes, criteria, and procedures, as well as improving IT service management processes and publishing change schedules and handling KPI reporting.

  Expertly supported governance surrounding change management process, including enforcing process and standards and working to improve process and policies, as well as processing change requests in ServiceNow.

  Adhered to standards and followed change management processes when promoting new services, along with creating, managing, and maintaining detailed process diagrams and process definition documents.

  Liaised with technology operations and command center teams to swiftly resolve incidents and SLA targets.

  Successfully established risks and issues associated with RFC.

  Served as a proactive chair of Change Advisory Boards (CABs) meetings.

  Partnered with problem management teams on known errors, RFCs, and RCAs.

  Liaised among various groups throughout company to ensure all service level targets were met.

Change & Release Manager

  Led change and release management functions, including designing and implementing change and release processes, criteria, and procedures; onboarding change and release processes to new customers; supporting and improving IT service management processes; and ensuring service-level targets were met.

  Processed change and service requests in Triole (TFS), including reviewing change requests to ensure adherence to standards and following standard change management processes when promoting services.

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Change & Release Manager (continued)

  Developed, managed, and maintained process diagrams and process definition documents, along with liaising among technology operations and command center teams to promptly resolve SLA incidents.

  Demonstrated experience in working with top development teams on cross-functional IT project teams.

  Ensured risk management was in place for IT changes and classification of changes per risk and impact, conducted audits, and guaranteed changes to applications or infrastructure were brought under control.

  Prepared for impact of new IT system releases for proactive Go Live processes.

  Chaired meetings for Change Advisory Boards (CABs) and published meeting minutes.

  Enforced processes and standards and worked to improve change management policies.

  Ensured impacts of new releases or upgraded IT application systems were managed effectively.

Change & Release Manager

  Led targeted decision-making in the development and management of enterprise releases of new applications and changes to existing applications to the production environment using SDLC methodology.

  Directed cross-functional IT project teams (i.e. QA, UAT, Development, PMs) to successfully deliver major, minor, and maintenance releases to production in a timely manner while building enterprise relationships.

  Optimized use of resources to achieve goals by leading walkthrough meetings to review project roadmaps (e.g. Go / No-Go readiness assessments, task dependencies, and review of backout plans) with IT project teams, and prioritized RFCs per release management processes, policies, and procedures using ServiceNow.

  Effectively managed and updated release management documents encompassing software release policies, procedures, processes, and standards, and identified system gaps within ServiceNow s change module.

  Drove timely release and mitigated issues, risks, and / or concerns.

  Triaged defects and / or escalated defects quickly by working with teams and clients.

  Collaborated with offshore production support to resolve production issues, along with collaborating with project managers and quality assurance teams to conduct gating defect assessments and collaborating with change management regarding business changes, impact, and procedures to ensure that project implements were implemented in compliance with release.

System Integration Analyst

  Maximized operations success by supporting Siemens Teamcenter (PDM) system to ensure business continuity, including handling customer service efforts; modifying PDM workflows, configuration, and rules; setting up Technical Assistance Agreements; isolating faults; and resolving diverse system connectivity issues.

  Developed business specification documents outlining as is processes and to be processes, along with creating flow charts and diagrams outlining process steps in operation; creating and revising program code; documenting program development, modification, and operating instructions; conducting application tests and facilitating modifications to code for system change request; and analyzing various system capabilities.

  Designed and developed workflow project processes throughout PDM deployment cycles.

  Served as Gate Keeper to production systems / applications and handled implementations.

  Led environment setup, installation, integration, and testing with project teams and clients.

  Developed targeted workforce processes for various Systems Release Process in PDM systems.

  Served as Release Engineering liaison between business units to promote timely product delivery.

Essential Skills for Business Analysts (B2T Training) ￨ Detailing Business Data Requirements (B2T Training)

Logistics Data Management ￨ TCP / IP ￨ SVN ￨ SharePoint ￨ ServiceNow ￨ Quality Center ￨ Troile (TFS)

Java ￨ JavaScript ￨ C++ ￨ HTML ￨ Object-Oriented Programming ￨ Oracle Database ￨ UNIX ￨ PLM ￨ SQL

Microsoft Office ￨ SAP CRM ￨ TotalView ￨ Remedy ￨ CATIA ￨ TeamCenter Enterprise ￨ eQube ￨ Report Builder