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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifixxxxxxtions for Quality Assurance Operations Specialist


Software Quality Assurance Engineering Voice of Customer (VoC) User Experience Testing

SQL Testing Mobile Testing Automation / Regression Testing Customer Service / Satisfaction

Agile / Scrum Methodologies Process Optimization Corrective Actions Cost-Reducing Initiatives

QA Monitoring Tools Strategic Analysis Test Xxxxxxse / Plan Writing Test Automation Bug Resolution

Systems Development Lifecycle Engineering Program Management Team Building Training / Development


Highly Accomplished Quality Assurance Engineer who makes sound decisions to continually reflect positively on high-value IT operations in alignment with a globally based employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critixxxxxxl thinking for insightful, change-oriented IT results across a competitive marketplace. Visionary Professional who rises above quality-specific challenges to achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with cross-geographixxxxxxl executives, IT teams, and customers, and who leads peers by example and with ethics and integrity.


Professional Synopsis


Idean, Palo Alto, XXXXXX 2016 2017


Quality Assurance Engineering Lead

Xxxxxxpitalized on the opportunity to test portals for Ericsson across multiple platforms and OS, mobile, and desktop.


  Demonstrated skill in mentoring and managing a top-performing 3-member team in the U.S. and Finland.


Apple, Inc., Cupertino, XXXXXX 2015 2016


Quality Assurance Engineer (2016)

Utilized broad scope of industry knowledge toward testing iWork across all OS X platforms, Safari, and iOS devices to continually ensure high-quality performance on all platforms (i.e. Mac Desktop, iPhone, iPad). Contributed to collaborative features and downloading and exporting of thumbnails.


  Expertly fielded effective Radar reports to ensure every bug issue was acceptably resolved.

  Collaborated with teams in various iCloud environments using Charles, Switch, and other Cloud tools.

  Personally regressed hundreds of bugs on time and within schedule to assist in the release of iWork 2.0.


Voice of the Customer (2015 2016)

Strategixxxxxxlly steered customer relations excellence as Photos Voice of Customer for Mac OS X Quality Assurance efforts, including delivering ongoing feedback from customers to engineers to ensure brand loyalty while maintaining professionalism. Gathered logs and system data from the Apple community for diagnosis and debugging of issues. Promoted customer outreach for crashes, hangs, imports / exports, and synching issues via email correspondence.


  Documented all defects using Radar and esxxxxxxlated defects to key software developers.

  Monitored SiteWatch for field-specific update issues to create a stronger Photos applixxxxxxtion.

  Served as a Lead Bug Screener for incoming field bugs, and filtered bugs by level of importance.


Lytro, Inc., Mountain View, XXXXXX 2013 2014


Senior Quality Assurance Engineer

Spearheaded development of test plans, test xxxxxxses, and Wiki project status pages to provide real-time QA updates to project team, including designing test plans, test scenarios, and procedures on the Android operating system to help build a world-class xxxxxxmera. Documented software defects using JIRA and esxxxxxxlated defects to software developers for quick turnaround. Directed WiFi testing in a clean chamber measuring speed, bandwidth, and throughput.


  Exhibited ongoing familiarization with digital photography, DSLRs, and image quality.

  Actively assisted Customer Support using ZenDesk to troubleshoot and resolve customer issues.

  Developed and managed a database of known defects to provide information to customer support teams.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Professional Synopsis (continued)


Barnes & Noble, Inc., Palo Alto, XXXXXX 2012 2013


Senior Quality Assurance Engineer Quality Assurance Lead

Drove business growth by recruiting, training, mentoring, and managing a solutions-generating Quality Assurance team tasked with testing the NOOK for Windows 8 client applixxxxxxtion as a leading priority for Barnes & Noble, Inc. Contributed expertise with diverse NOOK devices and client applixxxxxxtions (i.e. iOS, Android) to meet goals. Continually acquired skills with digital book publishing, formats, and specifixxxxxxtions (PDF, EPUB2 and EPUB3) for efficient testing.


  Successfully sought and received the first Adobe Certifixxxxxxtion for Windows 8.

  Led internalization testing of German, Spanish, and additional European languages.


HP Palm, Inc., Sunnyvale, XXXXXX 2009 2012


Senior Quality Assurance Engineer Project Manager WebOS (2009 2012)

Led targeted decision-making as Project Manager for a details-centric Quality Assurance team tasked with the initial release of WebOS and subsequent OTA releases for TouchPad Tablet. Coordinated strategic regression / automation testing between Sunnyvale, Shanghai, and Waverley Software teams in Romania. Developed industry-revered OS.


  Personally acquired proven skills in GSM / UMTS cellular products.

  Managed TouchPad test project to meet on-time customer requirements.

  Developed core project plans for tracking milestones and resource management.

  Served as a go-to liaison for integrated component teams and testing support groups.


Senior Quality Assurance Engineer Quality Assurance Manager WebOS (2009 2010)

Applied strong leadership talents toward managing a team of Quality Assurance Engineers on both native and third-party mobile applixxxxxxtion testing on WebOS platform of PDF, Microsoft Doc Viewer, LBS, and Google Maps, among others.


  Seamlessly managed high-level mobile and / or web testing initiatives.

  Owned and tested a Facebook component and prepared public use applixxxxxxtion for mobile devices.

  Wrote black box test plans / xxxxxxses for Palm s International App Xxxxxxtalog, SDK / PDK, Project OnRamp, and automated endurance tests using Selenium, and actively collaborated with both developers and engineers.


Apple, Inc., Cupertino, XXXXXX 2007 2009


Desktop Quality Assurance Manager System Test Engineering

Played a vital role in training, mentoring, and managing a 6-member team in achieving key objectives, including boosting efficiency by establishing key training plans for completion of weekly and long-term individual / group goals.


  Interfaced with globally based teams in Tokyo, Japan and Cork, Ireland via weekly BRBs.

  Led multiple test cycles of Mac Pro, 24 Cinema Display, iMac, Mac Mini, and other HIDs.




Master of Arts (4.0 GPA Graduated with Great Distinction) San Jose State University

Bachelor of Arts (3.88 GPA Graduated with Distinction) San Jose State University


Professional Development


Python Programming Studies (In Progress) Xxxxxx Adult Eduxxxxxxtion

UNIX Linux System Administration Certifixxxxxxte SGI O Reilly

Managerial Communixxxxxxtions International Communixxxxxxtions Apple, Inc.

Certifixxxxxxte in Human Resources (Complement of Management Skill Set) eCornell University


Excellent Professional References Provided Upon Request


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