Operations Leadership, Strategic Plan Development, Six Sigma/Project Management Methodologies, Benchmark Facilitation, Revenue/Profit/Performance Results Attainment, Team Building, Staff Supervision, Trends, Relationship Development, Negotiations, New Process Implementation, Critical/Analytical Thinking, Problem Resolution, Human Resources, Personnel Administration, Performance Appraisals, Fiscal/Budget Management, Payroll, Information Technology, Sales Management, Departmental Transition Management, Policies/Regulatory Compliance (GAAP, OSHA, Sarbanes-Oxley), Banking, Mortgage/Loan Administration

Technology:

ADP, Ceridian, MSA, MRI Skyline, Callidus, Reynolds & Reynolds, Metavante, Credit Master (Lotus Notes) SAP/R3, MS Office, Adobe Acrobat

MONTH 2014 Present

Northern Trust

Chicago, IL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Officer, Team Lead - Commercial, Retail Loan Servicing and Loan Records Processing Teams (2015-Present)

Officer, Team Lead Loan Records Processing Team (2014-2015)

Skillfully manage daily operational activities of three sections of Loan Operations Department, overseeing work performance of 12 professionals tasked with handling incoming loans (new/renewal/special loans), receiving funding approvals and standardizing documentation for mortgage/commercial/construction loans for clientele on nationwide basis.

Additionally tasked with processing loans/payments for Wealth Management and C&IS clients, coordinating activities of Loan Records personnel in managing 80,000 files and processing re-conveyances for paid loans as well as Federal/Credit/Stock/Compliance Audits. Successfully develop project goals and set short-term priorities, ensure timely/accurate project completion, manage personnel performance and assist individuals with career/professional development.

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During tenure in assignment to date have initiated actions that saved department $5M in service/late fees and reduced turnaround time for processing of mortgages/loans; also reduced training time for new hires by 75% while increasing productivity 200%. Skillfully designed/implemented web-based process/procedure catalogue for two sections and facilitated process for seven additional national/international sections. Utilized Six Sigma methodologies and streamlined workflows to execute performance metrics and redesign standards; also integrated a hybrid partnership that maximized efficiencies and developed co-dependences for success, and recorded 100% success rate with Audits and compliance from previously failed reviews.

MONTH 2011 MONTH 2014

CVS Caremark

Hollywood, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Assistant Store Manager

Provided outstanding strategic direction/retail leadership in managing daily unit operations and collaborated with other store managers to execute organizational corporate vision toward annual sales to exceed $123B. Successfully led up to ten associates in providing exceptional retail support and customer service while developing client loyalty. Met/exceeded My Customer Experience (MCE) requirements and grew store rating to top 20% among district stores by increasing revenues 25% and achieving unit budget standards/goals. Designed/implemented continuing education and retraining processes that established standards whereby staff could achieve goals.

MONTH 2008 MONTH 2010

AutoNation, Inc.

Fort Lauderdale, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Project Manager/Compensation Developer PMP, CPP, SPHR-IT

Expertly employed full-life-cycle project management expertise and developed/tested complex rules utilizing Callidus software to perform payment, data integration/reporting and business needs analysis while interfacing with multiple users and business-automation sponsors. Deftly documented project management life cycle, Sarbanes-Oxley requirements fulfillment and internal management, working closely with internal DBA, Oracle/UNIX, Engineering and Reporting teams in Callidus environments.

Was successful in realizing $2M+ in departmental cost savings, and employing standardized documentation processes for managing training cost-effectiveness as well as compensation rule changes. Skillfully implemented multiple projects related to business ethics, ADP WEB GL payroll interface and ADP Reporting, and directed testing/upgrading of payroll systems from ADP EV-3 to ADP EV-5.

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MONTH 2003 MONTH 2008

AutoNation, Inc.

Fort Lauderdale, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Project Manager/Service Desk Manager (Standardization) PMP, CPP, SPHR-IT

In this initial assignment with organization held comprehensive responsibilities for coordinating multidisciplinary projects including implementing new product schedules, administering Field Training on a national basis, assuring proper documentation maintenance and allocating resources for DMS Standardization project nationally. Expertly oversaw IT Project Change Management, ANOF, F&I Cost Control and compliance with all Sarbanes-Oxley requirements, and coordinated execution of changes in an expanded Chart of Accounts and Payroll template. Additionally, worked with multifunctional IT teams/vendors to implement various business solutions while resolving multiple issues to provide crucial, strategic advantages to process efficiencies, customer service and productivity yields.

Increased departmental efficiencies, customer service and system implementation by an average of 85%; also steered implementation of DCS Inventory Integration for all manufacturers and the standardization of Automation Add Units (AAU) and Reynolds & Reynolds Inventory control for 347 dealership stores. Effectively designed sub-department for product implementation/support, the DMS Support Team.

MONTH 2001 MONTH 2003

Cross Country TravCorps

Boca Raton, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Field Staff Payroll Director CPP, SPHR

Skillfully managed daily work performance of 37 professionals over three-state region regarding all payroll aspects/requirements; was responsible for preparing payroll reports, determining liabilities, utilizing Electronic Documentation, ensuring compliance with all government regulations and setting-up department to increase efficiencies and better meet organizational needs. Managed P&L and assured consistent accuracy, timeliness and highest levels of customer service. Was responsible for generating $1M in departmental cost savings, implementing the Escheatment process, and establishing a verification process for SSNs and I-9; also designed a Policy and Procedures Manual, administered classes/training for Payroll staff (CCTC-101) regarding Employment Laws as delineated by IRS, SSA, and Federal/State/Local regulations, and increased productivity by 70%.

MONTH 1998 MONTH 2001

JFK International Air Terminal, LLC

Queens, NY

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Payroll, Benefits & HR Manager CPP, SPHR

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Performed multiple duties and met responsibilities as assigned by organizational management.

MONTH 1996 MONTH 1998 / MONTH 1993 MONTH 1994

Graham Windham, Inc.

New York, NY

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Employment Manager

Performed multiple duties and met responsibilities as assigned by organizational management

MONTH 1990 MONTH 1993

Time Warner Communications

New York, NY

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Payroll Supervisor

Performed multiple duties and met responsibilities as assigned by organizational management

United States Marine Corps, Fort Schuyler, NY

Staff Sergeant Logistics, Supply and Budget Administration

St. Francis College, Brooklyn, NY

Bachelor of Science in Business Management

GPA: N/A

Semester/Credit Hours: N/A

Certified Payroll Professional (CPP), American Payroll Association

Senior Professional in Human Resources (SPHR), Society of Human Resources Management

Project Management Professional (PMP), Project Management Institute

Six Sigma

Toastmasters International

Project Management Institute

American Management Association

Life Spring Organization

American Payroll Association

Society of Human Resources Management

New York Youth at Risk