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Personnel Leadership ~ Project Coordination ~ Business Development
Operations Leadership ~ Strategic Planning ~ Process Automation ~ Migrations
- Possess 20 years of IT experience encompassing technical, managerial, and strategic leadership roles.
Outstanding talents in project planning and execution, budget administration, forecasting, P&L management, personnel leadership, and IT management.
Able to build, align, mobilize, and motivate highly productive teams committed to goal attainment.
Highly regarded for advanced skills in negotiations, management reporting, executive presentations, SLA development and management, and procurement of technology, especially for helpdesk departments and call centers.
- Solid reputation for integrity, a collaborative work ethic, and exemplary skills in establishing rapport with all levels of management, peers, vendors, and customers to ensure project success.
Expert knowledge of data center infrastructure, technologies, and operations.
- Demonstrated expertise in change management, implementation management, risk mitigation, coaching, and mentoring.
- Adept at network performance optimization, troubleshooting, and applying disaster recovery strategies and contingency plans to safeguard vital information.
Multilingual (English, Portuguese, Afrikaans); highly skilled at connecting with people from diverse cultures and backgrounds.
UX Net, 2009 to Present
Advisor / Consultant (2016 to Present)
Founder (2009 to 2016)
Sold significant portion of consulting, technology services and outsourcing company and continue to serve in advisory role.
Deliver high-impact consultative guidance to clients seeking cutting-edge solutions to business issues and inefficiencies.
Established and opened two restaurants (2010 and 2014) and successfully sold for profit.
Presently support clients such as KLM Royal Dutch Airlines, Air France, Neeco, and Kenya Airways by orchestrating solutions which boost productivity while capturing cost savings.
Guided Air France and KLM in launching CAPETOWN program to enhance technology management, while reducing expenses and streamlining process utilization across both companies by migrating KLM businesses to Air France desktop management and servicing model.
Refurbished UX Net s data rooms within Africa to effectively accommodate installation of 64 VSAT connections and associated infrastructure.
Migrated data communication connections to 3rd party WAN provider (SITA) to align and merge Air France and KLM WAN, thereby centralizing DNS, Mail and IP ranges.
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KLM Royal Dutch Airlines, Johannesburg, ZA, 2003 to 2009
Regional Information Manager Africa and Middle East
Proficiently directed IT personnel (in-house staff and 3rd party contractors) across eight countries, 43 offices, and 14 cities.
Spearheaded full-scope regional operations encompassing strategic planning, IT resources, project management, forecasting, policy & procedure development, business development, and contract negotiations.
Researched and evaluated technologies, and led budget-compliant procurement of new corporate hardware, software, and data security solutions.
Formulated and implemented disaster recovery contingencies and security policies, prepared and maintained SLAs, and held accountability for annual budget of 4,000,000 to 5,000,000.
Implemented and maintained PABX systems and ACD reservation centers.
Leveraged technical expertise toward designing and building data centers, new offices (including voice and data infrastructure), and network infrastructure comprised of cabling and data cabinets.
Seamlessly migrated multiple hardware/software platforms to one platform for all users.
KLM Royal Dutch Airlines, Johannesburg, ZA, 1997 to 2003
Local Information Manager Southern Africa
Directed team in providing IT support encompassing hardware and software maintenance and replacement, data management, implementing user policies, configuring new servers and workstations, and administering PABX systems.
Planned, developed and effectively controlled 1,500,000 to 2,000,000 annual budget.
Prior background includes role as Sales and Technical Support Coordinator, FastCAD, Johannesburg, ZA.
Candidate, Master of Business Administration, WITS Business School
Telecommunications and Data Communications Master Class, Center for Management Development
Management Training - Netherlands
Computer Science Diploma
ITIL 3 Certified & ITSM Service and Support Management
Microsoft Certified System Engineer
Alcatel Oxi and 4400 Call Centre and Database
Ericson BP50 & BP250 Installation and BMS management
Ericsson BP50 & BP250, Alcatel Oxi, 4100 and 4400, Siemens Hicom and Hipath, TMS, GSM and Callback routers, HDSL modems for BRI and PRI circuits, LAN/WAN, Cisco and HP, wireless access points, VoIP, VPN Concentrators, ADSL Routers, VSAT, Microwave, Windows (3.0 Vista), Exchange 5.5, SharePoint Portal Server, MS Project, MS Office, Terminal Server, Thin Client, Visio, Adobe Reader and Writer, BMS, CCS, Rumba, Mainframe Emulator, TACO Host Connectivity, McAfee server and client, Track-IT, Footprints, CAT3 - 6, Fiber-optic all core splicing, testing, terminating, 12U, 24U and 43U Data cabinets, TCP/IP, NetBIOS, ADLS, DLC, Netlink)
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HIRING AGENT NAME
CITY / PROVINCE / POSTAL CODE
Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.
I bring to you a seasoned career in the IT arena, advanced capabilities in IT operations management, and excellent talents in project coordination, disaster recovery planning, continuous improvement, and team leadership. My polished managerial, tactical planning, analytical, strategic, and budgeting skills certainly indicate my ability to drive positive transformations in any environment. To complement these qualifications, I offer strong abilities in generating substantial cost savings and a constant commitment to enforcing quality control and regulatory compliance in all initiatives.
As an integral member of your leadership team, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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