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Yyyyyy x. yyyyyy


2707 Oakland Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Consultant | Proven Management Expert | Project Executive | Business Developer

Profit & Loss (P&L) | Business Outsourcing | Client Relations | Service Delivery | Program Management | Process Improvement

Team Management | Cost Controls | Resource Allocation | Team Leadership | Training & Development | Contract Negotiations Transition Collaboration | Project Management | Communications | Public Speaking | Time Management | Organization

Driven, excellence-focused professional with years of background in the areas of customer service and project management. Possess a working background comprised of experience in directing business processes including outsourcing for prestigious organizations within the finance, technology and insurance industries. Adept in working as a team member or independent achiever to attain or surpass corporate goals. Developer of cross-functional teams that serve to help internal leaders grow and advance. Engaged in project launch at the executive level, as well as in business development and project coordination efforts of the same high caliber. In pursuance of an executive management or consulting role with a focus on aforementioned core competencies to complement desired relocation to Charlotte, NC, Virginia or Canada.


Professional Synopsis

REAGOO AND ASSOCIATES | Chief Executive Officer 2010 Present

  Spearhead the identification, development and eventual delivery of cutting-edge service tactics, including related tools that boost profit levels and allow for notation of process improvement needs

  Handle all client recruiting efforts in order to effectively drive revenue and profit growth

  Prove successful in leading the merger onboarding process for Wells Fargo s Brokerage division

  Lead client risk assessments, profile creation, due diligence analyses and entitlement control for +3K resources

  Direct operations for large budgets valued at over $60M for Wells Fargo and Hewlett Packard

  Converge information technology through innovation; define, develop and introduce comprehensive solutions to solve customers' most perplexing concerns in a cost-effective manner

  Skillfully reengineer business processes and modernize customers internal and external systems

  Serve clients that are experts in enterprise IT services, program management, business development,  
organizational dynamics and staff development

  Revamped the C.A.U.S.E. Foundation website and business processes; resulted in a giving increase from corporate donors of 50%

  Assess situations and data in order to produce viable suggestions for the client pertaining to organizational strategy and project/program management

  Liaise with governance boards in prepping materials, facilitating meetings and assisting with meeting logistics


TRAVISOFT | Director of Business Development 2015 2017

  Oversaw business operations for a benefit administration provider focused on offering COBRA, ACA, Direct Bill and Cafeteria Plans to its clients

  Constructed and supervised a staff team; saw all business development pitches through to fruition

  Led the development and delivery of pitches; also responded to RFIs and RFPs

  Comprehended organizational ability to develop and effectively speak to value propositions

  Drove product improvements, led launch efforts and fueled business opportunities for professional services

  Assessed the distinctive needs of each customer; devised business models used to negotiate and close mutually positive contracts that integrate both the company s and client s desires

  Directed the recovery of $1.7M in accounts that had been written off as bad debts prior to achievement of plan

  Implemented comprehensive corporate business continuity and disaster recovery plans

  Played a key role in garnering a one-time revenue of $1.3M and recurring revenue of $650K in managing the release of the company s first new product in 10 years


BLUE CROSS BLUE SHIELD OF LOUISIANA | Enterprise Delivery Manager 2011 2015

  Drove operations for the Medicare Advantage PMO; offered project management and quality assurance guidance centered on promoting ownership and issue resolution


Yyyyyy x. yyyyyy




BLUE CROSS BLUE SHIELD OF LOUISIANA | Enterprise Delivery Manager Continued

  Ensured seamless project delivery within the Benefit Administration and Marketing Divisions by leading teams of Project Managers and Technical Analysts through all aspects of the project delivery stage

  Developed and set forth a Customer Relationship Management (CRM) strategy including a Microsoft Dynamics CRM application, used across four divisions comprised of over 1K users and C-level executives

  Coordinated significant continuous improvements and changes in customer service and operations, which led to avoidance of federal fines that totaled as much as $15M

  Delivered high-caliber service by fielding 300 healthcare reform applications while concurrently delivering work strategies and quantitative analytics to aid in project completion efforts


TIAA | Managing Director, Client Solution Support Team 2005 2010

  Handled program management initiatives across the Product Delivery division

  Managed staff recruiting, hiring, onboarding and training for more than 700 Consultants and 12 vendor management firms in building a Client Solutions Support Team to resolve customer concerns

  Also oversaw 20 full time employees with a yearly budget of $200M

  Zeroed in on daily duties specific to customer service, problem solving and executive reporting

  Notably improved the delivery of Open Plan Solution projects by 30% using highly efficient project management protocols

  Cut average costs by 25% through resource bundling, as well as eliminating unnecessary staff, decreasing staff travel and securing 2/10 early pay discounts

  Partnered with the Senior Managing Director to develop account plans, note investment opportunities and further expand upon pipeline prospects

  Revitalized and vastly improved the company s retirement technology systems process ahead of schedule by two years total


WELLS FARGO | Vice President, Information Technology, Program Management 1998 2005

  Guided staff teams and related processes across a series of company mergers

  Determined opportunities for cost savings including the streamlining of productivity improvements

  Simultaneously served as a core member of the corporate office team in managing highly-visible enterprise projects worth over $500K each

  Grasped an opportunity to achieve $10M in fiscal savings via a cost-effective software licensing opportunity

  Founded and expanded upon the Risk Management Department from concept through to execution, yielding the first and finalized Enterprise Crisis Management Process

  Saved $1.2B over the course of five years by founding and managing outsourcing for the Corporate Investment Banking Technology Department


Education & Credentials


PhD, Management, Information Systems Management, Walden University

MAIS, Organizational Communication, George Mason University

Bachelor of Science, Speech Communication & Marketing, Radford University

Certification, Project Management Professional, Project Management Institute

Certification, Six Sigma Black Belt, GE Capital Consulting

Certification, Life Coach



Board Member, C.A.U.S.E. Foundation

Member, Project Management Institute


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