Data Collection and Analysis, Project Management, Mentoring, Curriculum Development and Instruction, Program Development, Process Improvement, Inter-Governmental and Legislative Relations, SCIF Accreditation, End-User Training Support, Cross-Functional Team Collaboration, Employee Relations, Planning and Execution, Troubleshooting, Problem Resolution, Systems Strategy/Implementation, Marketing, Budget Management, Performance Management, Mediation, Policy Development Contingency, Human Resources, Strategic Planning and Execution, Negotiation, MS Office Suite, Project, Visio, Smartsheet, SharePoint, AFL, ICM

March 2015 Present

Department of Homeland Security (DHS)

Immigration and Customs Enforcement (ICE)

Homeland Security Investigations (HSI)

Office of Intelligence (Intel)

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Edward Shuttleworth Phonexxx-xxx-xxxx May Contact: N/A

Deputy Assistant Director/Division Chief

Effectively hire/train/equip HSI personnel to provide IT solutions to support DHS/ICE in meeting mission requirements; responsible for $5M+ annual budget and Homeland Secure Data Network (HSDN) rooms and Sensitive Information Compartmented Facilities (SCIFs) at Headquarters and 26 field offices supporting 15K DHS ICE personnel. Tasked with array of responsibilities as Senior Human Resource Consultant, National Hiring Program Manager, National Training Officer, curriculum developer, training coordinator and instructor; develop curriculum and oversee training for 800+ field and HQ personnel covering intelligence, performance and project management, among other areas.

Expertly assess developmental and training requirements for personnel, direct mission support and planning, formalize hiring strategies/initiatives to increase Entrance of Duty (EOD) rates and manage intelligence training to assure inclusion of ICE basic/mid-/senior level training for Intelligence Enterprise (IE).

Page 1 of 6

Yyyyyy x. yyyyyy Page 2 of 6

Research relevant areas to develop talking points, decision papers, executive summaries, policies, procedures and other materials supporting development of domestic/international leadership, and skillfully conduct outreach with DHS components, interagency and international partners.

Considered to be technical expert regarding position management, programs, policies, regulations and other issues related to staffing/recruitment/job placement; oversee recruitment, administer recruitment career fair events and regularly interview/recruit for various positions utilizing traditional as well as innovative methods. Serve as advisor to leadership regarding hiring best practices, skillfully analyzed/updated position descriptions and designed first-ever Intelligence Career Path.

Collaborate with internal/external partners to achieve organizational initiatives including recruitment and selection strategies, onboarding, exit process and training. Steer multiple ad-hoc projects to coordinate testing and implementing of social media tools. Additionally involved in areas of employee grievances, disciplinary actions including mediation and conflict resolution, and was ICE Fact Finder with responsibilities for investigating alleged employee misconduct.

Strong supporter of teambuilding activities that increased interaction between employees and leadership in support of improving organizational effectiveness; also serve as second line supervisor in managing personnel conduct and develop performance evaluations and ratings. Successfully develop and facilitate employee programs/requirements including IDPs, New Employee Onboarding Program and Lunch & Learns.

Accomplishments/Performance Highlights:

Recipient of Assistant Secretary Award for process improvements and implementing changes in security processing leading to agent hiring goals. Steered development of re-worked ICE Basic Intelligence Training required of all ICE analysts, directed first-ever Mid-/Senior-level Intelligence Operations courses and developed/managed first-ever ICE HSI Intelligence Training and Professional Development Program, New Employee Onboarding Program and Intelligence Promotional Video.

Demonstrated entrepreneurial strengths in managing SCIF expansion activities to include first-ever modular SCIF at the NY Field Office, a process that involved multiple agency, contractors and personnel interaction and support. Skillfully identified array of challenges, gained support of ICE management, assembled working groups to devise solutions and oversaw successfully construction of first-ever ICE modular SCIF, coming in under budget and original time estimates. Approach is becoming DHS/ICE standard for access to classified information and greater information sharing.

Showed financial management strengths in skillfully utilizing expert fiscal management capabilities while overseeing departmental budget and assuring maintenance of set parameters for the modular SCIF project. Completed assignment within five months instead of the originally-estimated 18 months and at a cost or $500,000 instead of the original $1.5M estimate. Total savings for a modular SCIF at every HSI office would be closer to $13M instead of $39M, representing a potential savings of $26M in construction costs.

Yyyyyy x. yyyyyy Page 3 of 6

Additionally implemented policies that resulted in 300% increase in training/morale/professional development activities, facilitated interoffice Warfighter Program and directed on-the-spot hiring activities.

Managed relocation activities from Chester Arthur Building to Potomac Center North, designed intelligence SharePoint site to improve information collaboration/dissemination actions, produced first-ever intelligence newsletter and course catalogs, was Project Manager for expansion/technological enhancement of first-ever HSI Intelligence Training Center and developed first-ever Intelligence Career Path.

Made needed changes in managing PCard that eliminated inspection failures, performed job assessments and steered overhaul of position descriptions/work planning for intelligence professionals.

December 2011 March 2015

Department of Homeland Security (DHS)

Immigration and Customs Enforcement (ICE)

Homeland Security Investigations (HSI)

Office of Intelligence (Intel)

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Ted Stark Phone: 703.482.5439 May Contact: N/A

Unit Chief/Supervisory Management and Program Analyst

Was responsible for training HSI intelligence workforce and external partners in supporting DHS/ICE missions and directing first-ever ICE Intelligence Training Center. Successfully served as first and second line supervisor, managed PCard Program, planned/executed budgets and, as an instructor, implemented incorporation of ICE Basic Intelligence Training (ICEBIT) into requirements for 0132 series ICE employees to ensure skill set/education standardization. Following in-depth review, implemented procedures to update entire training program to improve ineffective/dated course materials, train instructors and improve testing.

Oversaw relocation of course to National Capital Region (NCR) to provide cost-effective training, directed team of SMEs, contractors and external partners in developing new ICEBIT course, analyzed curriculum against PD/ICE/ODNI core competencies, analyzed target population and task design and developed revamped ICEBIT in 2013. Efforts resulted in new instruction techniques/methodologies, certified instructors and highest levels of HSI personnel training and capabilities to provide critical DHS support. Also facilitated IE training programs and designed technology/processes to improve services to IE.

Provided strategic advisement to senior leadership and resolved various challenges; skillfully developed nationwide programs/processes/policies; additionally served in liaison role for Affirmative Employment Program, MD-715, Special Emphasis Programs and Special Hiring Authorities. Was ICE Fact Finder and, as National Training PM, developed curriculum and enforced training requirements for over 800 field and HQ personnel. Was also tasked with providing wide range of additional administrative, editorial, outreach, Human Resources, operations, marketing and property management duties/services.

Yyyyyy x. yyyyyy Page 4 of 6

May 2010 December 2011

Department of Homeland Security (DHS)

Human Smuggling and Trafficking Center (HSTC)

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Heath Simon Phone: 202.732.5465 May Contact: N/A

Chief of Staff/Intelligence Officer

Expertly coordinated administrative, training, travel, contracts, outreach and executive planning activities to support all aspects of HSTC mission, and ensured efficient/effective financial and operational management; oversaw budget and hiring activities and kept ICE Director, program offices and external partners apprised of status of all mission-related actions.

Was first and second line supervisor, devised work planning, ensured 100% position fill rate within one year and resolved any program/personnel-related challenges.

Selected as Project Manager to oversee HSTC Expansion and Modernization Project; assessed and streamlined programs/processes, developed program/nationwide policies and designed first-ever HSTC interactive technological tool to store/share crucial information. Oversaw PCard Program, developed spending plans to support managed budget, and served as source of information for internal/external stakeholders, including IC, LE, international partners, public, state and locals, among others.

Provided strategic advisement to leadership on policy/operational issues and worked with ICE Special Emphasis Program to maintain diverse workforce through recruitment; managed information related to Affirmative Employment Program, MD-715, Special Emphasis Programs, Special Hiring Authorities and other EEO reporting requirements.

May 2008 May 2010

Department of Homeland Security (DHS)

Immigration and Customs Enforcement (ICE)

Homeland Security Investigations (HSI)

Office of Intelligence (Intel)

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Susan Lane (Ret.) Phone: N/A May Contact: N/A

Chief of Staff/Intelligence Officer/Special Assistant to the Director/Supervisory Intelligence Research Specialist

Held key responsibilities for interpreting and facilitating goals and directives of Director, supporting problem resolution as well as financial and operational management of HQ/field offices while ensuring consistent flow of information among the Director/Office of the Director, internal staff, other program offices and external partners.

Delivered multiple administrative/editorial/outreach/operational/marketing/recruitment services for HQ/field personnel and provided exceptional strategic advisement to senior leadership on multiple policy/operational issues.
Yyyyyy x. yyyyyy Page 5 of 6

Surfaced major issues/problems affecting intelligence and law enforcement programs, homeland security initiatives and short-/long-term program strategic planning. Authored policy/procedures/Management Directives, resolved personnel issues/problems and processed disciplinary actions, developed staff workload assignments, streamlined Intel tasking process, performed management inspections and was contributing member of Disciplinary Adverse Action Panel.

May 1997 May 2008

Department of Homeland Security (DHS)

Immigration and Customs Enforcement (ICE)

Office of Professional Responsibility (OPR)

Personnel Security

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Diana Huron Phone: 202.732.8344 May Contact: N/A

Section Chief/Supervisory Industrial Security Specialist

Skillfully oversaw work performance of federal/contract personnel serving in security operations and was responsible for determining work assignment suitability and clearance status for ICE Federal employees/contractors, including reinvestigating individuals when necessary. Developed multiple policies/procedures and implemented various management directives, resolved conflicts, processed needed disciplinary actions, developed work assignments and directed subordinates/advised leadership concerning EEO laws and activities.

Led management inspections, developed performance appraisals and trained staff on HSPD-12, E.O. 12968, 10450, 5CFR, FAR and Industry Procedures; also assessed processes and staff performance and provided strong guidance to personnel security staff, other program offices, senior officials, field offices, other agencies and contract companies. Developed appropriate security/suitability determinations for high profile/complex cases, designed policies/procedures that supported efficiencies, reviewed contracts, re-engineered ICE hiring and security process and conducted inspections to assure compliance with all security and administrative directives.

Kaplan University

Master of Arts, Business Administration, 2009

GPA: N/A

Semester/Credit Hours: N/A

Hampton University

Bachelor of Arts, Sociology; Criminal Justice Concentration, 1993

GPA: N/A

Semester/Credit Hours: N/A

Yyyyyy x. yyyyyy Page 6 of 6

University of Maryland, College Park, MD

Graduate Studies, Sociology, 1993-1995

Duke University

Undergraduate Scholar Session, May-August 1992

Training:

Effective Executive

Executive Development Seminar

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results

OPM Senior Executive Assessment Program

Instructor Development

Advanced Executive Leadership

Advanced Supervision

Problem Solving and Decision Making

Defense Security Service Contracting Officer Technical Representative

EEO

Senior Intelligence Operations Course

Advanced Tools and Techniques For Data Analysis

SharePoint

Security Interviewing

Advanced Adjudication

Speaking Clearly & Effective

Technical Writing

USDA New Leader Program

Mastery of Business Fundamentals

Advanced Suitability

AFI

ICM

Project Management

Myers-Briggs Certification

I am extremely interested in being considered for the (here, Nakeshia, you would include the title of the position as utilized on the Vacancy Announcement job posting) position available with your organization, and am submitting my resume for review; I believe you will find my background strongly matches the requirements of this position. In particular, with over 20 years of varied experience in providing exceptional management for the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI) and Office of Intelligence (Intel), I am well-versed in managing processes, meeting organizational standards and guidelines, and achieving objectives.

My educational credentials include a Master of Arts in Business Administration from Kaplan University, a Bachelor of Arts in Sociology, with Criminal Justice Concentration, from Hampton University, Graduate Studies in Sociology at the University of Maryland and additional studies at Duke University. Additionally, I have been involved with and the recipient of multiple, relevant professional development training.

In my current assignment as Deputy Assistant Director and Division Chief, I hold multiple responsibilities involved with hiring, training and supervising HSI personnel in supporting the organizational mission(s) and overseeing a multi-million-dollar budget. I have had successes in this assignment by improving ICE Basic Intelligence Training, designing and implementing a range of first-ever process and procedure improvements, which were acknowledged with an Assistant Secretary Award, and was particularly successful in facilitating the first-ever installation of a modular SCIF that greatly improved access to classified information while supporting greatly improved information sharing.

I have also designed and Implemented policies that resulted in 300% increase in training, morale and professional development activities, facilitated interoffice Warfighter Program, directed on-the-spot hiring activities, project-managed major relocation activities and designed an intelligence SharePoint website to improve information sharing and dissemination, among a wide array of other achievements.

Earlier assignments have included Unit Chief/Supervisory Management and Program Analyst, Chief of Staff/Intelligence Officer, Chief of Staff/Intelligence Officer/Special Assistant to the Director/Supervisory Intelligence Research Specialist and Section Chief/Supervisory Industrial Security Specialist.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Professionally,

Yyyyyy x. yyyyyy

Attachment