Yyyyyy x. yyyyyy

5158 Longton Rd. ~ Lyndhurst, OH 44124 abc@xyz.com

Multi-million dollar producing professional eager to contribute dynamic sales, relationship management and client servicing skills as well as strong operations management background and sharp business acumen toward supporting the employer in optimizing revenue performance as an integral team member

Results-driven professional with track record of success in defining, developing and executing strategies to generate new business, develop existing clients, expand revenue channels, and facilitate competitive market leveraging ~ Talent for identifying and capitalizing on opportunities and target market needs as well as reaching and influencing key decision makers ~ Dynamic communication, consultation, presentation, negotiation, and relationship building skills ~ Motivating leader able to train, build and direct top-performing teams ~ Solid business management skills spanning operations, sales, marketing, customer service, human resources, administrative, and accounting/financial ~ Technology savvy

Key Achievements

  Solid record of generating high-volume business in competitive mortgage industry over past year

  Successfully produced 100+ new insurance applications monthly over span of 6 months

  Led agency to generate $750K in new retirement investment business over past year

  Resourcefully increased market reach and penetration while concurrently contributing to the community by sponsoring Lyndhurst Dad s Club youth baseball league safety program reaching parents, students and community members throughout South Euclid/Lyndhurst School District

  Successfully produced $2.5M monthly in new business; Quicken Loans

  Earned 3 promotions in recognition of dynamic performance; 2006-2013

  Achieved highest title of President s Club Banker while concurrently completing Quicken Loans leadership training program

  Recognized with Highest Conversion Award; 2012

  Awarded Highest Revenue Producer amongst all team members; 2011

  Consistently achieved high customer survey ratings with Quicken Loans

Mortgage Banker, First Community Mortgage-Independence, OH 2016-Present

  Specializing as Retention Banker, actively build profitable relationships with established clients to create opportunities for generating new business through refinancing of existing loans at lower rates

  Expertly consult with borrowers to define needs and goals and deliver presentations of optimal solutions/products to maximize their financial performance

Mortgage Banker, First Ohio Home Finance-Lyndhurst, OH 2016

  Focusing on purchase transactions, strategically pre-approved and efficiently processed home loans for both first-time buyers and prior home owners

  Contributed extensive knowledge of industry along with dynamic leadership skills toward collaboratively training new staff

Owner/Agent, State Farm-Lyndhurst, OH 2013-2015

  Steered full-scope operations spanning marketing, sales, business development, and customer service through human resources, administrative, payroll, and financial/P&L

  Successfully built and led a 4-member team to consistently achieve and surpass aggressive goals in key performance metrics including new sales, existing business development, customer service, and client retention; maximized use of resources and controlled labor costs to boost bottom-line profits

  Defined, developed and implemented targeted marketing strategies to capture new business, increase competitive leveraging and drive consistent growth

  In additional role of Agent, actively sought out new business while concurrently developing and servicing existing clients; strategically focused on retirement planning meetings and life insurance clients to capitalize on market opportunities as well as reviewed existing policies to uncover and take advantage of additional financial needs

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Michael Mastrangelo Page 2 of 2

Mortgage Banker, Quicken Loans-Cleveland, OH 2006-2013

  Successfully grew business to multi-million dollars in monthly production and achieved top-performance rankings; promoted 3 times over course of career

  Effectively interviewed and consulted with potential clients to identify needs, delivered customized presentations of optimal financial service solutions and negotiated and closed transactions, applying comprehensive industry knowledge toward educating and advising clients on loan programs, financial arrangements and pricing options to meet individual needs and goals

  Built and maintained dynamic client relationships and continually focused on delivering superior client servicing, creating a customer-centric environment instrumental to building loyalty, capturing additional business and generating referrals

  Contributed strong leadership skills toward delivering sales trainings and providing call reviews for Mortgage Bankers

Collector, National Enterprise Systems-Solon, OH 2003-2006 

  Drove revenue growth by capturing new business as well as developing existing accounts through both aggressive outbound phone marketing and prompt inbound call handling

  Specializing in collection management, diplomatically collected past due debts and accounts receivables for major clients including Sears, Household and Verizon while assisting them in maintaining positive relationships with their customers

  Defined and responded to individual needs in negotiating payment arrangements while ensuring compliance with FDCPA regulatory standards

B.A., Bachelor of Science in Sports Sciences, Major in Sport Industry, Ohio University-Athens; 2000

Human Service/Philanthropy Chair, Acacia Fraternity

Successfully organized and facilitated fundraiser benefiting Shriners Burn Institute

Effectively coordinated and administered Adopt-A-Highway program