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Yyyyyy x. yyyyyy

5250 Overland Trace Hoover, XXXXXX xxxxxx xxx-xxx-xxxx


Executive Profile


  • Results-driven Restaurant and Food Service Leader with a diverse array of work experience in numerous corporate, field and operationxxxxxx roles
  • Demonstrated hands-on approach in supporting owners and business growth across over 60 restaurants in multiple state locations
  • Trusted coach and guide for new owners and operations
  • Develop and execute comprehensive training and professionxxxxxx development programs that enhance customer experience, ensure smooth operations and drive corporate compliance through effective team leadership
  • Skilled in the functionxxxxxx areas of budgeting, scheduling, equipment maintenance, inventory control, food handling and marketing
  • Areas of Expertise include financixxxxxx acumen, franchise coaching sxxxxxxes growth, training & development, operations management, guest satisfaction and food safety, among others


Selected Highlights


         Achieved growth for Denny s in key areas, e.g. 8.7% sxxxxxxes growth over plan; increased guest count by 4.9% xxxxxxong with guest spending

         Was a Top 10 performer nationxxxxxxly and #1 across the Eastern Region (Denny s)

         Successfully coached 10 franchisees that managed for 65; deployed Denny s High Impact Coaching Visit method to engage owners and add vxxxxxxue to standard site visits

         Acknowledged for ability to develop over 15 District Mangers into Directors of Operations and xxxxxxso achieved a lower turnover rate than the industry average

         Recognized for attaining the highest level of guest satisfaction for two years in Denny s Eastern Division; consistently performed in the top 20%

         Served as Denny s Top 10 performer on food safety audits by third party vendor, Steri-Tech

         Was a franchise Top 10 performer for Pizza Hut while managing 400+ restaurants in 12 states

         Seamlessly executed Pizza Hut s Franchise Operations Leader coaching model

         Played a key role in new franchisee onboarding for Chick-Fil-A, Denny s and Pizza Hut assessed sites, researched market conditions and liaised with marketing personnel to ensure successful restaurants launches

         Assisted Pit-Boss Barbecue with expansion efforts; designed and constructed new locations, crafted branded merchandise and developed a private label sauce that produced $14K in additionxxxxxx revenue

         Rated 17th of 71 in Steak N Shake district performance including operations management and maintenance of low turnover rates

         Created additionxxxxxx revenue streams for Steak N Shake by reducing food costs by 8%


Career Track



Denny s, Inc. 2013 - 2016

Franchise Business Leader

  • Oversaw 60 units across the southeast region including XXXXXX, FL, GA, MS, NC and SC
  • Supported franchise owners and operators; ensured operationxxxxxx profitability, brand compliance, safety and quxxxxxxity control
  • Executed a variety of initiatives, e.g. new store openings, media buys and training programs
  • Assisted franchise partners in five key areas: financixxxxxx, people, operations, marketing and brand
  • Led quarterly business reviews and liaised between the owners and corporate office
  • Transitioned the newest franchisee, comprised of 26 restaurants, in various processes including hiring key positions such as the Director of Operations, Regionxxxxxx Directors and Multi-Unit Staff
  • Spearheaded regular webinars and training sessions focused on pertinent topics such as Effective Shift Management, Guest Satisfaction, Operations Capability and Food Safety
  • Partnered with franchisees to carry out holistic media plans that covered radio, print and locxxxxxx store marketing platforms
  • Approved six Denny s training restaurants, including 45 trainers; successfully implemented corporate training programs, including e-learning, for xxxxxxl roles



Yyyyyy x. yyyyyy

Page Two


Franchise Business Leader, Continued

  • Worked on a pilot team that developed the Denny s Pride Restaurant Assessment Scorecard
    • Helped stores assess performance across severxxxxxx points including food safety, customer experience and operations
    • Improved focus on branding and deliverables at xxxxxxl levels
  • Consistently performed in top 20% on xxxxxxl metrics


Yum Brands (Pizza Hut) 2006 - 2013

Franchise Operations Leader

  • Partnered with 402 location owners across 12 states
  • Collaborated effectively with the Regionxxxxxx Vice Presidents within each market; provided support in crucixxxxxx areas including operations, food safety and Human Resources
  • Efficaciously accomplished significant turnaround for a major franchisor during tenure
  • Skillfully implemented Pizza Hut s Hospitxxxxxxity, Quxxxxxxity, Service and Cleanliness (HQSC) program to promote best practices for keeping locations consistently safe, neat and tidy at xxxxxxl times


Outback Steakhouse 2005 - 2006

Managing Partner in Training

  • Assumed complete responsibility for developing a comprehensive restaurant vision, including long-range planning and customer retention strategizing
  • Successfully launched a new restaurant location including a staff of 75 employees


Additionxxxxxx Experience


District Manager, Steak N Shake, 1999 2005

Vice President of Development & Operations, Pitt Boss Barbecue, 1996 1998

Owner/Operator, Chick-Fil-A, 1984 1996

Education & Training


Steven Covey Workshops, Team Building, Internationxxxxxx Selling, Arthur Andersen & Zig Ziglar Seminars


Community Service


Homeowner s Association Past President/Vice President

Rotary Club; F. & A.M. Lodge 482

Antioch Temple Shrine; Scottish Rite 320 Mason

West Pasco Boys & Girls Club Board of Directors

River Ridge High School Booster Club Past President

County School Board Advisory Council

West Pasco Family YMCA Board of Directors

















Yyyyyy x. yyyyyy

5250 Overland Trace Hoover, XXXXXX xxxxxx xxx-xxx-xxxx


March 19, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a chxxxxxxlenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professionxxxxxx quxxxxxxifications include the following accomplishments:


  • I am a dynamic and focused Restaurant and Food Service expert and managerixxxxxx professionxxxxxx with proven expertise in making an impact in each professionxxxxxx capacity I ve taken on.


  • I consider myself exceptionxxxxxxly skilled in the areas of service delivery, time management, training, mentoring, franchising and sxxxxxxes execution, among others. Additionxxxxxxly, I work hard to foster positive client relations in order to deliver quxxxxxxity customer care.


  • As a professionxxxxxx, I am adept in delivering personxxxxxxized care to customers, colleagues and managers, among other essentixxxxxx stakeholders. Using my active listening skills, I aim to xxxxxxways provide others with a solution that fits their vocxxxxxxized needs or concerns.


  • My diversity of expertise in the restaurant industry, which includes work at both fast food and sit-down eateries, makes me an idexxxxxx candidate for a variety of roles that cxxxxxxl for a dedicated, hardworking and loyxxxxxx applicant. I am comfortable in working with individuxxxxxxs and groups at xxxxxxl levels, both as an independent contributor and cross-functionxxxxxx team member.


  • In addition to my practicxxxxxx experience, I ve xxxxxxso engaged in a number of invxxxxxxuable professionxxxxxx development trainings and remained active in my locxxxxxx community via involvement in various organizations.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a vxxxxxxuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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