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Management Executive / Senior Business Consultant
Training & Organizational Development Project Management
Change Management Process Optimization Mentoring Coaching
Seasoned experience in planning, designing, developing, and aligning training strategies with specific organizational needs.
Seasoned experience in higher education, project management, regulatory compliance, change management, governance, and training.
Sound knowledge of concepts and practices related to instructional leadership, program development, project design and implementation, curriculum development, and performance measurement.
Strong ability to identify project requirements, allocate resources, create project plans, and facilitate delivery within timeline, scope, and budget parameters.
Adept at connecting with, training, and mentoring people from diverse cultures and backgrounds.
Professional Experience
New York Life, Atlanta, GA, 2016 to Present
Sr. Business Consultant Services Management
Establish, implement, and steer process enhancements, partner with process managers to formulate training strategy, and ensure release communications and training are completed according to plan.
Document release schedules, track associated milestones, and establish cooperative relationships with external stakeholders.
Conduct quarterly refresher training for Change, Incident, Problem, and Service Request process owners.
Facilitate monthly Governance Council meetings to drive seamless process enhancements.
Cox Communications, Atlanta, GA, 2014 to 2016
Sr. Business Consultant Strategic Architecture
Delivered frequent presentations to large groups of executives regarding strategic approaches to optimize enterprise architecture including applications, process, and governance.
Thoroughly reviewed and approved organizational documentation for internal and external use.
Joined forces with Vice President of Strategic Architecture to review and decisively approve technological roadmaps.
Devised, implemented, and monitored change management strategy and associated activities.
CBeyond Communications, Atlanta, GA, 2000 to 2014
Network Planner / Project Manager / Analyst / Trainer
Spearhead full-scope project management spanning project plans, resource allocation, articulating milestones, evaluating lessons learned, tracking project metrics, and working with senior management to provide strategic and tactical guidance on program/project planning and execution.
Continued ►
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Professional Experience continued
Functioned as system administrator for new area codes and contact numbers across current and potential markets, including recording of 1.5 million numbering resources.
Governed classroom and technology-based training including comprehensive needs assessments, curriculum development, and content delivery.
Generated detailed system design documents to support business requirements and executed process improvements to boost efficiencies and reduce expenses.
American Intercontinental University, Schaumburg, IL, 2010 to 2016
Faculty Lead Associate Professor School of Business, Online
Hired faculty, delegated assignments, and monitored faculty effectiveness by reviewing student course evaluations, conducting classroom observations, and administering performance appraisals.
Served as lead for academic program, prepared course schedule, and contributed to development and evaluation of new curriculum.
Consulted with faculty, staff, and business representatives in planning, design, and development of new curriculum.
Meticulously documented student progress, and partnered with Academic Advisors to identify at-risk students and implement appropriate interventions.
Played a pivotal role in orchestrating new faculty orientation and in-services.
American Intercontinental University, Dunwoody, GA, 2009 to 2013
Associate Professor
Leveraged a variety of instructional strategies to accommodate diverse needs and learning styles.
Proactively integrated technology into curricular initiatives to enhance delivery and impact of lessons.
Mentored, supported, and guided students with respect to academics, attendance, and behavior.
Maintained accurate and up-to-date student records comprising grades and attendance.
Prior background includes service with the US Army.
Education
Doctor of Business Administration, Argosy University, Dunwoody, GA
Master of Business Administration, American Intercontinental University, Dunwoody, GA
Bachelor of Science, Business Administration, American Intercontinental University, Dunwoody, GA
Project Management Professional Certification, Project Management Institute
Technology
Microsoft Office Suite, Siebel, PeopleSoft, Oracle, Pathway, Concur, UltiPro, SharePoint, SAP,
Global Telecom Tools, Telephone Number Management, Number Portability Administration Center, Neustar, Pooling Administration System, Putty, Confluence, VCamp, Numbering Administration System
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