Dedicated Professional with 15+ years of proven success in

retail environments.

• Dynamic interpersonal communication skills, key to establishing rapport with clientele and forming positive relationships.
• In-depth knowledge of current trends in the jewelry and home d cor industries.
• Skilled in identifying client needs and making knowledge based product recommendations to ensure satisfaction.
• Strong leadership abilities; experience in conducting in-depth training and monitoring employee performance.

Zales, Mission Viejo, CA 2015-2016

Jewelry Consultant

• Demonstrated top notch interpersonal and sales skills while successfully increasing branch sales.
• Strategically identified client needs and made knowledge based recommendations to ensure fulfillment.
• Used various tactics, including jewelry presentation, networking and facilitating shows, to promote products / services.
• Conducted in-depth training on current trends and styles.
• Formed and maintained positive relationships with clientele.

Pier 1 Imports, Aliso Viejo, CA 2015

Manager

• Fulfilled key leadership position, overseeing daily operations while delivering high quality customer service.
• Established and maintained positive relationships with customers to promote satisfaction and retention.
• Oversaw daily activities of team members; closely monitored performance and implemented individualized plans to boost sales.
• Maintained accuracy throughout all financial transactions; successfully handled cash and managed deposits.
• Streamlined process improvement initiatives to significantly increase efficiency throughout daily operations.

Walgreens, Mission Viejo, CA 2012-2015

Cashier

• Delivered high quality customer service within a fast-paced retail environment.

Wheel in Restaurant, Cabazon, CA 2004-2012

Assistant Manager

• Fulfilled key leadership position, overseeing various operations, including inventory control, resource allocation and order management.
• Demonstrated a strong attention to detail while compiling and balancing cash receipts.

Navegante Inc, Las Vegas, Nevada 1998-2004

Retail Representative

• Used strong product knowledge to make product recommendations to suit individual needs.
• Demonstrated strong organizational skills while managing orders, maintaining proper inventory levels and requisitioning stock.
• Utilized effective merchandising strategies to increase sales revenue.
• Maintained accuracy throughout all financial transactions.

High School Diploma, WM.S. Hart High School, Newhall, CA