Global Operations Management ￨ New Business Development ￨ Product Design

AI Technology ￨ Strategic Analysis ￨ Trends Tracking ￨ Risk Management ￨ Cost Controls

NextGen Customer Solutions ￨ Contract Negotiations ￨ Process Optimization ￨ Consultative Sales

Enterprise Content Management ￨ Business Communications ￨ Customer Service ￨ Regulatory Compliance

Highly Accomplished Executive who successfully promotes global company growth by designing, qualifying, and determining dynamic products while driving optimal decision-making processes to align with a company s and customer s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while contributing targeted negotiations talents and up-to-date trends awareness to achieve cutting-edge, lean start-up operations. Multilingual Communicator (English / French / Italian) who develops synergistic relationships with decision-makers, sales / business teams, and customers. Out-of-the-Box Thinker who serves as a standing member of PeerScale (f/k/a Acetech), a peer-to-peer organization for CEO tech leaders with responsibility for selecting key speakers for members and conference events. Industry Advisor who has previously assisted a start-up providing design UI / UX, as well as strategic platform and feature designs to meet objectives.

Capitalized on the opportunity to promote AI technology and deep-learning to drive success while handling profit / loss, strategic analysis, and partnership development by identifying best practices and establishing future growth paths.

Expertly turned around an underperforming $10-million global division by streamlining 2 BUs around a synergistic operational strategy and restored profitability in 12 months. Developed core vision, mission, and strategy for 2 joint companies, including seamlessly merging an operational standpoint and ensuring optimization of operational capabilities.

Continually maximized the winning share of strategic markets and increased earnings. Expanded company from auto OEM to selling insurance companies, and created a new GTM strategy and expansion plan for Enprecis Group.

Developed a new platform after assessing company debt, and adopted the task to reduce software build costs. Created a standard solution platform that enabled a common platform and developed a PaaS offering in the process. Ultimately saved $3+ million in 2 years and reduced deployment from 8 months to 1 month and led a 2-week deliverable timeframe.

Designed and defined NextGen customer experience solutions that incorporated full real-time text analytics from sentiment to emotional analytics, as well as incorporating deep-learning AI technology.

Recognized as first-to-market with new model of Customer Experience CX that included VX Vehicle Experience with a full real-time reporting platform providing both predictive and prescriptive analytics while analyzing multiple sources.

Launched a comprehensive global data hosting and data privacy solution and strategy, as well as GDPR solution for Europe, and authored a white paper in GDPR. Negotiated a Microsoft hosting agreement to globally utilize Azure and ensure compliant and business-specific solutions for Russia and China in the handling of data privacy and data security.

Served as a singular Security Officer tasked with managing globally based data centers under GDPR governance.

Developed and led a highly qualified and innovative team, coining the term Do It Right, Better & Disruptive.

  Increased revenue from $7 million to $16.5 million within 2 years.

  Authored 10+ articles to increase the company s profile and visibility.

  Developed and implemented a full sales process to cut the sales cycle in half.

  Integrated companies into a global $15-million division to outpace the competition.

  Generated $2 million in new revenue by developing reseller and lead generation channels.

  Won market share in EMEA, U.S., and China regions, and delivered double-digit EBITA growth.

  Grew $600,000 revenue by expanding offerings and creating a partner program on white-label services.

  Drove return on sales by 12% while leading 3 new acquisitions and restructuring cost-saving operations.

  Traveled frequently to China, France, the U.K., Italy, Korea, and U.S. to build global business relations.

Turned around an underperforming Canadian unit of a global SaaS automotive claims software provider with a focus on insurers, body shops, and end customers while strengthening the customer base and adding 1 new insurance customer.

Developed 3 new products and localized 2 additional products for the Canadian market, including increasing cross-sales capabilities and client retention. Established a new division to sell to auto dealers and direct automotive manufacturers, including deploying a new model focused on market-sell-serve to align with teams and customers.

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  Increased brand awareness after the unit lost its public voice and was defined by competitors.

  Worked on 7 M&As to determine value and benefits, as well as technical value and product fit.

  Boosted customer revenue, including increasing sales from $350,000 in 2014 to $475,000+ in 2015.

  Set a mission for each employee with 30-, 60-, and 120-day plans, and revisited plans every 120 days.

  Defined and developed 4 new products, including researching the market, setting functions and capabilities, and facilitating full go-to-market strategy to drive results within a highly competitive market.

  Decoupled entire centralized U.S.-based data center, and architected and designed a new platform deployed in Canada; negotiated agreement, communication, and advantages of new offer for the customer.

  Raised NPS score from 18 to 57 and built a predictive analytic tool for insurance space to grow business.

  Expanded Canadian team from 17 to 120, including decoupling from U.S. operations to bring a stronger focus on Canadian market / customers while increasing EBITDA to 70% up from <48 and revenue from $32 million in 2012 to $42 million in 2015 while overachieving 2013 plan for revenue (+6%) and EBITDA (+3%).

Strategically steered global expansion of this North American-centric ECM software company generating $100+ million in annual sales. Led an expansion remit from an EMEA focus to international coverage on all non-North American territories. Launched a new international organization to penetrate markets in Latin America, Asia, Australia, Europe, Africa, and the Middle East while driving the software organization to achieve $1 billion in revenue in 5 years.

Managed profit / loss and served on the company s executive committee and parent company s EMEA management team. Recruited and hired 91 staff across 5 continents, including coordinating HR / legal, IT, and infrastructure initiatives. Reviewed and refined operating rules in the company and parent company. Introduced new regions from inception for integration with the parent company, established locations, and integrated 2 cultures to a shared single mode of operation.

  Built the marketing organization to rapidly address local, region-specific challenges.

  Grew revenue by 130%+ from the previous year, and closed 3 of the company s largest deals.

  Developed international sell-through, sell-with partnerships from 3 partners to 40+ new partners.

  Reduced costs 5% through demand generation capabilities and new disciplined sales qualifications.

  Generated 55% of new revenue and logos, and sold the value of corporate sales to the parent company.

  Designed, built, and managed international operations across 5 continents, and opened offices in 14 cities.

Participated via invitation on a dynamic turnaround team tasked with redesigning a 30-year-old Gartner Magic Quadrant-leading Integrated Document Archival and Retrieval Systems (IDARS) company. Expertly recruited and re-energized a sales / pre-sales team, including introducing new consultative and solution-selling practices and enhancing capabilities.

Trained, mentored, and managed a team of 25 direct reports, including establishing a new industry-selling focus and new corporate strategy emphasizing information governments. Developed new customer references with UBS, Citigroup, Miami University, HEC, BPER, Bank of America, Intesa Sanpaolo, Credit Agricole, and HSBC.

  Personally served on a valuable Product Technical Advisory Board.

  Introduced an award-winning ROI study while serving on an Executive Advisory Board.

  Increased maintenance revenue and upgraded 80% of all customers to the latest product versions.

  Achieved 110% of sales / growth targets, and new logos by 12% in 2008, 15% in 2009, and 50% in 2010.

  Profitably oversaw sales and pre-sales to major Fortune 500 companies and large financial institutions.

~ Additional Professional Experience ~

Financial Services Practice Director (Grew Business From $2 Million to $79 Million) Adobe EMEA, Paris, France

Supplier Relationship Management Director 12 Technologies EMEA, Paris, France

Sales Support Consultant (Global / North America) ￨ Managing Director PeopleSoft, Inc., France ￨ Italy

Sales Support Representative IBM Canada, Ltd., Montreal, QC ￨Toronto, ON

Master of Business Administration University of Liverpool, Liverpool, UK

Bachelor s Degree in Bachelor of Commerce (Accounting & Finance) University of Liverpool, Liverpool, UK

Audit Committee Member ￨ SEC Compliance (Board Level)

Executive Board Certification Cyber Security Issues (Translating Cyber Security Issues into Intelligible Concepts)

Holds Dual Nationality Canadian ￨ European Union