Focused, reliable and confident professional with years of progressive experience. Skilled in working under pressure to guarantee operational success, often in fast-paced working environments. Call upon a methodical approach in fulfilling duties at a high level of performance to manage multiple demands at once. Work flexibly and with adaptability to mesh with evolving orxxxxxxnizational needs. Leverage skills to achieve goals in team-focused and independent settings. Possess keen ability to build rapport with individuals and groups at all levels. Seeking a new and exciting role that will allow for use of skill sets and offer opportunities for advancement in the aviation industry in a mid- to senior-level managerial or leadership role.

Operations Management | Customer Support | Communication | Safety and Compliance | Problem Solving | Time Management

Orxxxxxxnization | Problem Solving | Assessment | Critical Thinking | Editorial Abilities | Computer Systems | MS Office Suite

         Enxxxxxxge actively in Delta s employee relations investixxxxxxtions in instances when complaints are brought forth; seek to resolve issues in a professional, timely fashion

         Ensure that Delta employees are properly trained and tend to their respective needs to ensure work preparedness

         Administered the Department of Transportation s Drug & Alcohol Program for all Delta staff that worked in a safety-sensitive capacity

         Evaluated completed Quality Assurance Audits, compiled non-compliance findings and issued Corrective Action Reports (CARs) to local Station Managers to drive necessary process improvements

         Reviewed trends and common audit findings to draft Delta corporate communication rexxxxxxrding the top common findings

         Administered disciplinary action in coordination with Delta s City Director and Human Resources team

         Proved effective in developing and upholding a positive working relationship with local TSA and TSI

         Made certain that all Pinnacle Airlines repairs were performed in alignment with budgetary guidelines for each location; provided detailed cost estimates for each repair to all locations affected

         Maintained compliance within each market specific to security requirements set forth by Colxxxxxxn Air, Pinnacle Airlines and government agencies; thoroughly investixxxxxxted any safety or security findings at assigned divisional locations

         Lead ramp operations for Delta and Aero Mexico Airlines; assess operational and fiscal performance to make certain that the station is meeting its goals and devise action plans for areas not meeting their targeted goals

         Comply with customer and regulatory requirements concerning Safety, Anti-Harassment and Equal Employment Opportunity (EEO)

         Recruit new staff members to guarantee the team is fully staffed; call on team building initiatives, as well as coaching and mentoring activities to motivate and professionally develop team members

         Fuel compliance with standards of all regulatory agencies and applicable laws; maintain accurate audit records at all times

         Partner with station and divisional leaders to investixxxxxxte internal theft and fraud cases, as well as staff actions deemed a security risk

         Served as a corporate contact for security events; upheld positive relations with regulatory authorities and airline partners

         Assessed system regulatory audits and testing to note present trends; communicated focal areas to station and divisional leaders

         Investixxxxxxted regulatory non-compliance within the station, discovered by federal regulators

         Drafted and delivered a Corporate Letter of Response to regulatory authorities and/or partner airlines for documented findings

         Liaised with airlines to set forth policy modifications that stemmed from regulatory changes

         Served as a corporate representative during regulatory Civil Penalty hearings

         Partnered with divisional leaders to create and/or execute a Quality Audit program; also managed the internal financial audit program

         Reviewed completed CARs to close out Quality Audits

         Worked within the Delta Global Security Division to manage safety performance

         Oversaw personnel working at all Delta 50 seat operations and worked as the Delta ACC Operation Liaisons

         Guided and coached direct reports including three Duty Managers, five Passenger Service Supervisors, three Operations Supervisors and 93 Passenger Service Agents

         Devised local procedures to achieve optimal customer service levels in alignment with budgetary and manpower constraints

         Maintained accurate training records and monitored recurrent training courses to focus on compliance attainment

         Monitored overtime and related staffing to be consistent with flight activity and operational needs

         Fostered and sustained superb working relationships with local Delta Leadership personnel

         Investixxxxxxted written customer complaints and drafted written response to partners

         Reviewed future flight activity, tracked performance metrics and made staffing suggestions per findings

         Supervised all GSE equipment at 32 field locations and two hub locations

         Confirmed that all Out-of-Service GSE was returned to service with minimal operational interruption

         Managed all GSE assets across the Pinnacle Airlines, Corp system and developed a master inventory list in the process

         Vastly streamlined the Purchase Order process and facilitated related training for all leadership personnel

         Assessed the GSE monthly P&L to explain variances in expenditures

         Processed all GSE work invoices for tasks performed throughout the Pinnacle Airlines, Corp system

         Met all OSHA and company policies using action plans to resolve any instances of non-compliance

         Spearheaded all field station openings and closings; managed ground operations at eight staffed and 36 contract field locations

         Coordinated quarterly station visits to each staffed field location to meet with all Ground Service Agents

         Established and adhered to performance standards within the division; coached and completed performance evaluations for Station Managers and Supervisors to prepare them for further carrier advancement

         Recruited Station Managers for open field locations using behavioral interviewing techniques

         Worked cross-functionally to coordinate company operations; also liaised with other carriers for stations within assigned division

         Upheld cost efficacy and budgetary goals for division and department; created all annual station budgets

         Reviewed flight schedules and monthly reports from field locations; adjusted manning charts to remain within budgetary guidelines

         Coordinated written responses for TSA violations with the Director of Security

         Evaluate station facility and equipment needs to make recommendations based upon evaluation findings

         Handled ground operations at eight staffed and four contract field locations, as well as one contract hub

         Met all performance metrics in each market set forth by the company and code share partners

         Coached both Station Managers and Supervisors to prepare them for carrier advancement opportunities; also recruited for vacancies

         Reviewed the monthly P&L for each location and discussed variances in expenditures with the appropriate Station Manager

         Evaluated the flight schedule and adjusted manning charts to stay within budgetary guidelines

         Drove market compliance with Colxxxxxxn Air and governmental security requirements; completed security audits across locations

         Approved completed Corrective Action Responses by Station Management upon resolution of audit findings

         Assessed monthly reports from each staffed field location for accuracy

         Directed airport operations, including management of Customer Service and Ramp Agents

         Created and maintained Station Sales Reports, accurate accounting files and monthly reports

         Motivated station personnel as they handled instances of irregular operations and displaced passengers

         Strictly complied with security requirements set forth by Colxxxxxxn Air and Government Agencies

         Recruited and handled staffing for Customer Service Agents as open positions arose

Founding Corporate Employees Leading Change (ELC) Member | Delta Connection Security Alliance Committee Member

Business Continuity Planning Council Member | Regional Airline Association (RAA) Member | Corporate Compliance Committee Member

OSHA 10 Hour General Industry Qualification | IATA Dangerous Good Regulations Ramp and Warehouse Personnel-Categories 5 & 8