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Yyyyyy x. yyyyyy
37925 Logan Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Driven, confident and xxxxxxpable Management Professional with more than 10 years of dynamic technology experience specific to project and program management. Skilled in building intrixxxxxxte global programs in high-pressure, fast-paced environments. Adept in working cross-functionally to garner consensus and share influence in order to build a project from start to completion. Open to management roles across industries, with a primary focus on the high-tech sector that will allow for continued xxxxxxreer progress and leverage of existing skills.
Core Competencies
Process Mapping | Requirement Gathering | Gap Analysis | Program Execution | Training & Development | Portfolio Management
Business Operations | Project & Program Management | Business Analytics | Project Lead | Strategic Planning | Conflict Resolution
Business Requirements Documents | Risk Mitigation | Oracle Database & Applixxxxxxtion | Change Management | Marketing Intelligence
Maintenance & Support | Agile/Scrum/Waterfall | Process Design/Re-Engineering | Communixxxxxxtion | Quote/Invoice-to-Xxxxxxsh
Metrics Reporting | Operations Readiness | Asset Management | Support SME | Development Lifecycle | SFDC | Eloqua
Technology
Platforms/Operating Systems: Windows and iOS
Hardware: IBM, HP, Dell, Compaq
Programming Languages: Fortran
Networking: VPN, WAN, LAN, AutoXXXXXXD, Fortran, HTML, Unix, FTP, TCP/IP
Additional: Partner Program Platform, Cisco Service Contract Center, Cisco Commerce Workspace, Auto Invoice, Service Sales, Contract Management, Sales Adjustment Form (SAF), Revenue Recognition, Global Credit and Collections Operations, SCC/IQT, PBM, CP, CPR, Business Objects, SAS Enterprise Guide, Advanced Microsoft Office Suite (Excel Expert), SQL, Etherpeek, Antivirus, Adobe Acrobat, Photoshop, PageMaker, Oracle, NetMeeting, Remedy Alliance, EmPower, DaFis, Time Keeping, NT Workstation, Eudora
Experience
CISCO SYSTEMS | Global Channels Operations Program Manager (2013-PRESENT)
Play an integral role in designing Partner Plus global incentives involving 4.5K partners with a $45M budget
Fuel incremental growth for the Cisco commercial business, a $65B addressable market size, with 25:1 in annual ROI
Cross-collaboratively build Partner Plus incentives structure, including program terms and conditions, enrollment protocols, marketing xxxxxxmpaigns, business plans and virtual engineering support processes
Manage partner measurement and payment of the $45M annual Partner Plus budget; liaise with international and regional program and finance teams to accurately dispense funding
Drive optimal partner experiences during program enrollment using sound best practice during rebate issuance
Align globally to cross-functionally institute a sense of consistency in order to simplify program strategy and allow regional flexibility
Foster lasting relationships with external vendors, e.g. Ansira and Hawkeye, to ensure smooth partner operations and funds usage
Xxxxxxll on large datasets to develop analytics to justify performance, e.g. Key Performance Indixxxxxxtors (KPIs), ROI and growth projections
Use an SFDC platform to rectify esxxxxxxlated partner concerns centered on Virtual Engineering support
Actively lead and support the Solution Technology Integrator (STI) Program to incentivize enterprise and service provider partners on a joint integrated technology solution via MOU; strive to drive broad appeal, as well as bolster revenue for Cisco and its partners
Partner with marketing teams to integrate Eloqua into existing partner enrollment platform including related reporting processes
Senior Project Manager (2011-2013)
Successfully launched five global channel incentives end-to-end on the Partner Program platform
Led cross-functional impact assessments to gather requirements for global channel incentive rebate programs, e.g. Partner Plus, Cloud MDF, Value Incentive, Big Bets and Quick Bets MOUs, for enterprise, service provider and commercial partners
Authored a series of test scripts, use xxxxxxses, BRDs and user stories
Worked in conjunction with IT Development to deliver system xxxxxxpabilities, documented and socialized in the BRD
Conducted business requirements reviews to ensure all user stories, use xxxxxxses and business requirements were correctly xxxxxxptured
Oversaw end-to-end Business Acceptance (BAT) and User Acceptance Testing (UAT) for quarterly and monthly system releases
Led multi-release, parallel-running deliverables from business requirement to the go-live and into production support phases
Headed cross-functional deep dives on as-is MOU program requirements; delivered findings to management to drive program decision-making processes
Noted and tended to communixxxxxxtions and training needs to support IT releases; noted possible risks and anticipated risks in order to develop holistic plans to mitigate or address each
Offered production support for rebate programs using FIN-BI, PPI-BO and data analysis tools to note xxxxxxuses and offer solutions
Integrated and systematixxxxxxlly supported partner program registrations in SFDC from Cisco Partner Program Platforms
Yyyyyy x. yyyyyy
Continued
Project Manager (2008-2011)
Successfully launched Cisco Commerce Workspace (CCW), an enterprise ordering tool with built-in financial business requirements that took the place of a previously-used legacy model
Defined project scope with senior management and stakeholders, including deliverables to support business goals
Sustained executive relationships to achieve project deadlines; also held regular status meetings with project teams to keep everyone motivated and informed of organizational developments and corporate news developments
Tracked lessons learned and shared expertise with colleagues to ensure new processes were integrated into future efforts
Created and executed project work plans; revised to adhere to evolving needs and requirements
Completed project documents; stored suitably in order to deliver projects on time to achieve functionality, quality and performance
Sr. Business Analyst (2005-2008)
Handled resource scheduling, definition and documentation; also held meetings and delivered presentations as a liaison between the Project Manager, Business, IT and Managed Services teams
Delivered functional metrics for Cisco Systems Business Support Center to drive compliance with corporate reporting structures
Suggested process improvements to ensure operational excellence and enhance service sales experiences across the board
Offered third-level and normalization support for opportunity management tools: CSCC, IQT, SCC; proactively and interactively managed incidents using the Remedy and RightNow xxxxxxse management systems to track concerns
Communixxxxxxted daily with each theater to understand their pain-points and achieve resolution by rolling out sxxxxxxlable, optimized solutions e.g. mapping out global support process for GSSO and the Proactive Business Monitoring process flows for theaters
Acted as the sole intermediary between the GSSO to Customer Service (CS); led daily functions and strategic efforts to identify and resolve communixxxxxxtion breakdowns, process concerns and quote conversion failures in need of intervention
Directed the Quote Conversion Failed (QCF) Process; cooperated with Theater Leads and process/tool Owners to develop and map a process for each theater to resolve QCF issues efficiently without compromising established service-level agreements (SLAs)
Tackled noted issues and led data analyses to validate Technixxxxxxl Defects (TD) proposals for process teams to resolve
Offered daily service support, xxxxxxse analyses and resolutions at the highest L3 level for global service support operations
Led the delivery of daily CSCC global support by identifying major tool defects and process breakdowns
Heightened the visibility of issues to the director level; worked with solutions and process teams to drive global CSCC adoption as partners/customers transitioned from SCC/IQT service tools
Also worked as a Business/Data/Market Analyst (2003-2005) and Business Analyst Intern (2002-2003) with Cisco Systems
Eduxxxxxxtion
Computer Specialist, MTI College of Business & Technology
Master of Business Administration, Marketing, Finance and International Business, Xxxxxx State University-Hayward
Bachelor of Arts, Communixxxxxxtions-Minor in Managerial Economics, University of Xxxxxx-Davis
Certifixxxxxxtions & Credentials
Above & Beyond Award Cisco Systems | Agile ScrumMaster | Project Leadership Management and Communixxxxxxtions
Advanced MS Excel Certifixxxxxxte | Toastmasters International Vice President of Starsearch Toastmaster Club
Lifetime Member of Sealed Bear Honor Society | Xxxxxx Scholarship Federation | PMP Trained
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