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Yyyyyy x. yyyyyy



37925 Logan Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Driven, confident and xxxxxxpable Management Professional with more than 10 years of dynamic technology experience specific to project and program management. Skilled in building intrixxxxxxte global programs in high-pressure, fast-paced environments. Adept in working cross-functionally to garner consensus and share influence in order to build a project from start to completion. Open to management roles across industries, with a primary focus on the high-tech sector that will allow for continued xxxxxxreer progress and leverage of existing skills.


Core Competencies

Process Mapping | Requirement Gathering | Gap Analysis | Program Execution | Training & Development | Portfolio Management

Business Operations | Project & Program Management | Business Analytics | Project Lead | Strategic Planning | Conflict Resolution

Business Requirements Documents | Risk Mitigation | Oracle Database & Applixxxxxxtion | Change Management | Marketing Intelligence

Maintenance & Support | Agile/Scrum/Waterfall | Process Design/Re-Engineering | Communixxxxxxtion | Quote/Invoice-to-Xxxxxxsh

Metrics Reporting | Operations Readiness | Asset Management | Support SME | Development Lifecycle | SFDC | Eloqua



Platforms/Operating Systems: Windows and iOS

Hardware: IBM, HP, Dell, Compaq

Programming Languages: Fortran

Networking: VPN, WAN, LAN, AutoXXXXXXD, Fortran, HTML, Unix, FTP, TCP/IP

Additional: Partner Program Platform, Cisco Service Contract Center, Cisco Commerce Workspace, Auto Invoice, Service Sales, Contract Management, Sales Adjustment Form (SAF), Revenue Recognition, Global Credit and Collections Operations, SCC/IQT, PBM, CP, CPR, Business Objects, SAS Enterprise Guide, Advanced Microsoft Office Suite (Excel Expert), SQL, Etherpeek, Antivirus, Adobe Acrobat, Photoshop, PageMaker, Oracle, NetMeeting, Remedy Alliance, EmPower, DaFis, Time Keeping, NT Workstation, Eudora




CISCO SYSTEMS | Global Channels Operations Program Manager (2013-PRESENT)

  Play an integral role in designing Partner Plus global incentives involving 4.5K partners with a $45M budget

  Fuel incremental growth for the Cisco commercial business, a $65B addressable market size, with 25:1 in annual ROI

  Cross-collaboratively build Partner Plus incentives structure, including program terms and conditions, enrollment protocols, marketing xxxxxxmpaigns, business plans and virtual engineering support processes

  Manage partner measurement and payment of the $45M annual Partner Plus budget; liaise with international and regional program and finance teams to accurately dispense funding

  Drive optimal partner experiences during program enrollment using sound best practice during rebate issuance

  Align globally to cross-functionally institute a sense of consistency in order to simplify program strategy and allow regional flexibility

  Foster lasting relationships with external vendors, e.g. Ansira and Hawkeye, to ensure smooth partner operations and funds usage

  Xxxxxxll on large datasets to develop analytics to justify performance, e.g. Key Performance Indixxxxxxtors (KPIs), ROI and growth projections

  Use an SFDC platform to rectify esxxxxxxlated partner concerns centered on Virtual Engineering support

  Actively lead and support the Solution Technology Integrator (STI) Program to incentivize enterprise and service provider partners on a joint integrated technology solution via MOU; strive to drive broad appeal, as well as bolster revenue for Cisco and its partners

  Partner with marketing teams to integrate Eloqua into existing partner enrollment platform including related reporting processes

Senior Project Manager (2011-2013)

  Successfully launched five global channel incentives end-to-end on the Partner Program platform

  Led cross-functional impact assessments to gather requirements for global channel incentive rebate programs, e.g. Partner Plus, Cloud MDF, Value Incentive, Big Bets and Quick Bets MOUs, for enterprise, service provider and commercial partners

  Authored a series of test scripts, use xxxxxxses, BRDs and user stories

  Worked in conjunction with IT Development to deliver system xxxxxxpabilities, documented and socialized in the BRD

  Conducted business requirements reviews to ensure all user stories, use xxxxxxses and business requirements were correctly xxxxxxptured

  Oversaw end-to-end Business Acceptance (BAT) and User Acceptance Testing (UAT) for quarterly and monthly system releases

  Led multi-release, parallel-running deliverables from business requirement to the go-live and into production support phases

  Headed cross-functional deep dives on as-is MOU program requirements; delivered findings to management to drive program decision-making processes

  Noted and tended to communixxxxxxtions and training needs to support IT releases; noted possible risks and anticipated risks in order to develop holistic plans to mitigate or address each

  Offered production support for rebate programs using FIN-BI, PPI-BO and data analysis tools to note xxxxxxuses and offer solutions

  Integrated and systematixxxxxxlly supported partner program registrations in SFDC from Cisco Partner Program Platforms

Yyyyyy x. yyyyyy





Project Manager (2008-2011)

  Successfully launched Cisco Commerce Workspace (CCW), an enterprise ordering tool with built-in financial business requirements that took the place of a previously-used legacy model

  Defined project scope with senior management and stakeholders, including deliverables to support business goals

  Sustained executive relationships to achieve project deadlines; also held regular status meetings with project teams to keep everyone motivated and informed of organizational developments and corporate news developments

  Tracked lessons learned and shared expertise with colleagues to ensure new processes were integrated into future efforts

  Created and executed project work plans; revised to adhere to evolving needs and requirements

  Completed project documents; stored suitably in order to deliver projects on time to achieve functionality, quality and performance


Sr. Business Analyst (2005-2008)

  Handled resource scheduling, definition and documentation; also held meetings and delivered presentations as a liaison between the Project Manager, Business, IT and Managed Services teams

  Delivered functional metrics for Cisco Systems Business Support Center to drive compliance with corporate reporting structures

  Suggested process improvements to ensure operational excellence and enhance service sales experiences across the board

  Offered third-level and normalization support for opportunity management tools: CSCC, IQT, SCC; proactively and interactively managed incidents using the Remedy and RightNow xxxxxxse management systems to track concerns

  Communixxxxxxted daily with each theater to understand their pain-points and achieve resolution by rolling out sxxxxxxlable, optimized solutions e.g. mapping out global support process for GSSO and the Proactive Business Monitoring process flows for theaters

  Acted as the sole intermediary between the GSSO to Customer Service (CS); led daily functions and strategic efforts to identify and resolve communixxxxxxtion breakdowns, process concerns and quote conversion failures in need of intervention

  Directed the Quote Conversion Failed (QCF) Process; cooperated with Theater Leads and process/tool Owners to develop and map a process for each theater to resolve QCF issues efficiently without compromising established service-level agreements (SLAs)

  Tackled noted issues and led data analyses to validate Technixxxxxxl Defects (TD) proposals for process teams to resolve

  Offered daily service support, xxxxxxse analyses and resolutions at the highest L3 level for global service support operations

  Led the delivery of daily CSCC global support by identifying major tool defects and process breakdowns

  Heightened the visibility of issues to the director level; worked with solutions and process teams to drive global CSCC adoption as partners/customers transitioned from SCC/IQT service tools


Also worked as a Business/Data/Market Analyst (2003-2005) and Business Analyst Intern (2002-2003) with Cisco Systems




Computer Specialist, MTI College of Business & Technology

Master of Business Administration, Marketing, Finance and International Business, Xxxxxx State University-Hayward

Bachelor of Arts, Communixxxxxxtions-Minor in Managerial Economics, University of Xxxxxx-Davis


Certifixxxxxxtions & Credentials

Above & Beyond Award Cisco Systems | Agile ScrumMaster | Project Leadership Management and Communixxxxxxtions

Advanced MS Excel Certifixxxxxxte | Toastmasters International Vice President of Starsearch Toastmaster Club

Lifetime Member of Sealed Bear Honor Society | Xxxxxx Scholarship Federation | PMP Trained

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