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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Enthusiastic, Quality-Focused Customer Service Supervisor who makes sound decisions to reflect positively on fast-paced airline operations in alignment with a company s vision, value, and goals. Top Performer who rises above logistics, administrative, and operational challenges to achieve winning outcomes, including quickly adapting to evolving travel scenarios, prioritizing workflow, and independently resolving in-depth issues. Bilingual Communixxxxxxtor (English / Farsi) who builds solid relationships with decision-makers, airline teams, and customers and who excels in fast-paced, deadline-driven autonomous and / or collaborative work environments.


Eduxxxxxxtion & Technixxxxxxl Summary


Bachelor of Science in Business Management University of Phoenix


Sabre PARS FMS Worldtrack Worldflight Microsoft Office Google (Drive, Docs, Sheets, Slides)


Professional Synopsis


Customer Service Supervisor Amerixxxxxxn Eagle Piedmont Airlines, Inc. 2017 Present


Xxxxxxpitalize on the opportunity to lead forward-thinking customer service initiatives for these regionally based branches of Amerixxxxxxn Airlines, including mentoring and managing a top-performing team of agents at ticket counters, gates, and ramps; assigning agent signs in Sabre system; and reporting daily activities to GM and HDQ. Contribute sharp analytixxxxxxl abilities toward performing daily station closeouts and handling high-volume deposits.


  Perform the comprehensive duties of a Station Auditor.

  Serve as Ground Security Coordinator (GSC) for daily departures.

  Ensure ongoing compliance with all FAA and TSA security rules and regulations.

  Expertly guide aircraft in and / or out of the gate, and assist with loading and unloading the aircraft.


Financial Counselor Marin General Hospital 2011 2017


Strategixxxxxxlly steered financial counseling operations for this independent provider of healthxxxxxxre services in Marin County. Promptly followed through on patient benefits, deductibles, out-of-pocket maximums, and collections.


  Recognized as a Certified Presumptive Eligibility Representative.

  Built beneficial relationships among departments and physician offices.


Lead Flight Attendant Virgin Amerixxxxxx Airlines 2010 2011


Demonstrated proven experience as a Flight Leader delivering exemplary customer service to exceed customer expectations, including ensuring compliance with all FAA regulations. Prepared and served meals and beverages, and provided special guest assistance regarding any stowing luggage and emergency medixxxxxxl aid.


  Initiated instructions from the cockpit and adhered to proper airline emergency procedures.

  Proactively ensured guest safety and comfort while complying with in-flight safety measures.


Office Manager Family Chiropractic Clinic 2009 2010


Utilized broad scope of industry knowledge and dynamic business acumen toward directing all facets of office operations, including planning administrative workflow, handling marketing, and facilitating billing and collections.


  Personally trained, mentored, and managed front and back office staff to meet goals.


Customer Service Supervisor Northwest Airlines, Inc. 1988 2006


Delivered optimal customer service within a fast-paced airline environment by coordinating and managing all scheduling and staffing for arrival and departure teams of up to 50 agents. Regularly communixxxxxxted between various departments and staff, including flight-deck and in-flight crews. Reconciled daily monetary transactions.


  Successfully served as CRO and GSC, as well as part of the ASSIST team.

  Xxxxxxsxxxxxxded up-to-date TSA security advisories, policies, and procedures to staff.

  Ensured continual compliance with union contracts for different employee groups.

  Demonstrated proven knowledge in computer-based PARS, FMS, Worldtrack, and Worldflight.

  Served as a go-to liaison between departments and staff, including flight-deck and in-flight crews.


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