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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
818-703-2259
abc@xyz.com
Results-oriented Professional eager to contribute 25+ years of experience in the cable industry to a challenging
technical quality assurance supervisor role.
Profile of Qualifications
- Possesses expert level knowledge of cable operations, including installation and troubleshooting.
- Excellent management skills; experienced in building and leading high performance teams.
- Demonstrated ability to maintain quality assurance throughout all operations by thoroughly reviewing processes, adhering to company policies and following safety regulations.
- Strong interpersonal skills; proven track record of delivering top notch customer service and forming lasting customer relationships.
Key Areas of Expertise
|
Cable Industry Knowledge Quality Assurance |
Leadership Team Building |
Customer Service Training & Development
|
Professional Synopsis
Quality Control Inspector 2009-Present
- Thoroughly review all aspects of cable installations, to maintain high level of quality control.
- Generate detailed reports to show project status, relay pertinent information to appropriate parties.
- Deliver top notch customer service throughout all daily interactions; rapidly resolve issues and promote satisfaction.
- Collaborate extensively with contractors to coordinate underground drop replacements of SFU and MDU.
Lead Cable Technician 1993-1995 & 1998-2000 & 2002-2009
- Developed and implemented highly effective training initiatives to boost performance of newly hired employees.
- Utilized strong product and service knowledge to troubleshoot HSO, video and phone issues.
- Continually recognized for resolving issues rapidly in fast-paced, customer-centric environments.
Direct Sales Representative 2000-2002
- Leveraged various sales strategies, including cold calling and networking, to significantly grow existing cable customer base.
- Established and maintained key customer relationships, key to continually driving sales and exceeding goals.
Lead Cable Auditor 1995-1998
- Fulfilled key leadership position, managing all day to day operations of Cable Auditors and Training Auditors.
- Conducted thorough investigations regarding theft; generated detailed reports for audit security.
Installer 1991-1993
- Associated duties included installation and troubleshooting of HSO video services and phone services.
- Assisted customers with inquiries and educated on various services / products.
Education & Professional Development
Pole, Meter and Ladder Certifications
High School Diploma
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