Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Strategic Leader with 13+ years of experience in operations management roles in addition to an impressive educational background which includes a Master s in Social Work from Michigan State University. Experienced in performing comprehensive intake assessments, providing community referrals, and leading group therapy sessions. Equipped with an ability to lead others and thrive within high-stress environments while simultaneously driving positive change within the organization.

Case Management Group Therapy Facilitation Process Improvement Staff Training/Coaching

Accountability S.M.A.R.T. Goals Discharge Planning Treatment Plan Development

Community Resource Referrals Intake Assessments Culture Development Change Management

Psychiatric Assessments Operations Management Wellness Checks Medication Management

• Assist with daily operations within both the behavioral health and emergency department which includes administering intake assessments and making treatment recommendations
• Utilize superior communication and interpersonal abilities to lead group therapy sessions, support discharge planning functions, and provide referrals to patients for applicable community resources
• Develop innovative S.M.A.R.T. goals for patients, coach patients in regards to medication management, and perform wellness checks on patients

• Direct day to day retail banking operations within two retail banking locations which centers on managing key client relationships and improving efficiency levels
• Identify and contact potential clients within the community and supervise branch team members which requires providing individualized feedback and coaching
• Recruit and hire both new hourly and salaried staff members, maintain positive rapport with members of the community, and monitor both individual and group performance metrics to ensure production goals are met

Yyyyyy x. yyyyyy

• Oversaw retail banking operations within a retail banking branch with a focus on increasing productivity and operational efficiency
• Identified and contacted potential clients within the community, developed innovative marketing/sales strategies, and continuously grew branch profit
• Coached/trained both salaried and hourly staff members, managed key client accounts, and consistently encouraged a positive working environment
• Instrumental in organized workshops for employees in regards to interviewing and resume writing skills in addition to attending local employment fairs

• Handled branch administrative operations which included loss control, regulatory compliance, internal auditing, and key customer retention
• Supervised and coached internal team members, maintained a significant knowledge of internal banking products, and supported the Branch Manager

• Coordinated customer service and operational functions which includes identifying and resolving customer issues, processing transactions, and ensuring internal standard operating processes are followed
• Prepared and closed new customer loans, managed personal banking appointment calendars, and led cash audit preparation as needed