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IT asset management and technical support leader with a consistent, proven track record of achievement.
Excellent listening, verbal communication and interpersonal skills to building relationships with a variety of key stakeholders, from colleagues to end users to vendors.
Impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives.
Quick learner that is adaptable, versatile and flexible to prioritize effectively and proactively resolve problems.
Solid time management and organizational skills, including prioritizing tasks.
Operating Systems: Microsoft Windows 2000/XP/Vista/7/10.
Software: Microsoft Office 2003/2007/2010/2013 and SharePoint; Adobe Illustrator and Photoshop; Citrix; Vertex 42; and Remedy.
Personal Computers (PCs): Hewlett-Packard (HP), Lenovo and Dell.
Printers and Routers: Canon; Xerox; Kodak; Lexmark MFP Printers.
Anti-Virus: Norton Ghost (v.8.0/9.0/10.0) Norton Anti-Virus/Encryption
Smartphones: iPhone/Blackberry/PDA devices.
Internet Browsers: Internet Explorer; Firefox; Chrome.
Other: Transmission Control Protocol/Internet Protocol (TCP/IP); Dynamic Host Configuration Protocol (DHCP); and Active Directory.
Brookdale Hospital Medical Center Xxxxxx, XXXXXX Feb. 2012-Present
Asset Manager/IT Desktop Support (June 2012-Present)
Demonstrate strong leadership skills to manage IT assets and inventory as well as budgets and expenses.
Leverage Vertrex42 to manage asset purchases and existing inventory.
Collaborate with the CIO, PMO and vendors on IT infrastructure projects.
Negotiate favorable agreements with vendors to purchase PCs, software and printers.
Diagnose and resolve issues related to operating systems; hardware; wireless; and network issues
IT Desktop and Helpdesk Support (Feb. 2012-May 2012)
Identified and resolved problems related to desktop and laptop PCs manufactured by HP and Lenovo.
Diagnosed and fixed issues related to operating system, hardware and computer peripherals, including printers.
Installed programs or applications to upgrade hardware or software and restored the documents of users.
Troubleshooted wireless PDA and iPhone devices for users.
Trained an employee on best practices of the Windows 7 operating system and Microsoft Office Suite 2010.
Desktop/Migration Support, Sidley Austin LLP 2011
Troubleshooted and migrated Windows 7 and network connectivity and configured Microsoft Outlook.
Re-set account passwords to complete pre-migration tasks.
Performed mapping of users and updates to multi-function printers.
Desktop Support/Data Assistant, Microsoft/Xxxxxx City Police Department 2010-2011
Upgraded the entire network infrastructure and workstations at multiple police department locations.
Setup and supported more than 1,000 end users in a Windows XP converted to Windows 7 environment and on Dell laptops and desktops.
Removed internal hard drives removals and re-imaged old hard drives by leveraging Norton Ghost (v/10).
Installed and maintained Microsoft Office 2010, including Outlook and resolved Blackberry software issues.
Asset Management Data Assistant/Help Desk Support, HP/Morgan Stanley 2008-2009
Created deployment package requirements for various system workstations.
Prepared deployment plans for each release, including developing policies, templates and processes for various system service packs, patches and upgrades, as well as criteria reports for license agreements.
Executed views using parameters and exporting data into Microsoft Excel.
Help Desk/Desktop Support, CNA 2006-2008
Identified and resolved problems related to Windows XP systems; hardware; network printers; and software, including Microsoft Office 2007 and Blackberry devices.
Providing telephone and remote technical support and LAN services to employees and Q&A, application and systems tutorials.
LAN Network Helpdesk Support, Xxxxxx City Administration for Children's Services 2002-2005
Providing help desk and desktop support of Windows NT and XP systems, as well as network printers.
Supported the Project Manager with PC rollouts, deployment and setup at locations across the city.
Bachelor of Science (BS), Computer Systems and Graphics, City University of Xxxxxx; earned 2000
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompaxxxxxxing resume, I am an IT asset management and technical support leader with a consistent, proven track record of achievement. My excellent listening, verbal communication and interpersonal skills include building relationships with a variety of key stakeholders, from colleagues to end users to vendors. I offer impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives. Additionally, I am a quick learner that is adaptable, versatile and flexible to prioritize effectively and proactively resolve problems. I also offer solid time management and organizational skills, including prioritizing tasks.
Since June 2012, I have served as Asset Manager/IT Desktop Support for Brookdale Hospital Medical Center. In this capacity, I demonstrate strong leadership skills to manage IT assets and inventory as well as budgets and expenses. I collaborate with the CIO, PMO and vendors on IT infrastructure projects, including negotiating favorable agreements with vendors to purchase PCs, software and printers. I also diagnose and resolve issues related to operating systems; hardware; wireless; and network issues. I was promoted to this position from IT Desktop and Helpdesk Support, which I started with the hospital in Feb. 2012. My previous experience includes upgrading the entire network infrastructure and workstations at multiple Xxxxxx City police department locations and supporting more than 1,000 end users.
I hold a Bachelor of Science (BS) in Computer Systems and Graphics from the City University of Xxxxxx and am also A+ Certified.
As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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